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Old 02-10-2013, 11:52 AM   #1
Notso
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Just back. Quick tip, for those going soon.

We had an amazing trip with great weather! The crowds were much much higher than the same week in previous years, but still manageable.

However, I wanted to warn anyone going between now and the new FP+ to be careful when riding anything standby. Especially in the magic kingdom. As others had mentioned, they seem to have upped the number of FP for every attraction, and let in roughly 1 party of standbyers to 10-30 FPers. We had wait times jump several times even on low crowd days. The worst was Friday morning when the 20 minute wait posted for jungle cruise ended up being about 90 minutes. The same thing happened during the EMH at space mountain last Sunday. We went in with a 15 minute posted wait and got on the ride over an hour later. Both the LInes app and the My Disney apps were consistently way off on wait times.

I've never experienced jumps like that before, or noticed them taking so low a ratio of standby riders to FP users. I'm hoping they get this under control with the new system, because we missed using a few fast passes due to the wait times being so very very far off!
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Old 02-10-2013, 12:10 PM   #2
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Quote:
Originally Posted by Notso
We had an amazing trip with great weather! The crowds were much much higher than the same week in previous years, but still manageable.

However, I wanted to warn anyone going between now and the new FP+ to be careful when riding anything standby. Especially in the magic kingdom. As others had mentioned, they seem to have upped the number of FP for every attraction, and let in roughly 1 party of standbyers to 10-30 FPers. We had wait times jump several times even on low crowd days. The worst was Friday morning when the 20 minute wait posted for jungle cruise ended up being about 90 minutes. The same thing happened during the EMH at space mountain last Sunday. We went in with a 15 minute posted wait and got on the ride over an hour later. Both the LInes app and the My Disney apps were consistently way off on wait times.

I've never experienced jumps like that before, or noticed them taking so low a ratio of standby riders to FP users. I'm hoping they get this under control with the new system, because we missed using a few fast passes due to the wait times being so very very far off!
This has been a suspicion of many for months now. Standby estimates that far off (and not in your favor) may even be worth a visit to Guest Relations to relay your experience.
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Old 02-11-2013, 02:32 PM   #3
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Quote:
Originally Posted by mesaboy2 View Post
This has been a suspicion of many for months now. Standby estimates that far off (and not in your favor) may even be worth a visit to Guest Relations to relay your experience.
I agree. They will never know unless you politely tell them...I'd give them a call as well.
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Old 02-11-2013, 02:59 PM   #4
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We were there the last week of January and thankfully the posted wait times were pretty accurate for us. The only time we had an unexpected wait was for Soarin using a FP. We ended up waiting 35 minutes to ride, which was a bit more than we had anticipated. It all worked out okay (we had a flight to catch), but that was a crazy slow line.

I did notice a few things interesting. I was surprised that FP we not running out as fast as I remember. There were times that I expected FP to be either all gone or with return times late into the evening, but they were not. With the exception of TTMM and Soarin, FP return times were about an hour out.

I also noticed that there are RFID readers on non-fastpass rides. I assume these are the Fastpass+ readers I've been reading about. I know I saw one on It's a Small World. I also remember seeing them on other non-fastpass rides but I can't recall which specific ones. My guess is that Fastpass+ will have a limit on the number of fast passes you can get in a day as well as increasing the number of rides that have fast pass. Perhaps this is info already known, but I was surprised to see the RFID equipment on Its a Small World.

My warning to people is to adjust your perception of lines based on the time of day. In the morning at Pooh, the standby line moves quickly. Once Fastpass kicks in, it moves much more slowly. With fast pass, it is impossible to judge standby lines by visual cues. The only time you can judge is in the first hour or two of the day.
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Old 02-11-2013, 03:02 PM   #5
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Originally Posted by dadddio View Post
That being said, I don't for a moment see the problem as a FP+ thing or a problem with how they are issuing FPs or merging FP guests with the standby line. The only issue I see here is that the given wait time is incorrect. To me, this just highlights a known proble with how they determine line wait times. The problem with this method has always been that the data is stale by the time that it is retrieved as it only tells you how long a preious line-waiter had to stand in line. It is not completely helpful to know that the person who got on the ride ten minutes ago had to wait an hour because you have no idea how much the line has changed in the intervening 70 minutes.
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Originally Posted by CKCruising View Post
The ride wait times are based on actual times through the lines with the red card. These should take into account the fast passes (unless it is right at 9:45 when they start). It seems a little off that the actual wait time is triple without some sort of ride issue.
I realize these are your experiences, but might these be the exception, rather than the norm?
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Originally Posted by goherdibg View Post
This can be somewhat cleaned up with a rolling time for the cards. From what I recall (since my kids seem to always get handed a card), they swipe the card as they hand it to you and then swipe it again when they take it from you. That time is then displayed as the current wait time.

However, with a simple modification of the system (assuming they don't already do this) the wait times could be more accurate.

Let's say we get in line, as you described, following some event and the wait time is displayed as 10 minutes. We are mid-pack in the group that rushes the line. The CM hands my kid a card after swiping it at 2:05pm (as an example). Once the time passes 2:15pm they need to immediately start adjusting the wait time. If it is 2:35pm and we are still in line and haven't reached the end to have the card swiped, the wait time should still be adjusted to 30 minutes since they know I have been in line for 30 minutes SO FAR. With every 5 minutes that pass, the wait time needs to be adjusted (I have only seen 5 minute intervals displayed).

The one problem is if someone hides their card at the end swipe point just to skew the times. This could possibly be overcome by simply using the next card's time when it is swiped at the end point overriding the previous cards' time.

Another method could be to install RFID reader at the beginning and at the end of the standby queues once the MagicBands are in use. This would provide a true rolling wait time for each and every person in the line.

Just a few thoughts.
This seems to be the most logical route for the system. Even if they don't read every chip that goes through, it would take away some human error. Of course that leaves plenty of room for computer error....

Ultimately, I don't see a problem here with too many FPs or FP+ only the reporting of wait times.
If they are issuing too many FPs, then that should be reflected in the posted Standby wait times.
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Old 02-10-2013, 12:34 PM   #6
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Sadly, we are home now. Visiting Guest Relations never occurred to me, though I will say it left a bad taste in my mouth. For example, we will considering staying off property (though we love Boardwalk enough to make it a hard choice) from now on. Evening EMH's used to be a huge perk, but with only two hours, if you end up stuck in line for over half that time, it's hardly worth it.
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Old 02-10-2013, 12:43 PM   #7
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We had a similar experience in January on a few rides, in the absence of break downs.

Soarin' posted 40 minutes, waited approximately 2.5 hours. Space Mountain posted 30 minutes, waited 80 minutes. Test Track posted 20 minutes, I left the line after 90 minutes as I don't care for the ride and was only there for my DH and DS. They gave up and left the line about ten minutes later.

We were there for a week and everything else was accurate, including those rides on different times and days. I hope that isn't becoming the norm and increasing as it gets closer to fastpass + time.
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Old 02-10-2013, 12:48 PM   #8
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Quote:
Originally Posted by Notso
Sadly, we are home now. Visiting Guest Relations never occurred to me, though I will say it left a bad taste in my mouth. For example, we will considering staying off property (though we love Boardwalk enough to make it a hard choice) from now on. Evening EMH's used to be a huge perk, but with only two hours, if you end up stuck in line for over half that time, it's hardly worth it.
I can certainly understand that. In all my visits, I've been very fortunate not to hit an estimate that bad.

Hope your next trip goes better!
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Old 02-10-2013, 01:50 PM   #9
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this absolutely terrifies me for our upcoming trip I hope this worked out before we go....
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Old 02-10-2013, 01:53 PM   #10
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Uhhh, wow I hope Disney works this stuff out by July. Otherwise, with heat and crazy lines I may not be a very happy person
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Old 02-10-2013, 01:56 PM   #11
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I have a trip planned in 10 days. So we should always do the headliners on fp only and the less popular rides ok with standby? I am trying to come up with touring plans and getting anxious. Not to mention, our last visit was 10 years ago!
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Old 02-10-2013, 01:54 PM   #12
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I have noticed that. I work ODF in MK, and one day working in front of Space Mountain, I could not figure out why SM was a 90 minute wait. The park wasn't that busy that day. I would think WDW would want to get them out of line so they could buy ice cream and popcorn from me....Maybe new approach on things?
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Old 02-10-2013, 02:10 PM   #13
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This happened to us in January on pooh, we walked up to use our fps just as the ride was reopening after a closure, and the cm at the entrance said to us that we should just save our fps and go standby cuz we'd just walk on. Well, there were 4 parties on front of us and we waited 30 minutes by the interactive honey screens as they would let everyone in fp line go, then 1 party from standby, then we'd have to wait for the line to get to a certain point before the cm would let anyone else go, by then the fp line would have built up again and 1 standby party would go after they all went. It was annoying because we had fps but didn't use them cuz the cm said not to (still our call, I know). I don't know if there were more fps in play or if it was people coming back to use theirs from the closure time period. Just our experience.
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Old 02-10-2013, 02:22 PM   #14
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Quote:
Originally Posted by mesaboy2 View Post
This has been a suspicion of many for months now. Standby estimates that far off (and not in your favor) may even be worth a visit to Guest Relations to relay your experience.
I agree. If I saw this happening I think I would complain, and I normally dont but that would be very aggravating.

Quote:
Originally Posted by FortForever View Post
We had a similar experience in January on a few rides, in the absence of break downs.

Soarin' posted 40 minutes, waited approximately 2.5 hours. Space Mountain posted 30 minutes, waited 80 minutes. Test Track posted 20 minutes, I left the line after 90 minutes as I don't care for the ride and was only there for my DH and DS. They gave up and left the line about ten minutes later.

We were there for a week and everything else was accurate, including those rides on different times and days. I hope that isn't becoming the norm and increasing as it gets closer to fastpass + time.
I would be livid.

Quote:
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this absolutely terrifies me for our upcoming trip I hope this worked out before we go....
I feel the same way. I am planning a trip right now and the last thing I want to do is to run into this kind of problem. I use fast pass when we can, but if there is a wait time of less than 20 minutes sometimes we will wait, or ride twice. Hearing of this problem has me a little nervous.
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Old 02-10-2013, 02:33 PM   #15
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I hope that people keep on posting their actual wait times versus what's posted. If these reports get to be a trend, I don't know if I can stand waiting for so particularly when we don't know that it will happen!
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