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Old 03-26-2013, 07:19 PM   #1
stulaurie
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Delicate Dreams Unlimited Question

We are getting ready for our Disney Cruise and we are definatly going to book again while onboard. My question is that we do not like our current DU Agent. Long story short, she really messed up our booking and the owner had to step in and make it right. Just as a side note DU has one of the best Customer Service out there. Love them!!! So my question is, when I list DU do I give them the name of another agent? Will my current Agent be looking to see if we booked onboard? I'm not sure if you just list DU or if you list DU and a Agent. How would I handle this?

Thanks
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Old 03-26-2013, 07:33 PM   #2
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Originally Posted by stulaurie View Post
We are getting ready for our Disney Cruise and we are definatly going to book again while onboard. My question is that we do not like our current DU Agent. Long story short, she really messed up our booking and the owner had to step in and make it right. Just as a side note DU has one of the best Customer Service out there. Love them!!! So my question is, when I list DU do I give them the name of another agent? Will my current Agent be looking to see if we booked onboard? I'm not sure if you just list DU or if you list DU and a Agent. How would I handle this?

Thanks
You can just list DU if you don't have a specific agent in mind.
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Old 03-26-2013, 07:58 PM   #3
canadiandisneyfamof4
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They may reassign her to the same agent when they look her up, might not be a bad idea to have the name of another agent
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Old 03-26-2013, 08:00 PM   #4
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i would check w/the awesome customer service people/person at DU as to what you should do...
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Old 03-26-2013, 09:02 PM   #5
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I would like to know how to get in touch with the excellent customer service. I recommended my DU TA to a friend, and she emailed him on March 15. When she didn't hear anything by the 19th, she requested a quote through the DU site...as of today, still nothing. I have an existing ressie with them, was looking at booking another. I sent my DU TA an email for the new booking...you guessed it...no response! Requested a quote through the DU website...again, no response. So, today, I called the number for existing ressies--I didn't know what else to do. When I explained everything, I was told to resubmit a quote request through the website.

In all fairness, I've used DU for prior cruises with no problems at all! My DU TA is usually on top of things--that's why I recommended him so highly to my friend. ANYTIME he goes out of town, he always gives plenty of advance notice, and sets up emails to deliver an "out of office" reply with details of when he'll return. But not hearing from him, and then getting nowhere when using the DU site is really frustrating...
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Old 03-27-2013, 12:36 AM   #6
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Quote:
Originally Posted by AngieEstaAqui
I would like to know how to get in touch with the excellent customer service. I recommended my DU TA to a friend, and she emailed him on March 15. When she didn't hear anything by the 19th, she requested a quote through the DU site...as of today, still nothing. I have an existing ressie with them, was looking at booking another. I sent my DU TA an email for the new booking...you guessed it...no response! Requested a quote through the DU website...again, no response. So, today, I called the number for existing ressies--I didn't know what else to do. When I explained everything, I was told to resubmit a quote request through the website.

In all fairness, I've used DU for prior cruises with no problems at all! My DU TA is usually on top of things--that's why I recommended him so highly to my friend. ANYTIME he goes out of town, he always gives plenty of advance notice, and sets up emails to deliver an "out of office" reply with details of when he'll return. But not hearing from him, and then getting nowhere when using the DU site is really frustrating...
Tell her to check her spam folder.
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Old 03-26-2013, 08:59 PM   #7
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I changed agencies over this. It was not Dreams, but after getting a bad agent I had no desire to give them a 2nd chance.
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Old 03-26-2013, 10:51 PM   #8
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Quote:
Originally Posted by stulaurie View Post
We are getting ready for our Disney Cruise and we are definatly going to book again while onboard. My question is that we do not like our current DU Agent. Long story short, she really messed up our booking and the owner had to step in and make it right. Just as a side note DU has one of the best Customer Service out there. Love them!!! So my question is, when I list DU do I give them the name of another agent? Will my current Agent be looking to see if we booked onboard? I'm not sure if you just list DU or if you list DU and a Agent. How would I handle this?

Thanks
You should email or PM him your issue, and you will probably get assigned a different agent.
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Old 03-27-2013, 12:52 AM   #9
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Originally Posted by lilpooh108 View Post
You should email or PM him your issue, and you will probably get assigned a different agent.
I would get the name of the agent before you go so it gets listed on your reservation correctly on board. This time when we rebooked I learned that the Disney rep had our agents name from last time. I am guessing that if you want to change agents you will need to provide the new name so they can update your file.

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Old 03-27-2013, 03:24 AM   #10
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Originally Posted by EPCOTatNight View Post
Tell her to check her spam folder.
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If she has my experience there will be nothing there, either.
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Old 03-27-2013, 06:58 AM   #11
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I had an issue with a travel rep once - not dreams. I just requested to have another agent assigned to me. It was not a big deal.
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Old 03-27-2013, 07:59 AM   #12
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I like most here would recommend requesting a different TA. I have had nothing but good experiences with DU and recommend them to everyone I can and have heard nothing but praises from all my friends and family. PM me if you would like the name of our TA with DU if you would like, she is great.
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Old 03-27-2013, 12:48 PM   #13
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Quote:
Originally Posted by nzdisneymom
If you don't list a travel agent / agency when you do your on-board booking, can you transfer the reservation to them later and still keep any onboard booking benefits?
Sure can. What incentives the TA give may vary so you may want to check before you sail.
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Old 03-27-2013, 01:02 PM   #14
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I'm looking at possible booking on our cruise too - anyone care to share their awesome TA through DU that I can put on our reservation???
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Old 03-27-2013, 05:41 PM   #15
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Originally Posted by PrincessAbby'sMom View Post
I'm looking at possible booking on our cruise too - anyone care to share their awesome TA through DU that I can put on our reservation???
We use Beth Czada with DU... And I love the service that I have gotten with her.... Second round of cruises and umpty years of WDW
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