Go Back   The DIS Discussion Forums - DISboards.com > Disney Trip Planning Forums > Disney Resorts
facebooktwitterpinterestgoogle plusyoutubeDIS Updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read

Thread Tools Rate Thread Display Modes
Old 04-09-2013, 11:36 PM   #1
Becoming an accidental expert on resorts Far from The World!
JJsmama's Avatar
Join Date: Oct 2003
Location: Shanghai, China (by way of South Carolina)
Posts: 2,253

where to view ressie payment info/ make online payment?


I have a resort package reservation. The email confirmation and link they sent me does not show the $200 deposit even though the CM said it was on there. The MY RES on the Disney Experience does not show any money amounts at all - only hotel name and dates. And Neither of them seems to have any link to more options or make a payment.

I am sick of having to call for everything. Is this info on there somewhere else? Thanks
Jennifer, Mom to 3 sons, 15, 13 and 6 DH

Contemporary x 5 trips, Polynesian x 4 trips, Beach Club x 2 trip, Wilderness Lodge x 1 trip, Port Orleans R / FQ x 3 trips, All Stars Movies x 1 trip, Tokyo DisneyLand and Tokyo DisneySea x 1 trip, Disney Cruise line x 3 cruises

Animal Kingdom Lodge & Contemporary Here We Come! Summer 2014
JJsmama is offline   Reply With Quote
Old 04-09-2013, 11:40 PM   #2
DIS Veteran
Join Date: Sep 2011
Location: 1,209 miles from CBR.
Posts: 6,269

Many, many posters here on the DIS have experienced the same type of issues. From other posters, as of right now you have 2 choices:

1. Keep calling to add payments
2. Call and let them know the issue you are having and they will get you in
touch with the IT Help Desk who should be able to straighten it out for you.
dansdad is offline   Reply With Quote
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 04-10-2013, 02:19 PM   #3
Join Date: Mar 2012
Location: New Hampshire
Posts: 300

go to disney website click on my disney esxperience. then click on customized maps. this will bring yoou to the old website. from there you can go to your ressie and payment info.
Tpiejg is offline   Reply With Quote
Old 04-10-2013, 02:28 PM   #4
Wood Nymph
DIS Veteran
Wood Nymph's Avatar
Join Date: Sep 2012
Location: Chicago suburbs
Posts: 5,126

Like the PP said, you can see all of your reservation information, including payments and your dining reservations by going to the old website. First log into the old website, then click on My Disney Experience and then customized maps. You'll be in the old website and you'll see "My Reservation" in the banner near the top. Click on that and all your information should be there.
~ Sue

Next up: WL - Jan 24 to 29, 2015; YC - April 15 - 21, 2015
WL - Oct 22-27, 2014, YC - Sept 24-28, 2014; BC - March 19th to 25th, 2014, WL - Jan 23 - 27, 2014; WL - Nov 30 - Dec 5, 2013; WL - Feb 5 -11, 2013; BC - April 2011, BW - January 2009, BCV - 2007, 2005, 2003, Poly - 2002;
BC - 2001, 1998, 1994, 1992; YC - 1997; GF - 1989, 1988; Poly - 1987, 1986, 1985; CR - 1981, 1980; offsite - 1982, 1976, 1973
Wood Nymph is offline   Reply With Quote
Old 04-10-2013, 05:50 PM   #5
DIS Veteran
mickeystoontown's Avatar
Join Date: Oct 2006
Location: Bayou Country, La.
Posts: 25,964

I was not able to view the details or make payments via My Disney Experience. I was able to make payments using the following steps:

1) Log in

2) Scroll down to the bottom right of the page and see Order Customized Maps

3) On the next page, on the top left, you'll see your name and then My Reservations to the right of it. Click.

4) On the next page, you'll see your reservations and View Details. Click on View Details. From there you can make payments.

2014 trip report: Disney dangled the visual weinee and Mickeystoontown gobbled it up! Our two week adventure!

mickeystoontown is offline   Reply With Quote
Old 04-10-2013, 07:07 PM   #6
JVig's Avatar
Join Date: Mar 2013
Posts: 428

I haven't had issues with this. I click "my disney experience" and then "my reservations". Then I select "view details" under the resort reservation. A pop up comes up--give it a minute, and in the upper left corner of the pop up, it will show your amount due, the due date, and give a link to make a payment. Click make a payment, and it will give your info on how much you've paid so far, what's still due, and you can enter credit card info to make another payment if you want. I've been slowly making payments towards our trip at the end of August, and I've done this at least half a dozen times!
JVig is offline   Reply With Quote

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates

All times are GMT -5. The time now is 06:50 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.