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Old 03-16-2013, 09:33 PM   #1
alibeau
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Hertz gold

Arrived at MCO today, felt I had to let you all know about Hertz...

We have always previously booked with Dollar and used their 'express' facility but there was a post on here a whole back about a Hertz offer and the prices were so good we thought we would chance our arm and try Hertz. A big step for me as I don't like change

I tried to do OLCI with Hertz but the website stated that we didn't need to as I had registered us with the gold club. Spotted a sign at MCO advising all gold members to proceed to the garage. We did so and were served straight away by a nice chap who apologised and said our car would be 10/15mins as it was in the wrong location. The guy offered us bottles of cold water, very welcome. The car arrived as promised, a brand new Ford Explorer, bloomin beautiful car, probably our best ever, can't tell you how pleased we are. Even though we had to wait for the car we were away far quicker than when we use Dollar.

Really pleased Just hoping there are no hidden nasties when we return the car and if so it's nice to have another car hire company that we are happy to use

Hope this makes sense, jet lag set it, off to bed

Ali
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Old 03-17-2013, 04:15 AM   #2
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Good to know, not used Hertz before.
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Old 03-17-2013, 05:16 AM   #3
bazzanoid
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I work for Hertz UK, and am booking with them for our trip in october (the hefty 40% global discount helped that decision!)

The gold service is specifically designed to get customers away ASAP and as happy as possible - all required info is pre-registered, the cars are specifically chosen for gold service as the newest in each car class and with no damages on - the amount of cars we see, especially in jan and feb at car change time when the fleet is at its oldest, with scratches and dents is ridiculous, a lot of people just don't care to look after them! Once had a 62-plate Qashqai come in to us from an airport location with just 200 miles on it, and the passenger door mirror housing was missing, and a giant scratch down the entire side.... but i digress....

Regular rentals on the gold service would also get you promoted to 5* status, which means not only do you get the same great service but you also get an automatic free upgrade to the next car class.

All that aside, it's good to hear that MCO are doing a good job as it gives me confidence to book with them!! Like the OP i've always gone with Dollar in the past, and was reluctant to change this year (even though I work for them) but just can't avoid the price difference!
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Old 03-17-2013, 05:59 AM   #4
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ooh good to know, I booked on that offer - we arrive in two weeks and I registered for the gold membership too so hopefully it will go as smoothly for us. Enjoy your holiday x
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Old 03-17-2013, 07:18 AM   #5
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I've booked through Hertz Gold for our upcoming trip to CA
I'll try to remember to let you all know how it goes there as well
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Old 03-17-2013, 11:51 AM   #6
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Quote:
Originally Posted by bazzanoid View Post
Regular rentals on the gold service would also get you promoted to 5* status, which means not only do you get the same great service but you also get an automatic free upgrade to the next car class.

All that aside, it's good to hear that MCO are doing a good job as it gives me confidence to book with them!! Like the OP i've always gone with Dollar in the past, and was reluctant to change this year (even though I work for them) but just can't avoid the price difference!
I can confirm the above about 5* status and upgrades. We've just collected a car at a Milan airport that's a few classes up from what we booked .

We also use them in US and find them to be good; especially when you book at one of the great discounted rates
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Old 03-17-2013, 02:20 PM   #7
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Only used them once before (Error giving 4 weeks rental for price of 1) It was an OK service, no better than Dollar but nothing to complain about, a regular rental.
Trying them again from Miami airport in 2 weeks, got 2 weeks 7 seater SUV for £230, about half the cost of elsewhere. Just checked my paperwork and online, all looks good, says service type "Gold Canopy"
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Old 03-17-2013, 03:09 PM   #8
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Quote:
Originally Posted by wayneg View Post
Only used them once before (Error giving 4 weeks rental for price of 1) It was an OK service, no better than Dollar but nothing to complain about, a regular rental.
Trying them again from Miami airport in 2 weeks, got 2 weeks 7 seater SUV for £230, about half the cost of elsewhere. Just checked my paperwork and online, all looks good, says service type "Gold Canopy"
Wayne,

Gold Canopy at Miami is top-notch - as far as I remember, when you go to the car rental area go straight to the 3rd floor, you'll see your name and precise car location on the Hertz Gold board there. Go straight to the car, hop in, and just show your ID on the way out of the parking lot
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