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Old 02-01-2013, 11:43 AM   #1
kcashner
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NEW policy re transfer to TA

DCL announced today that reservations can only be transferred to a TA within 30 days of making the reservation.

This is probably an attempt to limit guests making a reservation and then shopping around for the best TA perks after all the "work" on the reservation has been completed by DCL. I guess the lesson is that guests should do their homework and book thru the TA initially. There is no change in onboard bookings as far as I know, beyond the new 30 day rule.
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Old 02-01-2013, 12:03 PM   #2
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Thanks for posting that.

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Old 02-01-2013, 12:09 PM   #3
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Good to know. Thank you.
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Old 02-01-2013, 12:46 PM   #4
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Thanks for posting this!

Glad I transferred my booking 2 weeks ago. Whew!
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Old 02-01-2013, 01:21 PM   #5
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Interesting news.

Still have not seen anything official from DCL.
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Old 02-01-2013, 01:23 PM   #6
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Originally Posted by tomandrobin View Post
Interesting news.

Still have not seen anything official from DCL.
I got it on FB this morning. No, I have not seen anything on the DCL site. It was in the form of an announcement, not a "someone said" thing.
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Old 02-01-2013, 01:22 PM   #7
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Hmm... I wonder if this applies to moving a dummy date, if its like a new booking? Probably not since its the same reservation number :-/
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Old 02-01-2013, 01:38 PM   #8
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Originally Posted by Momma2Jax View Post
Hmm... I wonder if this applies to moving a dummy date, if its like a new booking? Probably not since its the same reservation number :-/
I'm wondering the same thing. I keep my cruise reservation to myself until I really know we are going, then I have transferred it (I didn't want to have a TA have to move it several times for me).
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Old 02-01-2013, 01:45 PM   #9
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Quote:
Originally Posted by mmmears View Post
(I didn't want to have a TA have to move it several times for me).
But... that's their job?
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Old 02-01-2013, 01:50 PM   #10
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Quote:
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I keep my cruise reservation to myself until I really know we are going, then I have transferred it (I didn't want to have a TA have to move it several times for me).
I completely understand this. When the 2013 dates were released I planned to book a June cruise. That's what I would have told a TA to get us. The prices for June were shocking so I looked at March and was surprised by the glitch over the spring break cruises so snapped them up. We wouldn't be crusing this year if it hadn't been for that and I could have missed out if I didn't have control of my reservation that time. I did transfer to a TA for the 2014 dates, but still feel like I am bugging them with all the possibilities and if a cat 8 costs X book a cat 10 instead.
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Old 02-01-2013, 01:54 PM   #11
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Just confirmed with DCL that this policy change is now in affect.

If this is something you are not happy about send an email to dcl.guest.communications@disneycruise.com - they claim that they want happy guests so if they make a policy change that doesn't make you happy let them know.
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Old 02-01-2013, 05:17 PM   #12
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Originally Posted by WebmasterJohn View Post
Just confirmed with DCL that this policy change is now in affect.

If this is something you are not happy about send an email to dcl.guest.communications@disney.com - they claim that they want happy guests so if they make a policy change that doesn't make you happy let them know.
That address is no good - bounces back with user unknown...
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Old 02-01-2013, 03:39 PM   #13
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Originally Posted by Meghatron View Post
But... that's their job?
Yes, but if I'm not sure what I want, and I want to think about it and maybe change the room or the dates... I would rather not bother a TA until I'm fairly certain about what it is I want. And I am not ever close to being certain when I am booking on board.

Quote:
Originally Posted by lbgraves View Post
I completely understand this. When the 2013 dates were released I planned to book a June cruise. That's what I would have told a TA to get us. The prices for June were shocking so I looked at March and was surprised by the glitch over the spring break cruises so snapped them up. We wouldn't be crusing this year if it hadn't been for that and I could have missed out if I didn't have control of my reservation that time. I did transfer to a TA for the 2014 dates, but still feel like I am bugging them with all the possibilities and if a cat 8 costs X book a cat 10 instead.
I've had similar things. Sometimes a TA is busy and can't get to me for a few hours (or days) and if I see a room I want at the right price I want to snap it up quickly. Once I did transfer it, I had to call the TA to have her check on certain things. I use the same TA each time (it's not a matter of shopping around) but I guess Disney doesn't want to deal with this anymore.
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Old 02-01-2013, 03:21 PM   #14
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So what does this mean for people who booked the first day that prices were released for 2014 and have not yet transferred them over?
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Old 02-01-2013, 03:24 PM   #15
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So what does this mean for people who booked the first day that prices were released for 2014 and have not yet transferred them over?
It means there is no grace period if you are over 30 days. Also, Disney pays a lower commission to a travel agency on a transferred reservation than they do if booked through that agency!
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