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Old 06-20-2013, 03:25 PM   #1
Magpie
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Now how about a lovely castmember thread?

We've been hearing all about the rude castmembers below, and one CM commented that she rarely hears people talking about the all good castmembers they encounter. So, why don't we correct that?

Share a story about a castmember who made your day a little more magical! I don't mean necessarily castmembers who went above and beyond (though everyone loves a story like that!), even just ordinary castmember stories will do.

I'll get us started. It's hard to pick just one, but I like this one because it speaks to the professionalism of Disney castmembers in general...

Last May, not realizing it was against the rules, my husband and I thought we'd hit the jackpot in securing two little box seats to sit on and watch the parade from, in Frontierland. We sat comfortably for a few minutes, along with a whole lot of other folks just like us, and then a young lady came up to tell us that we couldn't sit on the boxes. In fact, she had to collect them all and put them away, because it wasn't safe to leave them out after all the lights were turned off. People might trip over them. She was nice enough about it, and when she noticed us looking at everyone else sitting on their boxes, she said, "Oh, don't worry, I'll get to them!"

So, she puts our boxes away, and we settled in to stand. We saw her go and speak to a gentleman and his family who are sitting on boxes eating. Then, she came back to us and said, "I'm just going to let them finish eating. But trust me, they won't be sitting when the parade comes through!"

So, we wait. The gentleman and his family eat slower and slower. The parade time is approaching fast. She goes and speaks to him again. He shakes his head and continues sitting, now just picking at his food. Some of his family are just holding their food on their laps, not even touching it. The castmember has a powwow with several other castmembers across the street. They're all staring at this one gentleman on his box, with his food, who clearly thinks he's found a loophole in the system.

Finally, the castmember approaches him, with a male castmember in tow. This time, she doesn't back down. She insists. The male castmember stands behind her with his arms crossed. Finally, the mother seems to crack. She stands up. Immediately the male castmember whisks her box away from behind her. And then in short order, all the boxes are gone, and the family is standing there, looking deeply irritated, holding their plates of food in their hands.

I was impressed on several levels. One, she was always polite, even in the face of opposition. Two, she conferred with her coworkers, and knew when to call in back up. Three, she persisted, when it might have been easier to just let things go. And four, she knew to keep the rest of us updated, so that we wouldn't get resentful and think the other guy was "getting away with something" or that we were being unfairly picked on. Now, that's customer service!

And man, that family was just one of many irritations she and her fellow castmembers had to face that evening! When they tried to usher people across the street, keeping it clear for the parade, people kept stopping to argue with them. The parade was even visible in the distance, and we saw people ducking around the castmembers to run up the street straight at it!

My conclusion? Guests can be idiots. Castmembers are saints.

What's your story?
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Old 06-20-2013, 03:32 PM   #2
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On one of my trips we were coming out of Epcot and just missed a crowded monorail. The attendant CM (a very nice older gentleman) came over and talked to us for quite some time. When the next monorail was approaching he said we deserved a treat and gave us all Monorail Co-Pilot licenses and we got to ride up front with the driver. I still have my license 15 years later. I keep it in my wallet.

It's hard to count the number of times a CM made a trip a bit more magical.
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Old 06-20-2013, 03:43 PM   #3
Angeejoe
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I got an AP last month & have been bummed that because of the media upgrade I could not gain access to the AP website . Well yesterday a.m. I was reading a thread I subscribe to called "AP Discount" & Houstonmama (thank you so very much) posted a contact number to call the IT Dept at Disney to set up access.

I called yesterday am & spoke with a CM named Haskle in IT who was awesome (I took phone survey & then went online & did online survey to say how great she was). It took about 35-40 mins with her having to put me on hold a lot (I did not mind one bit, lots of great Disney music!), but I now have access! She ended having to have me go through old website & then i was assigned a new code instead of one on my AP card. I now can look up AP room availability! This is so exciting !

Cm Haskle was very sweet & funny, she was joking around with me & I loved it! She seemed genuinely surprised by all of my praise, she just didnt know how happy she made me!

Fyi- In case youre having the same problem- The Disney IT contact number is (407) 939-7765.
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Old 06-20-2013, 03:47 PM   #4
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Lovely cast members?
Myself and all of my friends
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Old 06-20-2013, 03:57 PM   #5
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I don't think I have ever had a bad interaction with a CM. I do have my favorites though. And I have let Disney know about them.

We met Will a few years ago when he was in the college program. I was carrying some stuff that I just didn't want to carry anymore (seeds and stuff from the Tinkerbell table during F&G one year) and asked if I could have it sent back to our room. He learned how to do it but I noticed that he was from a college very close to my home town and we struck up conversation. A few days later we kept bumping into him at HS on his day off. We have run into him on ever trip since first meeting him. He remembers us each and every time no matter what park he was working in. Last time he danced with our new DD at the Stitch party in MK. Love Will!
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Old 06-20-2013, 03:59 PM   #6
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I can think of so many great cast members that have sprinkled magic on our trips. Chef Mandy at Jiko who showed us such care that the table next to us thought we were VIPs, Gary from Indiana who skipped arm and arm down Main Street singing Gary, Indiana with me and a friend to show us the best parade viewing spot, and so many more. One has always stuck out for DH and I though and that was Leonard.

Leonard worked at AKL in 2002 with the valet and bell services. He was the first person we met when arriving for our first stay at what was to become our favorite resort. He was so sweet as he brought us inside with our luggage and I will never forget him saying "Pretty awesome, huh?" when we walked in the lobby and gasped. We saw him so many time over the trip and he always inquired how our trip was going and what we were up to that day. On the night of our V&A reservation for our anniversary dinner, he saw us come out all dolled up and requesting a cab. He took one look at us and said, "Not for my favorite couple, wait right here." Just a few minutes later he was back with the resort van and took us straight to GF. Despite seeing hundreds of people a day, he always made us feel special. He was the epitome of a wonderful cast member, and truly made our trip more memorable. I hope if he is still with the company he has been well taken care of.
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Old 06-20-2013, 04:07 PM   #7
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CMs are the reason WDW has magic!

When DS was small he carried with him everywhere a teddy bear we called Beary. On a split stay we went from CSR to Poly and in getting packed up and moved Beary "hid" somewhere in the CSR room and got left behind. As soon as we realized he was missing we notified the front desk at both CSR and Poly hoping he would be found. We went on to a park after checking in to Poly and when we returned to our room we found Beary on the bed
"watching" cartoons. I'm sure his return was the collaboration of more than one CM from front desk, to mousekeeper, and perhaps luggage services. All for one little boy to sleep sound that night-thank goodness for those CMs!!!
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Old 06-20-2013, 04:26 PM   #8
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Quote:
Originally Posted by Angeejoe View Post
I got an AP last month & have been bummed that because of the media upgrade I could not gain access to the AP website . Well yesterday a.m. I was reading a thread I subscribe to called "AP Discount" & Houstonmama (thank you so very much) posted a contact number to call the IT Dept at Disney to set up access.

I called yesterday am & spoke with a CM named Haskle in IT who was awesome (I took phone survey & then went online & did online survey to say how great she was). It took about 35-40 mins with her having to put me on hold a lot (I did not mind one bit, lots of great Disney music!), but I now have access! She ended having to have me go through old website & then i was assigned a new code instead of one on my AP card. I now can look up AP room availability! This is so exciting !

Cm Haskle was very sweet & funny, she was joking around with me & I loved it! She seemed genuinely surprised by all of my praise, she just didnt know how happy she made me!

Fyi- In case youre having the same problem- The Disney IT contact number is (407) 939-7765.
THANK YOU!!!!

I just called, and the wonderful gentleman on the phone was able to find a work around solution that allows me to view the current passholder offers, despite not having My Disney Experience.



All I have to do (for now) is log in using my username (not my e-mail, because my husband's account shares the same e-mail), click on "Update Profile", click on "Add or Renew a WDW Pass", and then on the righthand side is a little box with Donald Duck that says "Access Passholder Offers", and I'm IN!

It's a few extra steps, and he apologized for not being able to just click on "Passholder" at the top of the page, but I don't care.

I made sure to do the phone survey after and give him all "1"s.

(Also, he was very concerned that I was calling long distance and might be racking up a big bill, but I was able to put his mind at ease by telling him about the 10 10 710 code that allows many Canadians to call anywhere for a flat rate of less than a dollar. Love it!)
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Old 06-20-2013, 04:32 PM   #9
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I love all my experiences with cast members.
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Old 06-20-2013, 04:33 PM   #10
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I don't have any personal stories, but I see plenty of CMs on this site helping and providing info to all of us to make sure our trips are magical.

Having said that, after reading some of the things on the DIS, it doesn't surprise me that some people find they encounter a horrible CM. Sometimes it is the CM, but sometimes that person is just hard to please
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Old 06-20-2013, 04:53 PM   #11
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I was in line at MK to meet the stepmother and sisters and I asked their handler if she knew when Rabbit would be back out. See, he had been out earlier but was taken away when I was about 5 people away. She told me to go ask the handler at the Pooh and friends line, gave me his name and said that she had sent me (sadly, I do not remember her name). I get there and the line is quite long and he tells me that Rabbit will be back out in about ten minutes and will be out for about 15-20 minutes. So I get in line and Rabbit comes back out and I inch closer and closer. A family gets in behind me and they start whining and complaining that they've done nothing so far today and that, every time they had gotten in a character line that day, the character would be taken away when they would be next. I felt bad for them, but they just kept repeating themselves over and over and it got old. I get about ten families away and I see the female handler come over and talk to her friend and then I see her point in my direction and he kind of nods. I keep inching closer and closer and then Rabbit's handler starts telling everyone that Rabbit will have to go in five minutes because he needs to make sure that Tigger is not in his gardent. The family behind me is still complaining and I make friends with the family in front of me. They told me that I would be with them if it looked like I wasn't going to make it. Finally it's the family's in front of me turn and the handler said to me, "You're going to be my last family." It was just a little bit of pixie dust, but it made my last day at Disney pretty special.
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Old 06-20-2013, 05:06 PM   #12
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We lived north of the Disney area and trips back and forth to the parks were pretty routine. One morning just about everything went wrong. There had been a bad accident including fire (a tanker) that kept us from getting on the turnpike which was our usual route for most of the trip.
Then when we finally got to the park, it was so foggy the ferryboats weren't running. The back-up at the monorail was worse than I'd seen it in years. We finally got to Magic Kingdom and figured there was no sense hurrying since we were already an hour late (or more) getting there.
So we strolled through the stores along Main St., which we usually did at the end of our day.
I found a great sweatshirt and when I was at the checkout, the clerk (an older lady) asked how our day was going. Boy, did I let it out!!!! Then as she folded my shirt and bagged it, she said "That's over now." I said good, but why?? She said "Because you're in the Magic Kingdom now." And she had a beautiful smile on her face. That made my day.
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Old 06-21-2013, 08:25 AM   #13
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Out 10yo DD (in 2004) was having stomach trouble on an off through the day. Her and I were riding CoP when it started up again. Not knowing what would happen we exited the theater while it was turning. The entire building cam to an abrupt halt and 2 cast members were sprinting to the exit door as we were about 10 feet away. I told them the problem and they said go ahead and we left.

later as we were in line for the boat to WL she had another attack so my wife tried to get her to the bathroom just outside the park but failed. It was a mess. So my wife puts her in a stall and goes to get a CM. After she explained the problem the CM told her to wait there. The CM returned with a pair of Disney warm up pants and refused to take payment. And then since the boat she missed was the last one of the night she got them their own personal bus back to WL. Problems solved.

Personally we have never seen a rude CM in about 4-5 trips. Not even that many awful tour groups.
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Old 06-21-2013, 09:07 AM   #14
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My husband and I were married on the Disney Magic two years ago.

Our On Board Wedding consultant, Andrea, couldn't have been a better pick for us. We traveled with a large group of 20 for the wedding.

The only thing we requested from her when we started was a wheelchair for my father and she had a porter at our door every time we were ready for an excursion, ready to put my father into the chair and wheel him down the gangway.

We're simple people, not usually one for all of the hoopla, so we didn't use the concierge at all. Mid trip, she knocked on our door, asking if there was anything that she could do for our large party. We, of course, totally satisfied with the cruise, said we couldnt think of anything. Then she started begging, and it was so cute. Please! We live for weddings...isn't there anything? She asked us, what kinds of snacks do you like? I told her that I am vegan, but DH is not.

Later in the evening, we returned to find a huge fruit snack plate and a "goodies" basket for DH in our room.

She also made sure to find someone to do my hair, nails and makeup the morning of, and my bridesmaids too.

We even got friendly with the keyboardist for our ceremony and reception. It turns out that my matron of honor's brother worked with him on Broadway, so they knew each other. And the porter guy was from the same town in England that my father was from, so they had a lovely conversation about "home". Small world after all!

Andrea even went out of her way on debarkation day. We were in the middle of a hurricane (of course..we always travel in disasters and expected it). So the waves were very rough. DH, being the tough guy, thought he could handle it and refused to take the bonine. He has to be the macho one, you know. Well, it wasn't so macho when he was in the bathroom getting sick before we even sailed. We almost missed our marriage by the Justice before we left. But Andrea moved the location so that if DH felt sick, he could run for it!

Needless to say, DH took the bonine. The only ones from our 20 person party who made it to dinner the first night are the ones who took the bonine and our Navy men who have their sea legs.

Oh, and he did the same thing with sunscreen. Too macho for that too, and he got burned!

Our photographer, Remy was also awesome. We met him the first day to discuss the wedding photos. All through the cruise, every time we passed him, he stopped us to get couple photos throughout the trip. We love those photos today.

But the best was on the wedding day. I was sad because I had envisioned blue skies, puffy clouds and sunshine. I got overcast, drizzly and gloomy. He told us not to worry, this was Disney and everything was magic.

When our photos were ready, he had taken some of the larger sizes we ordered and photoshopped the gloomy skies into blue skies with puffy clouds. Looking at the photos, you would never know that the skies weren't really that way.
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Old 06-21-2013, 12:08 PM   #15
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We've had lots of great experiences but a little one that was so sweet was when an older CM who was cleaning the outside windows at the DHS character breakfast at HV stopped and played X and O with DD on the window while we were waiting for our ADR. It just a little thing but it was very kind of him
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