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Old 02-11-2013, 06:05 PM   #1
ThreeBeans
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website issues still a thing, (please say yes?)

I paid a sizeable chunk o cash for an 8 day stay in a deluxe villa for six last night, got the confirmation email.

When I signed onto the website this morning it had switched my name with my husbands I switched them back. The reservation is gone. I entered the reservation number and our last night and it says the number is invalid


WDW didn't eat my money right?
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Old 02-11-2013, 07:33 PM   #2
Ninja Mom
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Time for a phone call to Disney reservations. Only the superheros working the phone lines can straighten out a mess like this. Call sooner rather than later and if the CM you are working with does not appear equipped to deal with your problem request a supervisor.

Good luck with this one and may the Mouse be with you.

~Ninja Mom
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Old 02-12-2013, 04:55 AM   #3
fla4fun
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Quote:
Originally Posted by ThreeBeans View Post
I paid a sizeable chunk o cash for an 8 day stay in a deluxe villa for six last night, got the confirmation email.

When I signed onto the website this morning it had switched my name with my husbands I switched them back. The reservation is gone. I entered the reservation number and our last night and it says the number is invalid


WDW didn't eat my money right?
Usually it asks for your arrival date when looking up a reservation, not your departure date. Are you sure you were entering the correct information?

It's also my understanding that you can't change the lead name on a reservation without cancelling and starting over. That being said, I've read a lot of reports of reservations not having the right info on the website, but the confirmation emails are correct, and when a phone call is made, the CM sees the correct info on their screen as well. So the name thing could just be a glitch in the not so perfect new website.
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Old 02-12-2013, 10:23 AM   #4
ThreeBeans
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the bolded should have said, 'our last name' not 'our last night'.

It did indeed ask for the reservation number and last name and then insisted the number was invalid.

Apparently the 120948120948th time was the charm though because when I entered it this morning it popped right up?

I am not at all clear how the names got switched, either. I have an Account, I paid, and listed all the names of the party. When I logged in yesterday the log in changed from Welcome, Jane! to Welcome, John! And when I went to my account to see why I had been renamed Mrs. John Peter Smith .....despite the fact that Mr. John Peter Smith was listed further down on the list of family.

I'm going with quirky. And now I've printed everything out. LOL.
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Old 02-12-2013, 10:24 AM   #5
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and sorry, I wasn't very clear....my name had been changed when I logged into WDW.com, main screen. Not the reservation, which at that time had disappeared.
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Old 02-12-2013, 10:32 AM   #6
GrandCalifornian
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We are having similar issues with the new site. My name and my wife's show up interchangably in different places. The new site can see our confirmation number for a bit, but then it disappears and says no reservations found. I think it is just teething issues with the new site, and they'll get it sorted out eventually.

On another thread I read about using the "Customized Maps" link on the bottom right once you're logged in to get to the old site where you can then click on "my Reservations" and see the old page. It works for me, and I can see my full reservation info and the payments that have been made, which I havent been able to on the new site.

Good luck, and don't worry too much, Disney won't mess it up too bad...
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Old 02-12-2013, 11:47 AM   #7
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The website lists my room reservation under my sister's name, and her room reservation under a misspelling of her name. I called to confirm, and it's all correctly listed with Disney, so I'm just going to ignore the website for now. All my dining ressies are there.

But, like you, I have now printed out all my ADRs AND the confirmation emails for our room reservations. Better safe than sorry!!!

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