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Old 01-22-2013, 05:11 PM   #1
meuseman
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Terrible Mickey Interaction at Animal Kingdom

I just wanted to share this experience with you all. I'll send an e-mail to guest satisfaction, but I was pretty shocked when it happened.

I have a DD(5) and a DS(2) who are both experienced Disney Fans. Both have grown up, knowing from before they could talk, how Disney character interactions work. They ask the character for an autograph, wait patiently while the character signs, the character will hand the book back to the kid, who hands it back to the parent and when the books are in parent's hands you turn and smile for picture. With the exception of those characters that cannot sign, this is always the routine. Sometime there is banter, and kisses and hugs, but without fail, it's autographs then picture.

On Friday, we went to AK for rope drop and were second in line for Mickey when Camp Minnie Mickey opened. Mickey took the books, then refused to sign them until pictures were taken. My son started crying, saying "Please sign book, please sign book" but Mickey would not sign. My kids wouldn't turn around, because they know they need to give their books back to us. At one point, Mickey put the books behind his back, causing my son to cry more.

The cast member handler kept saying "Mickey takes pictures and then signs!" but that has never been my experience.

Finally, I picked up my son, took my daughters hand, DW asked Mickey for the books which were without signatures and we got no pictures.

Has anyone else experienced something like this? The event left a very sour taste for the rest of the day.
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Old 01-22-2013, 05:15 PM   #2
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so you're mad because Mickey wanted to take pictures and then sign the books? seriously? I'm sorry but that seems really picky to me. Was the Mickey acting inappropriately?

I really don't want to sound harsh or mean and I'm sorry if I do but it just seems as though you could just tell your kids to smile first and they would listen.
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Old 01-22-2013, 05:22 PM   #3
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Quote:
Originally Posted by Golf4283
so you're mad because Mickey wanted to take pictures and then sign the books? seriously? I'm sorry but that seems really picky to me. Was the Mickey acting inappropriately?

I really don't want to sound harsh or mean and I'm sorry if I do but it just seems as though you could just tell your kids to smile first and they would listen.
I know...is this real life? Like do parents really get mad over something like this? Wow, just wow.

I really don't see what the big deal was. I highly doubt that Mickey was trying to ruin your kids' day.
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Old 01-23-2013, 08:39 AM   #4
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Originally Posted by Lynn5700 View Post
I know...is this real life? Like do parents really get mad over something like this? Wow, just wow.

I really don't see what the big deal was. I highly doubt that Mickey was trying to ruin your kids' day.
Ditto.

Yeah, I'm not really understanding the issue. Sometimes, in big corporations, things change. Like the autograph/picture policy. Big whoop. I'm sorry your little ones were confused but I don't see how this could be labeled as a "terrible" interaction.
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Old 01-23-2013, 08:49 AM   #5
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Wow. Kids cry when meeting characters ALL THE TIME. Especially 2 year olds. I imagine Mickey/handler had no idea why this particular 2 year old was crying, almost from the instant that the kid was put forth in front of Mickey.

1. Shocked this is posted here.
2. Shocked so many people have such a strong opinion.
3. Glad I don't work in customer service!
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Old 01-23-2013, 09:48 AM   #6
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Wow. Kids cry when meeting characters ALL THE TIME. Especially 2 year olds. I imagine Mickey/handler had no idea why this particular 2 year old was crying, almost from the instant that the kid was put forth in front of Mickey.

1. Shocked this is posted here.
2. Shocked so many people have such a strong opinion.
3. Glad I don't work in customer service!
I agree - I'm betting Mickey deals with a crying 2 year old every 5 minutes. I'm sure the OP heard his grown up 2 year old cry "please, Mickey, can I have your autograph first?" However, to the rest of the world, I'm sure it sounded like "wah! wah! wah!"

I've been around enough hysterical 2 year olds to state that they all sound pretty much the same - incoherent, except maybe to the parents.
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Old 01-23-2013, 08:54 AM   #7
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Hmmm......maybe his giant white Mickey hand was falling off and he had to throw it behind real quick to make sure it didn't ruin the magic? There may have been a "the show must go on" situation going on.

If that's a little too far fetched...lol....I'm thinking maybe Mickey was trying to get the little one to smile by teasing him a little. I hope this poor little kid doesn't spend his whole life getting upset over the little things in life like this, he'll be awfully stressed out! There's going to be times in life when things won't go as planned.

As much as Disney puts into ensuring our trips are as magical as possible, they can't cover every single thing for every single guest out there. I would have thought changing the order up a little bit would have been OK. This goes to prove how great Disney World is, that we expect EVERY detail to be perfect, because we're used to it.

I understand that it just plain sucks that the day had to start off this way! Hopefully the rest of the day went smoothly.
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Old 01-23-2013, 09:24 AM   #8
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Quote:
Originally Posted by MrsDuck
Ditto.

Yeah, I'm not really understanding the issue. Sometimes, in big corporations, things change. Like the autograph/picture policy. Big whoop. I'm sorry your little ones were confused but I don't see how this could be labeled as a "terrible" interaction.
Well, it was terrible for them. What is so hard to understand about that? I would get over it, personally, but they are allowed to have feelings about it.

Fireable offense? That is whacked!
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Old 01-22-2013, 06:18 PM   #9
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Originally Posted by Golf4283 View Post
so you're mad because Mickey wanted to take pictures and then sign the books? seriously? I'm sorry but that seems really picky to me. Was the Mickey acting inappropriately?

I really don't want to sound harsh or mean and I'm sorry if I do but it just seems as though you could just tell your kids to smile first and they would listen.
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Old 01-22-2013, 05:15 PM   #10
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Wow, that's terrible. Feel bad for your kids, especially your young son.

Little kids like your son are all about routine, because that's their opportunity to have some control over their life. For Mickey to not sign before pictures seriously frustrated him, I'm sure.

What happened to "go with the flow", Disney? Everything in life won't go as planned. :sad2


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Old 01-22-2013, 05:21 PM   #11
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I think if the handler told you that this Mickey will take a pic first, you could have assured your DS that it was ok. I think leaving without the autograph probably upset your kids more than waiting for it would have.
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Old 01-22-2013, 05:17 PM   #12
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Quote:
Originally Posted by meuseman
I just wanted to share this experience with you all. I'll send an e-mail to guest satisfaction, but I was pretty shocked when it happened.

I have a DD(5) and a DS(2) who are both experienced Disney Fans. Both have grown up, knowing from before they could talk, how Disney character interactions work. They ask the character for an autograph, wait patiently while the character signs, the character will hand the book back to the kid, who hands it back to the parent and when the books are in parent's hands you turn and smile for picture. With the exception of those characters that cannot sign, this is always the routine. Sometime there is banter, and kisses and hugs, but without fail, it's autographs then picture.

On Friday, we went to AK for rope drop and were second in line for Mickey when Camp Minnie Mickey opened. Mickey took the books, then refused to sign them until pictures were taken. My son started crying, saying "Please sign book, please sign book" but Mickey would not sign. My kids wouldn't turn around, because they know they need to give their books back to us. At one point, Mickey put the books behind his back, causing my son to cry more.

The cast member handler kept saying "Mickey takes pictures and then signs!" but that has never been my experience.

Finally, I picked up my son, took my daughters hand, DW asked Mickey for the books which were without signatures and we got no pictures.

Has anyone else experienced something like this? The event left a very sour taste for the rest of the day.
I agree that not usually how it's done, but I don't understand why the order is important. This would not bother my family enough to remember 5 minutes later.
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Old 01-22-2013, 05:22 PM   #13
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I think the order is important because that is how the kids are used to doing it. A 2-year old can't rationalize why Mickey is holding his book behind his back and a cast member is telling him to turn around, when no other interaction - out of probably 30 on this trip - works that way.

All Mickey had to do was sign the book, and the whole scene could have been avoided. But he refused, held the book behind his back, and kept trying to turn my son around for pictures.
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Old 01-22-2013, 05:27 PM   #14
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I know your 2 year old can't rationalize like you said but maybe you can take this opportunity to teach your kids that not everything is going to be exactly what you expect and we can try again.

My wife and I both agree that schedules for kids are important but if we don't keep an element of randomness, our kids will have a harder time adapting in situations. It's going to be tough to do but we have to try.

Also in regards to hiding the books behind his back I take it as more of a playful way of like "nuh uh uh not until you smile!"
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Old 01-22-2013, 05:27 PM   #15
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You never know what was going on with the person playing Mickey...perhaps there was an issue you were unaware of where the order needed to be changed for a person or two....Mickey can't communicate so, it sounds like the CM was trying handle a situation that you weren't aware of in the most appropriate way he/she knew how to.
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