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Old 02-15-2013, 02:52 PM   #1
mickeyway
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Downgraded

Recently I heard of families being downgraded at check in. They paid for a certian view garden, courtyard but upon arrival they were told no rooms were available and down graded them to a standard room and gave back the difference. I don't know about anyone else but depending on the resort I would be upset if this happened to me. My understanding is that when you reserve a room you are only reserving a place to stay on Disney property not anything more. So in essence they can move you anywhere. But is it fair to down grade someone after they paid? Who else would be upset if this happened to them?
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Old 02-15-2013, 02:57 PM   #2
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Originally Posted by mickeyway View Post
Recently I heard of families being downgraded at check in. They paid for a certian view garden, courtyard but upon arrival they were told no rooms were available and down graded them to a standard room and gave back the difference. I don't know about anyone else but depending on the resort I would be upset if this happened to me. My understanding is that when you reserve a room you are only reserving a place to stay on Disney property not anything more. So in essence they can move you anywhere. But is it fair to down grade someone after they paid? Who else would be upset if this happened to them?
I think anyone would be upset but stuff happens. Perhaps plumbing issues, room damages, prior guest did not vacate (by law, they can't be thrown out), overbooking in error. If there is no room available, they try to accomodate but sometimes they can't if totally booked. I think it's rare to happen, I've been going to Disney regularly since 1994 and it's never happened to me. On the other hand, I've never been UPgraded either.
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Old 02-15-2013, 03:09 PM   #3
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It does happen; it doesn't happen all the time, but it does from time to time.
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Old 02-15-2013, 03:32 PM   #4
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which WDW resort did this?

most of the time disney upgrades not downgrades.

they just sell (especially at the new prices) more in standard views.
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Old 02-15-2013, 03:46 PM   #5
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I know it happens but i would be extremely upset. Most people plan and research where they want to stay for months or years and then to have it switched on them would be terrible. Would not be feeling Disney magic for the trip.
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Old 02-16-2013, 07:58 AM   #6
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I know it happens but i would be extremely upset. Most people plan and research where they want to stay for months or years and then to have it switched on them would be terrible. Would not be feeling Disney magic for the trip.
Your trip would be ruined because you didn't get the view that you wanted for the very few waking hours you'd spend in your room? Really?

I can imagine a passing few moments of irritation, but geez louize, minor in the grand scheme of things, yes?
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Old 02-16-2013, 03:09 AM   #7
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which WDW resort did this?

most of the time disney upgrades not downgrades.

they just sell (especially at the new prices) more in standard views.
A few years ago we were downgraded at Pop. I paid for a preferred view, but was given a standard view. If I hadn't known where the preferred rooms were, the CM was not even going to tell me. When I mentioned it, he nonchalantly said, "Oh yes, you did book a preferred room. Sorry, we're overbooked, so had to put you in a standard. That happens alot." He then just kept on checking us in, like it wasn't a big deal. When I told him, I wanted the price difference refunded then, he gave a giant sigh, told me a manager would have to be called, they were all busy, and did I really want to go to that much trouble since the price difference for a week really wasn't all that much. When I told him what I actually wanted was the room I paid for, but if that was not possible, at least wanted the price difference refunded, he finally got a manager over there to approve it. We were defintely downgraded, not upgraded. I had booked a preferred room because I had my elderly mom with me and wanted her to be close to the food court and buses. We didn't get the room we paid for and had to argue to even get the price difference refunded.

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Old 02-16-2013, 03:43 AM   #8
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Once visit, we were checking in to POR and told that they were sold out and needed to move us to one of the All Stars (can't recall which) - I very nicely told them that was not acceptable and after about a half hour of the CM running back and forth to her Manager, they told us we could stay, but the next family wouldn't have a choice.
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Old 02-15-2013, 03:56 PM   #9
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Quote:
Originally Posted by mickeyway View Post
Recently I heard of families being downgraded at check in. They paid for a certian view garden, courtyard but upon arrival they were told no rooms were available and down graded them to a standard room and gave back the difference. I don't know about anyone else but depending on the resort I would be upset if this happened to me. My understanding is that when you reserve a room you are only reserving a place to stay on Disney property not anything more. So in essence they can move you anywhere. But is it fair to down grade someone after they paid? Who else would be upset if this happened to them?
I have read on the boards in the past that a few people have paid for preferred rooms at All Stars or Pop. They were "downgraded" to regular rooms. It seemed that the resort overbooked the preferred rooms. The guests that posted stated that they asked the front desk to refund difference in room rate and they did. I would be disappointed but would definately ask for a refund (don't assume it would be given without asking) of difference in room rate and make the best of the situation. The room contract has the small print that there are no guarantees. If still not happy at current resort, I would see if I could change to another resort. Still at WDW, still happy!
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Old 02-15-2013, 04:21 PM   #10
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Wow, downgrading, eh? I used to travel for work pretty extensively and I've only ever been upgraded. Downgrading guests, even with the difference paid back, sound like really bad business to me. You'd kinda hope that they'd pay back the difference, plus an additional discount of some sort, to make good on their mistake.
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Old 02-15-2013, 04:28 PM   #11
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I've been downgraded twice, both times at ASMu. The second time they were not even going to tell me! It was only when I pointed out that I had paid for a preferred room and not the standard they placed me in that they acknowledged that I had been downgraded. And it took an e-mail on my return home to get the price difference credited back to me. Not the best experience.
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Old 02-15-2013, 05:11 PM   #12
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I've been downgraded twice, both times at ASMu. The second time they were not even going to tell me! It was only when I pointed out that I had paid for a preferred room and not the standard they placed me in that they acknowledged that I had been downgraded. And it took an e-mail on my return home to get the price difference credited back to me. Not the best experience.
boy that was not fair at all - you actually have to write Disney to get your refund -- that is definitely bad business.

don't thinks I would stay in AS MU again if your place.

never have paid for a preferred room at a value - to me it is just not worth the extra cost.
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Old 02-15-2013, 05:16 PM   #13
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We stayed once in the ASMu Family Suites. That trip was the one that helped me convince DH to buy DVC.
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Old 02-18-2013, 04:29 PM   #14
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Originally Posted by tinkermommyof3 View Post
I have read on the boards in the past that a few people have paid for preferred rooms at All Stars or Pop. They were "downgraded" to regular rooms. It seemed that the resort overbooked the preferred rooms. The guests that posted stated that they asked the front desk to refund difference in room rate and they did. I would be disappointed but would definately ask for a refund (don't assume it would be given without asking) of difference in room rate and make the best of the situation. The room contract has the small print that there are no guarantees. If still not happy at current resort, I would see if I could change to another resort. Still at WDW, still happy!
This happened to me December a year ago. They readily offered to refund the difference. It was not a big deal--really. Like is too short to get THAT upset over a room location.

They also offered to take us and our bags to the room via nifty golf cart right then and there.

Other guests were pitching fits. I hope our shrug and smiles made life easier for the CMs.

Personal note: I just found out a friend is facing cancer and one, full year of treatments. Kinda puts "I didn't get the room I wanted" in perspective....
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Old 02-18-2013, 05:10 PM   #15
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Personal note: I just found out a friend is facing cancer and one, full year of treatments. Kinda puts "I didn't get the room I wanted" in perspective....
First off, I'm very sorry for your friend. I hope they kick cancer's butt!!!

I do have to say though when you have booked a certain room type, they should give you at least that room type, or better if they run out. Even if that means upgrading you to a different resort. Maybe if that was the way things were handled, they would be a bit more careful of over-booking. There should be no downgrading and Disney expecting you to accept it with a smile. That smacks too much of Take It or Leave It, We Don't Care.
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