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Old 03-26-2013, 05:45 AM   #1
tigger137
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OBB Preparation

Thanks to information and advice provided by people on the DISboards I recently successfully 're-shopped' a reservation whilst onboard, saving some money and gaining some OBC.

However, my own advice to anyone planning to do this is to make sure you have correct and up-to-date cost information with you otherwise you may not get the best deal.

I booked a Southern Caribbean cruise on opening day direct with DCL online. I kept checking prices right up until the day before our recent cruise and the price had increased slightly. I took details of that price with me when I visited the Future Cruise desk and am very glad that I did. The CM at the desk was very helpful; he made a new reservation for us, then swapped the rooms so we stayed in the same one, and noted our TA on the reservation; then cancelled the original reservation. BUT he quoted me 2 different (higher) prices before I got the one which I had seen online only the day before.

The first price he quoted was far higher, obvious to me even without checking my notes that it was too high; it was about $500 more than our original price and that was supposedly with the 10% discount. The second price was still too high but if I hadn't checked prices and made a note of them, I might have been caught, thinking it was due to price increases since opening day.

When he quoted the second price I checked my notes and told him the exact figure I had seen online the day before. Which he then matched, then deducted the 10% discount, and I only paid a 10% deposit. (My original 20% deposit was refunded to my credit card.)

I don't know what the problem was and, as I said before, the CM was extremely helpful. But I just wanted to warn anyone planning to 're-shop' or, indeed, make any onboard booking, to do some research beforehand and have the figures with you to make sure that you do get the best deal.
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Old 03-26-2013, 06:17 AM   #2
ruadisneyfan2
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Quote:
Originally Posted by tigger137 View Post
Thanks to information and advice provided by people on the DISboards I recently successfully 're-shopped' a reservation whilst onboard, saving some money and gaining some OBC.

However, my own advice to anyone planning to do this is to make sure you have correct and up-to-date cost information with you otherwise you may not get the best deal.

I booked a Southern Caribbean cruise on opening day direct with DCL online. I kept checking prices right up until the day before our recent cruise and the price had increased slightly. I took details of that price with me when I visited the Future Cruise desk and am very glad that I did. The CM at the desk was very helpful; he made a new reservation for us, then swapped the rooms so we stayed in the same one, and noted our TA on the reservation; then cancelled the original reservation. BUT he quoted me 2 different (higher) prices before I got the one which I had seen online only the day before.

The first price he quoted was far higher, obvious to me even without checking my notes that it was too high; it was about $500 more than our original price and that was supposedly with the 10% discount. The second price was still too high but if I hadn't checked prices and made a note of them, I might have been caught, thinking it was due to price increases since opening day.

When he quoted the second price I checked my notes and told him the exact figure I had seen online the day before. Which he then matched, then deducted the 10% discount, and I only paid a 10% deposit. (My original 20% deposit was refunded to my credit card.)

I don't know what the problem was and, as I said before, the CM was extremely helpful. But I just wanted to warn anyone planning to 're-shop' or, indeed, make any onboard booking, to do some research beforehand and have the figures with you to make sure that you do get the best deal.
Isn't that a great feeling?

I've never had that experience where they quote higher prices. Perhaps it was a better category, such as a cat 5A instead of 5C or something like that. I have an experience where the cruise I booked online had gone up so much in just a few weeks that by the time I can get on the ship to reshop it, it's not even worth trying.
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