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Old 04-19-2013, 12:24 PM   #1
pooh2001
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Angry Boo Hoo on CSR - not very pleased

I would think if a large group reserved 30 rooms - then CSR would have them ready upon arrival.

Today a group arrived at 11 AM - up since 3 AM - and no 30 rooms available.
Said to wait till 3 PM.

So I apologize for the tired zombies walking around CSR today, 4/19/13, waiting to get into their rooms to take a nap.
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Old 04-19-2013, 12:27 PM   #2
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It really doesn't matter how many rooms you reserve. Those rooms probably have guests in them from the night before. Would you have them kicked out of the rooms early just because your big group arrived at 11am? Or would you prefer to have all those rooms ready at 11am but dirty from the night before?
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Old 04-19-2013, 12:27 PM   #3
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Not to be antagonistic or anything, but I think WDW's published check-in time is 3pm. Rooms are often ready earlier than that, but 3pm is all they guarantee. I've often travelled with a very large group and I can tell you it's MORE complicated to get a big block of rooms ready than it is to get individual rooms ready.
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Old 04-19-2013, 12:29 PM   #4
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Quote:
Originally Posted by magicbob View Post
Not to be antagonistic or anything, but I think WDW's published check-in time is 3pm. Rooms are often ready earlier than that, but 3pm is all they guarantee. I've often travelled with a very large group and I can tell you it's MORE complicated to get a big block of rooms ready than it is to get individual rooms ready.
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Old 04-19-2013, 12:33 PM   #5
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CSR did NOTHING wrong here. Check in time is 3pm. Why would you expect that a block of 30 rooms would be ready at 10am? I say if you want rooms ready on arrival, arrive after check in time.
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Old 04-19-2013, 12:59 PM   #6
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I love CSR, so when I read the heading title I was like uh oh here we go.

At first I didn't know if the OP was serious or not..... I've gotten lucky once in getting into a room earlier than expected... I think it was like 1:30 or so. As hard as it is to get 1 RM turned over and cleaned , 30 would be almost impossible.

I wouldn't say poo poo to CSR because if this is what bothers you and your trip just started what's going to happen when you have to wait 2 minutes to be seated at the pepper market? Or better yet wait maybe 5 minutes for the bus to one of the parks.

Hopefully everything works out because honestly this is one of the best resorts on WDW properties.
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Old 04-19-2013, 02:36 PM   #7
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Quote:
Originally Posted by cheer25mom View Post
CSR did NOTHING wrong here. Check in time is 3pm. Why would you expect that a block of 30 rooms would be ready at 10am? I say if you want rooms ready on arrival, arrive after check in time.
x2

CSR did nothing wrong at all. I honestly dont think its fair for you to be upset since the standard checkin time across the board is typically around 3pm.
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Old 04-19-2013, 01:06 PM   #8
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I don't know how you expected 30 rooms to be available on arrival (when arriving 4 hours prior to the official check-in time) when it's not very often that WDW resort guests even get one room available on arrival. You're not guaranteed anything different because you have 30 rooms.

Sorry, but this one isn't on CSR.
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Old 04-19-2013, 01:18 PM   #9
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once did check in at 7am - when did I get a room that night at 6pm....

and did not even get an apologize from anyone for my waiting that long.

hope your group gets there rooms at or before 3:00pm - but don't count on it. You are guaranteed a room - Disney tries for 3pm - but it is NOT guaranteed to be ready at that time.

if your rooms are together - chances are only one or two (if you are lucky) CM are cleaning them. if the rooms were left in pretty good order 30 minutes or less per room - if not then it takes longer. if anything was split and they have to clean the carpet - then since they will not let you in until the thing dries - it can take hours.
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Old 04-19-2013, 01:21 PM   #10
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Was Disney supposed to kick people out of their rooms in order to accommodate your group? Some may have requested late check out. Or would your group have appreciated sleeping on someone else's sheets and using their dirty towels? The rooms have to be serviced. If you had booked anywhere on property in a full resort, your rooms would not have been ready.
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Old 04-19-2013, 01:33 PM   #11
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I have to side with CSR on this one. They say check in as at 3pm. What makes you think they'd have 30 rooms ready at 11am?
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Old 04-19-2013, 01:35 PM   #12
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This thread made me laugh! Thanks!
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Old 04-19-2013, 12:43 PM   #13
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Quote:
Originally Posted by pooh2001 View Post
I would think if a large group reserved 30 rooms - then CSR would have them ready upon arrival.

Today a group arrived at 11 AM - up since 3 AM - and no 30 rooms available.
Said to wait till 3 PM.

So I apologize for the tired zombies walking around CSR today, 4/19/13, waiting to get into their rooms to take a nap.
Really???? I think the PPs comments summed it up perfectly. Hopefully your rooms will be ready early. Good Luck
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Old 04-19-2013, 12:48 PM   #14
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DH and I attended many conventions and did some group travel and never were we told to expect early check in. Often the organizers would rent a banquet room and provide snacks and drinks for us while we rested/waited for our rooms to be ready. (Organizers paid for it- not the hotel !)

The only way CSR could have had the rooms ready by 11 would be to not rent them out the night before - x 30 rooms I really don't think that is a reasonable request.

XX fingers that some folks checked out early and you can get rooms asap
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Old 04-19-2013, 12:51 PM   #15
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It would be nice if the rooms were ready but the published check in time is 3pm. and check-out time isn't until 11am. Truthfully with a large group I would think I had less of a chance of the room being ready early.
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