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01-16-2013, 10:04 PM
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#1 |
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Mouseketeer
Join Date: Apr 2005
Posts: 284
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On hold 28 Minutes so far...
I have to say my patience is wearing a bit thin. I tried to call last night and hung up after 15 minutes on hold. I thought I would stick it out tonight, but maybe I should just hang onto my money instead of changing my resort from value to moderate!
I know they have high call volume, but in all the calls I've made over the years I never had trouble getting through like this. I think my cell battery is getting draining. I'm going to be so aggravated if my battery dies just as someone answers. 
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01-16-2013, 10:14 PM
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#2 | |
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Mouseketeer
Join Date: Jan 2012
Posts: 119
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Quote:
Sent from my iPad using DISBoards
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01-16-2013, 10:19 PM
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#3 | |
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Mouseketeer
Join Date: Apr 2005
Posts: 284
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Quote:
 Not that I'm bored or anything, but now I'm at 44 minutes. Still have battery but I am beginning to think really favorably about just staying at Pop. Was joking before, but am not now. |
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01-16-2013, 10:25 PM
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#4 |
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DIS Veteran
Join Date: Oct 2007
Location: Canada
Posts: 6,900
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I had made a very firm decision earlier this week that if I called to give them more money by upgrading to a package and add days, and I had to wait over 20 minutes I wasn't going to go. Period.
With the joke that this website launch has been and now the hours on hold for people to hand over their hard earned money it has become ridiculous. Somehow I got through right away. So I would advise calling first thing in the morning. However, once I got through the cast member was having problems and dealing with system errors so it ended up taking over 45 minutes anway 
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01-16-2013, 10:32 PM
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#5 |
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Mouseketeer
Join Date: Apr 2005
Posts: 284
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Glass Half Full, you still hold the record, I guess. It took 55 minutes for me to get through and 2 minutes to make the changes to the reservation. Since we have 2 rooms linked together, I couldn't do it on the website (IF the website is even working).
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01-16-2013, 10:36 PM
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#6 |
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Mouseketeer
Join Date: Jan 2012
Location: Northern Ontario
Posts: 222
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I was on hold yesterday for about 20 minutes - that's longer than I wait for most rides!
It wasn't too bad, though - the kids and I were sitting around the phone like crazy people, getting excited listening to all the parks music they were playing on hold 
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Feb 2009 - Surprise Trip - POFQ
Jan 2011 - Birthday Trip - POFQ March 2012 - POR March 2013 - POR  |
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01-16-2013, 11:24 PM
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#7 | |
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Earning My Ears
Join Date: Dec 2012
Location: Oceanside, CA
Posts: 64
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Quote:
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Past Trips to Disneyworld, and Disneyland: WDW-1: Feb 1987 (Off Property), WDW-2: Apr 1989 (Off Property), WDW-3: Mar 1990 (Off Property), WDW: May 1997 (P.O.), DLR -1: June 1998 (Off Property), C.P. Cast Memeber Sept 1999 - Jan 2000 (Vista Way): DLR #2: Aug 2000 (Off Property), WDW: Yearly Past Holder Aug 2003 - March 2009 DLR: Yearly Past Holder April 2011 - April 2012
And coming soon ... WDW-4: March 2013 (ASMu) Twitter ID: @Majik9 |
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01-16-2013, 11:46 PM
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#8 |
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DIS Veteran
Join Date: Oct 2009
Location: Birmingham,AL
Posts: 529
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Why has the call volume been so high? And what's wrong with the website? I booked a cruise a couple of weeks ago and I needed to change something, so I tried to do it online...no dice. Then I called and waited 30 min. and 15 minutes before I got to talk to somebody. It took 3 minutes.
  
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01-17-2013, 12:10 AM
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#9 |
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WDW Fanatic
Join Date: Dec 2012
Location: Ohio
Posts: 215
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I always call during the day....around 2 ish. Dont wait more than 5 minutes or so. Remember...Evening in the east is say 7pm in west...alot of folks calling.
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01-17-2013, 11:17 AM
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#10 |
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<3 my kids
Join Date: Feb 2007
Location: Right up I-4
Posts: 1,064
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I waited 25 minutes the other day, then got put on hold for them to talk to IT. They couldn't pull up my name because there was an error. Told him I had to go make dinner and would call back the next day. This was to make a resort ressie, mind you.
Next day, called back and same issue. The lady asked for my husband's name and voila, it pulled right up. As far as I know the issue with my name was never fixed. So I booked the ressie under my husband's and that was the first time it went under his name ever. Maybe mine has a bunch of bugs because it was too much info for the systems to condense and they imploded. 
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S + J = M & H
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01-17-2013, 02:50 PM
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#11 | |
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DIS Veteran
Join Date: Jan 2005
Location: Brasleton, GA
Posts: 13,593
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Quote:
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01-17-2013, 02:58 PM
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#12 |
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DIS Veteran
Join Date: Feb 2009
Location: New Hampshire
Posts: 4,836
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This is one of the main reasons (besides liking to support a small business) that I use a Travel Agent. I hate calling the Disney phone lines.
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Me
DH  DD(15) DD(12)  DSD(30)  DSSil (38)  DSD(28)  DGS(3)    Multi-Allergy & Autism Dining Reviews: February 2013 * August 2012 * February 2012 * August 2011 * August 2010 February 2013 WDW Poly: me, DH, DD14, DD12 * August 2012 WDW FW Cabin & AoA Nemo: me, DH, DD14, DD12, DD12's BFF11 * February 2012 WDW Poly CL: me, DH, DD14, DD11 August 2011 WDW YC: me, DH, DD13, DD11 * February 2011 WDW Poly CL: me, DH, DD13, DD10, DSD28, DSSil * August 2010 WDW POFQ & Poly CL: me, DH, DD12, DD10 June 2010 WDW Pop: me, DH, DD12, DD9 * December 2009 WDW POFQ: me, DH, DD11, DD9 * February 2009 WDW Pop: me, DH, DD11, DD8 August 2008 WDW SSR: me, DH, DSD25, DSD24, DD10, DD8 * September 2007 WDW Pop: me, DH, DD9, DD7 * April 2002 DLR offsite: me, DH, DSD19, DSD17, DD4, DD1.5 June 2000 DLR offsite: me(pregnant), DH, DSD17, DSD15, DD2 * January 1994 WDW offsite: me, DH, DSD11, DSD9 * January 1992 WDW offsite: me, DH, DSD9, DSD7 |
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01-17-2013, 02:59 PM
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#13 |
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Mouseketeer
Join Date: Dec 2012
Posts: 334
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i called and got through in 5 minutes. after this post i was expecting the worst but it was fast
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01-17-2013, 03:13 PM
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#14 |
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I will think of that animatronic as him
The germs would just skeeve me out! 
Join Date: Sep 2000
Location: Lehigh Valley, PA
Posts: 14,135
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I was also pleasantly surprised to get through today with a 4 minute wait (after a 45-min wait 2 weeks ago!)
Don't forget if you're an AP holder there is a different phone number you can call to make/change/modify reservations. I have no idea if the wait time is any better on that line, but it never hurts to try!
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