Go Back   The DIS Discussion Forums - DISboards.com > Disney Trip Planning Forums > Disney Resorts
facebooktwitterpinterestgoogle plusyoutubeDIS Updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read


Reply
 
Thread Tools Rate Thread Display Modes
Old 03-12-2013, 04:08 PM   #1
ktnryansmom
Mouseketeer
 
Join Date: May 2008
Posts: 311

CBR -do not stay here

Day 2 of disaster. Locked out of our room because the battery in the door sensor is dead. We were told we had to wait here for them to fix it. Getting a run around for 3.5 hours and been stuck here

So pissed
ktnryansmom is offline   Reply With Quote
Old 03-12-2013, 04:11 PM   #2
ManyMinnie
DIS Veteran
 
ManyMinnie's Avatar
 
Join Date: Feb 2013
Posts: 739

Quote:
Originally Posted by ktnryansmom View Post
Day 2 of disaster. Locked out of our room because the battery in the door sensor is dead. We were told we had to wait here for them to fix it. Getting a run around for 3.5 hours and been stuck here

So pissed

Time for you to march yourself to the front desk and speak with a manager. If there are more people in your party, leave them at the room and you go to the front desk.

Sorry, that really sucks. We had it happen at POFQ, but it only took about 20 mins for the on-site maintenance guy to get there and it was fixed within 5 mins.
ManyMinnie is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 03-12-2013, 04:12 PM   #3
ktnryansmom
Mouseketeer
 
Join Date: May 2008
Posts: 311

It's me and my little kids I can't really leave them but trust me their phone has been ringing off the hook from me and my travel agent too...
ktnryansmom is offline   Reply With Quote
Old 03-12-2013, 04:13 PM   #4
ManyMinnie
DIS Veteran
 
ManyMinnie's Avatar
 
Join Date: Feb 2013
Posts: 739

Quote:
Originally Posted by ktnryansmom View Post
It's me and my little kids I can't really leave them but trust me their phone has been ringing off the hook from me and my travel agent too...
Calling will get you nowhere. Take the kids and go to the front desk.
ManyMinnie is offline   Reply With Quote
Old 03-12-2013, 04:15 PM   #5
dansdad
DIS Veteran
 
Join Date: Sep 2011
Location: 1,209 miles from CBR.
Posts: 6,269

Agree with ManyMinnie calling gets you nowhere. Head over to the Concierge desk at OPR and ask to speak to the General Manager. Unless there's been a change her name is Mary Hoppe and has been very helpful in the past. They need to make this right.
__________________
ME DW DS12
dansdad is offline   Reply With Quote
Old 03-12-2013, 04:19 PM   #6
mmmears
DIS Veteran
 
mmmears's Avatar
 
Join Date: Nov 2005
Location: California
Posts: 8,261

Don't call -- you just get the call center. Take the kids and go to the front desk. 3.5 hours is way too long to have to wait. They need to take care of you now.

So sorry you are having such a tough time this trip.
__________________


* Disneyland * Walt Disney World * Disneyland Paris ** Disney Wonder Bahamas * Disney Wonder Alaska *
*Grand Floridian Resort* Animal Kingdom Lodge * Polynesian Resort * Yacht Club * Beach Club * Disneyland Hotel * Grand Californian Resort *
mmmears is offline   Reply With Quote
Old 03-12-2013, 04:22 PM   #7
Dano1182
DIS Veteran
 
Join Date: May 2000
Posts: 774

We had the same issue at Beach club last year.

Have you really been standing in the hallway for over three hours? I would have lost it a long time ago and went to froint desk.
Dano1182 is offline   Reply With Quote
Old 03-12-2013, 04:24 PM   #8
Chelley00
DIS Veteran
 
Chelley00's Avatar
 
Join Date: Aug 2005
Location: Indiana
Posts: 4,889

Happened to us at AKL. Just go to the front desk. They actually had someone walk us back to our room and do it right then. No wait at all.

You aren't calling CBR which is what is taking so long.
__________________
Chelley00 is online now   Reply With Quote
Old 03-12-2013, 04:27 PM   #9
Spunky946
DIS Veteran
 
Spunky946's Avatar
 
Join Date: Aug 2011
Posts: 871

So you've been standing in the hallway for 3.5 hours, but won't take the few minutes to go down to the front desk?

Go to the desk.
Spunky946 is offline   Reply With Quote
Old 03-12-2013, 05:07 PM   #10
mickeystoontown
DIS Veteran
 
mickeystoontown's Avatar
 
Join Date: Oct 2006
Location: Bayou Country, La.
Posts: 25,964

I seriously would NOT stand and wait 3.5 hours for a door lock to be fixed. You could have already taken an internal bus to the Custom House and had a talk with the manager. As others have said, you aren't calling the front desk when you call, you're calling a call center.
__________________

2014 trip report: Disney dangled the visual weinee and Mickeystoontown gobbled it up! Our two week adventure!
http://www.disboards.com/showthread....6#post51642226


mickeystoontown is offline   Reply With Quote
Old 03-12-2013, 04:21 PM   #11
CuteAsMinnie
DIS Veteran
 
CuteAsMinnie's Avatar
 
Join Date: Jun 2004
Location: Chicago
Posts: 1,725

Quote:
Originally Posted by ktnryansmom View Post
Day 2 of disaster. Locked out of our room because the battery in the door sensor is dead. We were told we had to wait here for them to fix it. Getting a run around for 3.5 hours and been stuck here

So pissed
Seriously?!?! You can not get into your room cuz the battery in the door sensor is dead?!?! Wow... Guess they forgot to factor in another 'what if'

And please go to the front desk and deal with the manager in person. Good luck!!!
__________________
CBR - 1989 (first trip)
CBR - 1995
Wilderness Lodge - 1998, 2001, 2005, 2007
Wilderness Lodge Old Faithful Club - 2010, 2013, 2015
We'll be home soon...

CuteAsMinnie is offline   Reply With Quote
Old 03-12-2013, 05:37 PM   #12
ktnryansmom
Mouseketeer
 
Join Date: May 2008
Posts: 311

They let us in and told us to wait until they fixed it.
Lauren a manager was very nice (after dealing with 4 others) and promised to take care of it. She comped our room and offered us a taxi to MK so we would make our dinner reservation at BOG.
Fingers crossed we aren't locked out when we return tonight
ktnryansmom is offline   Reply With Quote
Old 03-12-2013, 05:39 PM   #13
mmmears
DIS Veteran
 
mmmears's Avatar
 
Join Date: Nov 2005
Location: California
Posts: 8,261

Quote:
Originally Posted by ktnryansmom View Post
They let us in and told us to wait until they fixed it.
Lauren a manager was very nice (after dealing with 4 others) and promised to take care of it. She comped our room and offered us a taxi to MK so we would make our dinner reservation at BOG.
Fingers crossed we aren't locked out when we return tonight
Glad to hear that they are trying to make things right with you. I hope it works when you get back tonight.
__________________


* Disneyland * Walt Disney World * Disneyland Paris ** Disney Wonder Bahamas * Disney Wonder Alaska *
*Grand Floridian Resort* Animal Kingdom Lodge * Polynesian Resort * Yacht Club * Beach Club * Disneyland Hotel * Grand Californian Resort *
mmmears is offline   Reply With Quote
Old 03-12-2013, 05:58 PM   #14
bumbershoot
DIS Veteran
 
bumbershoot's Avatar
 
Join Date: Mar 2007
Location: Tacoma WA
Posts: 47,185

Quote:
Originally Posted by ktnryansmom View Post
It's me and my little kids I can't really leave them but trust me their phone has been ringing off the hook from me and my travel agent too...
So others know, the phone that has been ringing off the hook is in a call center and probably isn't even in Florida.

For future information for others, you have to GO to the front desk to get to a front desk person. The call center people can fill out a form or make a call (not sure which) to have someone AT the hotel call you, but those requests can get lost, can get filled out incorrectly so the people at the front desk don't understand the urgency, etc.

You have to physically go to the front desk to KNOW that you are talking to someone actually at the resort.


Sounds like they did pretty good by you.


But if we're saying "don't stay at xyz because this happened with the door sensor", then don't stay at Kidani*, because when we closed our door the sensor cover *fell off*.

And the day before that when we checked in, when we got all the way to our door our keycards didn't work. And we had to go allll the way back.


They went on the cheap for those door sensors, and at some point they are going to start regretting it....



*that's not really how I feel...there are other reasons to not stay at Kidani, but the sensor cover falling off isn't one of them, LOL...and actually others can stay there all they want, but we're done with AKL now.
__________________
-molly + robert + eamon (10!!)

DLR '05-'09 found within this link
DLR 7,9,12 2012 Universal Feb '12 DLR Dec '11 and Feb '12

Made weight goal 1yr8m8days after starting...currently working to maintain 85 lb loss thanks to Weight Watchers!

Last edited by bumbershoot; 03-12-2013 at 06:07 PM.
bumbershoot is offline   Reply With Quote
Old 03-12-2013, 06:25 PM   #15
nkereina
Wendy Darling
 
nkereina's Avatar
 
Join Date: Feb 2009
Location: Niagara Falls, NY
Posts: 8,236

Those door sensors can be problematic at any hotel in the world that has them (which is most!). I wouldn't blame CBR.
nkereina is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 07:41 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.