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Old 04-24-2013, 07:41 PM   #1
Disneyfun1
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Tips are now added to your final payment? is this correct?

I called DCL to add on cruise transfers, and the person said that i did not have added on to prepay my tips. He stated that at final payment, they will bill my CC for the tips. I stated that when i cruised in June 2012, they had the new tip payment in effect, but that was only charged to my shipboard account the day we got on the ship, and then we went to guest services to have it removed so we could pay our own tips the way we wanted-which is usually more than suggested. We like to give for great service, not be forced to give a certain amount,and we like to hand it to them ourselves.

So will they also charge my card for $336 for tips for 4 of us for a 7 night cruise on final payment, or do they wait until you board, then we can cancel that and pay ourselves still??
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Old 04-24-2013, 07:43 PM   #2
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I don't like this because this is what I use my OBC for....

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Old 04-24-2013, 07:48 PM   #3
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I just made my final payment the beg of April for our July cruise and the tips WERE NOT added to our total. I think you got some misinformation.
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Old 04-24-2013, 07:51 PM   #4
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I have seen it where it was added to the cruise invoice, but I have just asked them to remove it and it was no problem.
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Old 04-24-2013, 07:56 PM   #5
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ok, i just called back, and they read off the official policy, he stated we can add them on at time of booking, or add them on at final payment, if we do not, then when we board, they will be charged to our stateroom 3 days prior to the end of the cruise and the slips given to us to hand out. He did state if we dont want it charged to the room and want to do our own, we can still go to guest services and ask them not to charge us and give it to them ourselves. he was sorry the other agent gave out mis-information(not the first time)
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Old 04-24-2013, 09:01 PM   #6
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Quote:
Originally Posted by Disneyfun1 View Post
ok, i just called back, and they read off the official policy, he stated we can add them on at time of booking, or add them on at final payment, if we do not, then when we board, they will be charged to our stateroom 3 days prior to the end of the cruise and the slips given to us to hand out. He did state if we dont want it charged to the room and want to do our own, we can still go to guest services and ask them not to charge us and give it to them ourselves. he was sorry the other agent gave out mis-information(not the first time)
Don't really understand why you would bother to stand in line at Guest Service to have the tips taken off your account so you "can pay them yourselves". you still hand out tip envelopes to the staff when the tips are charged to your account. If you want to give more you can just add cash to envelopes. Why stand in a line you don't need to!!

I love the new method....we get the tip vouchers and envelopes delivered to our room, put the vouchers in the envelope and add as much cash as we want above and beyond. We then personally hand out the envelopes to the staff. Easy peasy!! Just because they automatically charge them to your account doesn't mean you don't still hand out the tips to the staff personally.

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Old 04-25-2013, 12:07 AM   #7
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Quote:
Originally Posted by mmouse37 View Post
Don't really understand why you would bother to stand in line at Guest Service to have the tips taken off your account so you "can pay them yourselves". you still hand out tip envelopes to the staff when the tips are charged to your account. If you want to give more you can just add cash to envelopes. Why stand in a line you don't need to!!

I love the new method....we get the tip vouchers and envelopes delivered to our room, put the vouchers in the envelope and add as much cash as we want above and beyond. We then personally hand out the envelopes to the staff. Easy peasy!! Just because they automatically charge them to your account doesn't mean you don't still hand out the tips to the staff personally.

MJ
PP may want to pay cash.
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Old 04-24-2013, 08:01 PM   #8
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Quote:
Originally Posted by runwad View Post
I just made my final payment the beg of April for our July cruise and the tips WERE NOT added to our total. I think you got some misinformation.
This is the way it was on our 2012 October cruise & our last cruise this past January. You can Pre Pay your tips in advance (they won't be an open item when you settle your final bill), which is what we've done our last 2 cruises . We just added additional cash to the envelopes on the last night.
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Old 04-24-2013, 08:31 PM   #9
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Can I call and pre-pay at any time, or does it have to be added prior to final payment?

I sail in 2-5 weeks, but if I go ahead and prepay the tips now I could earn Disney Reward dollars since it should go through before my monthly statement closing date.
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Old 04-24-2013, 08:40 PM   #10
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Originally Posted by my2princessgirls View Post
Can I call and pre-pay at any time, or does it have to be added prior to final payment?

I sail in 2-5 weeks, but if I go ahead and prepay the tips now I could earn Disney Reward dollars since it should go through before my monthly statement closing date.
You should be able to pre-pay at anytime. Just call DCL and tell them you want to.
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Old 04-24-2013, 07:51 PM   #11
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Quote:
Originally Posted by Disneyfun1 View Post
I called DCL to add on cruise transfers, and the person said that i did not have added on to prepay my tips. He stated that at final payment, they will bill my CC for the tips. I stated that when i cruised in June 2012, they had the new tip payment in effect, but that was only charged to my shipboard account the day we got on the ship, and then we went to guest services to have it removed so we could pay our own tips the way we wanted-which is usually more than suggested. We like to give for great service, not be forced to give a certain amount,and we like to hand it to them ourselves.

So will they also charge my card for $336 for tips for 4 of us for a 7 night cruise on final payment, or do they wait until you board, then we can cancel that and pay ourselves still??
The CM was wrong, or misspoke. You can add the tips to your final payment, if you wish. Or they will be charged to your onboard account, just as you remember.
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Old 04-24-2013, 07:55 PM   #12
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When we cruised a few weeks ago we got tip cards with the suggested amount posted to our account the second to last day. You could go to guest services if you wanted to change the amount or remove it. We just kept the amount and added cash.
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Old 04-24-2013, 11:12 PM   #13
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I'm not a big fan of all these tips
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Old 04-24-2013, 11:22 PM   #14
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I'm not a big fan of all these tips
Maybe you shouldn't cruise.

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Old 04-25-2013, 10:33 PM   #15
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Originally Posted by EPCOTatNight View Post

Maybe you shouldn't cruise.

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Do you really think that was was a "helpful" response?

I don't like this tipping program either. Just got off the Dream today. Late last night I realize that I had double tipped everyone because I was not clear that the tips were added to my bill. The couple we were dining with pointed out the change. I then had to do get in line with 30 other people at guest services to have them remove the tipping charges. I, like others here, enjoy passing out the tips in cash to each person. The new program is very confusing to many people (30 people in line to fix it at guest services). I don't have a problem having it on my bill and see that it benefits the employees as sadly, there are many people that don't tip. I just think they need to clarify the changes on the tip envelopes themselves.
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