Go Back   The DIS Discussion Forums - DISboards.com > Disney Trip Planning Forums > Disney Resorts
facebooktwitterpinterestgoogle plusyoutubeDIS Updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read


Reply
 
Thread Tools Rate Thread Display Modes
Old 02-21-2013, 09:58 PM   #1
snorkelyn
Mouseketeer
 
snorkelyn's Avatar
 
Join Date: Feb 2010
Location: Chicagoland
Posts: 479

How do I fire my travel agent?

I am very displeased with my Disney travel agent, and I need to get her out of the equation. If I call Disney, can they take over my reservation?

I am currently booked with a package using a pin. My dining window opens March 15th, and I plan to book ADR's on my own on that day. If free dining comes out before my ADR window- than I will just re-book my own package and cancel the package my agent has.
IF FD doesn't come out- I will need to keep my existing reservation (the pin has since expired) to keep my discount, but would prefer to take control of it.

Anybody know how this works? I'd love to hear from anyone who has had experience with this. Thanks!
__________________
Me, DH, DS-10, : DD-8, DS-6

9/2010-Poly 9/2013-CSR 3/2014-POR 5/2014-Boardwalk Villas 7/2014-POR 9/2014-Contemporary-CL 9/2014 Yacht Club



snorkelyn is offline   Reply With Quote
Old 02-21-2013, 11:26 PM   #2
quietgirll
DIS Veteran
 
quietgirll's Avatar
 
Join Date: Aug 2005
Posts: 865

Hmm...pretty sure your agent "owns" your ressie, and you can't remove her without canceling...sorry!
__________________
quietgirll is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 02-22-2013, 07:57 AM   #3
Missytara
I'm all ears!
 
Missytara's Avatar
 
Join Date: Apr 2009
Location: Delaware
Posts: 14,096

Quote:
Originally Posted by quietgirll View Post
Hmm...pretty sure your agent "owns" your ressie, and you can't remove her without canceling...sorry!
That is correct. A TA owns a reservation and you cannot just transfer it back to Disney. You basically have a contract with your TA and you are basically breaking the contract by cancelling.

You have to cancel and start all over again.
__________________
Missytara is offline   Reply With Quote
Old 02-22-2013, 08:11 AM   #4
mickeynut1
DIS Veteran
 
mickeynut1's Avatar
 
Join Date: Apr 2007
Posts: 15,160

Quote:
Originally Posted by quietgirll View Post
Hmm...pretty sure your agent "owns" your ressie, and you can't remove her without canceling...sorry!
Quote:
Originally Posted by Missytara View Post
That is correct. A TA owns a reservation and you cannot just transfer it back to Disney. You basically have a contract with your TA and you are basically breaking the contract by cancelling.

You have to cancel and start all over again.
All of this is correct. Other than cancelling with the TA and rebooking with Disney, I think you may be able to get out of it by having the TA agree to sign some kind of release that gives the reservation back to you, but I'm guessing that would not be easy. As the above posters have said, the TA owns your reservation until you check in and Disney will not discuss anything with you. Since your pin is expired, if you cancel with the TA, you wouldn't be able to rebook with Disney under the pin. However, if free dining comes out and you want to change to that, you would just cancel your current reservation with the TA and book free dining with Disney. Keep in mind that some TAs have penalties for cancelling, so I would see what (if any) penalties would be involved in cancelling. Good luck.
__________________


Country Inn & Suites LBV June 2001 - CBR July 2002 - BC December 2003 - WL CL Oct/Nov 2004 - WL September 2006 - All Star Vacation Homes March 2007 -Poly September 2007 - All Star Vacation Homes March 2008 - AKL/GF SL/WL January 2010 - AKL/GF December 2010 - GF RPC May 2011
mickeynut1 is offline   Reply With Quote
Old 02-22-2013, 08:13 AM   #5
Aliceacc
We had a wonderful time, but did have our moments!

Pretty much down to my hips on one side, but nice and perky on the other
 
Aliceacc's Avatar
 
Join Date: Jul 2007
Location: Long Island, NY
Posts: 11,401

Would it be possible to transfer the reservation to a different agent in the same office?
__________________
DH: me: DS (16) , DD (14): DD (11):


I've been BOO'ed by pigletgirl!
numerous trips in college and one together in 1990 August 2008 and August 2009: Polynesian. August 2012: Beach Club Yacht Club in 2014!!
(Thanks, Disney Destinations, for your past generosity. And to the Beach Club staff for all their assistance in our 2012 medical crisis.)
Aliceacc is offline   Reply With Quote
Old 02-22-2013, 09:43 AM   #6
piglet33
DIS Veteran
 
piglet33's Avatar
 
Join Date: Aug 2000
Location: NJ
Posts: 3,574

So is booking a WDW vacation with a TA different than booking a DCL vacation with a TA? I'm only asking, because I had a DCL reservation with a TA that I transferred back to Disney so I'd have control over. I didn't get penalized or lose any discounts that I had. I just had to email the TA to tell her to transfer the ressie back to DCL, and that was it.
__________________
piglet33 is offline   Reply With Quote
Old 02-22-2013, 10:56 AM   #7
jw50
I might make it sound more embarrasing that it really was
By definition all of the maelstrom women are hotties
 
jw50's Avatar
 
Join Date: Jun 2005
Posts: 2,721

Quote:
Originally Posted by Aliceacc View Post
Would it be possible to transfer the reservation to a different agent in the same office?
Yes, and a reservation can be transferred to any other authorized travel agency.

Transferring the reservation to another agency still would not give control back to the OP but might solve whatever issues she has with her current agent.
__________________
Joe (or Joey to Donna)
jw50 is offline   Reply With Quote
Old 02-22-2013, 02:00 PM   #8
ibrokeitmommy
Mouseketeer
 
Join Date: Jan 2013
Posts: 87

That is quite bold to book BBB instead of PL! I would be really upset. I did the same thing and used a TA before I found disboards. While my TA didn't do anything wrong she's not really helping either. In fact I have had to correct 2 mistakes so far. It's ok but I would book direct next time. I've done all of my own adrs anyways. Hopefully you can get everything resolved.
ibrokeitmommy is offline   Reply With Quote
Old 02-22-2013, 04:23 PM   #9
Ccann
Mouseketeer
 
Ccann's Avatar
 
Join Date: Sep 2012
Posts: 359

My TA has done a great job but she has also given me all the info incase I wanted to change or add anything on my own. It's very easy to book things on your own. I did a few things for my last Nov trip. I go through a TA because they have cheaper travel insurance and it doesn't cost me a dime to use them. She has 2 other ladies working with her and they watch for additional discounts or reduced prices and changes things for me. Gives me a piece of mind.

But I also double check her work, if I was in the OP position I would still keep the TA but relied on myself for the ADRs. After the trip I would let her know that I will not be referring any one else to her and I would be looking for a new TA. We're all human and make mistakes but not owning up to them or trying to make it right. I don't agree with that.

Now if money wasn't an issue for me, I would dump her eat her fees and start all over again. I know canceling with my TA I would pay $300 for my family of 4. Might be worth it.... I don't know, if she hasn't done anything to mess up your trip don't know if it would be.
Ccann is offline   Reply With Quote
Old 02-22-2013, 05:53 PM   #10
bumbershoot
DIS Veteran
 
bumbershoot's Avatar
 
Join Date: Mar 2007
Location: Tacoma WA
Posts: 47,192

Quote:
Originally Posted by Ccann View Post
Now if money wasn't an issue for me, I would dump her eat her fees and start all over again. I know canceling with my TA I would pay $300 for my family of 4. Might be worth it.... I don't know, if she hasn't done anything to mess up your trip don't know if it would be.
I would not have thought that was allowed, to have a separate cancellation fee specifically to the TA, with a Disney certified TA.
__________________
-molly + robert + eamon (10!!)

DLR '05-'09 found within this link
DLR 7,9,12 2012 Universal Feb '12 DLR Dec '11 and Feb '12

Made weight goal 1yr8m8days after starting...currently working to maintain 85 lb loss thanks to Weight Watchers!
bumbershoot is online now   Reply With Quote
Old 02-22-2013, 10:17 PM   #11
chloelovesdisney
DIS Veteran
 
chloelovesdisney's Avatar
 
Join Date: Jul 2007
Location: New York
Posts: 6,337

Quote:
Originally Posted by Ccann View Post
My TA has done a great job but she has also given me all the info incase I wanted to change or add anything on my own. It's very easy to book things on your own. I did a few things for my last Nov trip. I go through a TA because they have cheaper travel insurance and it doesn't cost me a dime to use them. She has 2 other ladies working with her and they watch for additional discounts or reduced prices and changes things for me. Gives me a piece of mind.

But I also double check her work, if I was in the OP position I would still keep the TA but relied on myself for the ADRs. After the trip I would let her know that I will not be referring any one else to her and I would be looking for a new TA. We're all human and make mistakes but not owning up to them or trying to make it right. I don't agree with that.

Now if money wasn't an issue for me, I would dump her eat her fees and start all over again. I know canceling with my TA I would pay $300 for my family of 4. Might be worth it.... I don't know, if she hasn't done anything to mess up your trip don't know if it would be.
I've never heard of a cancellation fee for a TA, I would never book with someone that had that fee.
__________________

chloelovesdisney is offline   Reply With Quote
Old 02-24-2013, 04:09 PM   #12
nkereina
Wendy Darling
 
nkereina's Avatar
 
Join Date: Feb 2009
Location: Niagara Falls, NY
Posts: 8,236

Quote:
Originally Posted by chloelovesdisney View Post
I've never heard of a cancellation fee for a TA, I would never book with someone that had that fee.
Since TAs primary form of income is commission, many of them will impose cancellation fees because they get zero commission if you cancel the trip. Plus they have done work in researching and booking your stuff so they should get something. Additionally, airlines don't pay commission so most agents will charge a fee to book flights as well.

I know AAA does not impose cancellation fees, but they make a lot of money in other ways.
nkereina is offline   Reply With Quote
Old 02-24-2013, 04:11 PM   #13
taylor3297
DIS Veteran
 
taylor3297's Avatar
 
Join Date: Mar 2009
Location: NC
Posts: 3,984

Quote:
Originally Posted by nkereina View Post
Since TAs primary form of income is commission, many of them will impose cancellation fees because they get zero commission if you cancel the trip. Plus they have done work in researching and booking your stuff so they should get something. Additionally, airlines don't pay commission so most agents will charge a fee to book flights as well.

I know AAA does not impose cancellation fees, but they make a lot of money in other ways.
I wouldn't book with someone that has cancellation fees either. I know my TA's agency doesn't charge a fee. I know a few other Disney TAs that work with different agencies, I am now curious to know if they have a cancellation fee. Going to have to ask next time I see them.
__________________

Last edited by taylor3297; 02-24-2013 at 04:12 PM. Reason: Spelling!
taylor3297 is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 01:30 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.