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Old 01-13-2013, 10:27 AM   #1
jnweinmann
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Magic Late Departure out of Galviston

Does anyone know what happened to the Magic sailing out of Galviston on the 12 of Dec. I know it was late inbound and that made the outbound late as well.
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Old 01-13-2013, 10:30 AM   #2
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Does anyone know what happened to the Magic sailing out of Galviston on the 12 of Dec. I know it was late inbound and that made the outbound late as well.
Do you mean the 12th of Jan? As in yesterday? It was extremely foggy, and the port was closed. They couldn't get into port until after noon. Many people missed flights, and had to find hotels until they could work out travel plans.

Then the fog rolled in again while she was in port, delaying departure.

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Old 01-13-2013, 10:32 AM   #3
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Delayed for fog.
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Old 01-13-2013, 10:59 AM   #4
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Do you mean the 12th of Jan? As in yesterday? It was extremely foggy, and the port was closed. They couldn't get into port until after noon. Many people missed flights, and had to find hotels until they could work out travel plans.

Then the fog rolled in again while she was in port, delaying departure.

Sorry, Yes , Jan 12,3013 was what I ment. Any word of what they did for the passengers. Our neighbors where going on their first Disney Cruise on that sailing.
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Old 01-13-2013, 12:14 PM   #5
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from reading tweets and searching online (on our drive home from galveston - we were on the ship that came back late, we were through customs, to our ca by ~4:30pm), it seemed people had been told to be on board by 9pm. this morning iíve been searching but itís difficult to tell - heard to see on the galveston webcams and conflicting info on those ship locator thingies iíve been googling. looks like it was inport early this morning t 4am, hopefully she is off by now, seems like she is somewhere in the gulf...

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Old 01-13-2013, 02:53 PM   #6
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sambycat - how were the guests treated during the delay to get into port? Normally guests are asked to take their carry-on bags to breakfast and then disembark after. Were guests allowed to stay in their rooms or were they asked to stay in public areas so that the rooms could be turned over for the arriving guests?
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Old 01-13-2013, 02:59 PM   #7
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sambycat - how were the guests treated during the delay to get into port? Normally guests are asked to take their carry-on bags to breakfast and then disembark after. Were guests allowed to stay in their rooms or were they asked to stay in public areas so that the rooms could be turned over for the arriving guests?
Someone posted from the ship yesterday. Said the shops were open, movies played all day and full access to foods. They added activities too.
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Old 01-13-2013, 03:00 PM   #8
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sambycat - how were the guests treated during the delay to get into port? Normally guests are asked to take their carry-on bags to breakfast and then disembark after. Were guests allowed to stay in their rooms or were they asked to stay in public areas so that the rooms could be turned over for the arriving guests?
According to their posts, the guests were able to stay in their rooms. There were movies shown and activities scheduled as well as full breakfast and lunch service. The ship came in sometime mid afternoon. It did help that DCL had some warning about the situation.

The guests on the next cruise were notified by e-mail and asked to delay their port arrival by 4 hours. A later contact asked them to delay by 6 hours.

If you booked air thru Disney, they took care of re-scheduling your flights home. If you booked on your own, you were on your own. People posted last night of getting airlines to waive change fees, etc. I'm sure that not all were this fortunate...another case for travel insurance! There were many cruise guests at both airports trying to get flights home.

I haven't heard from anyone on the outbound cruise.
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Old 01-14-2013, 12:58 AM   #9
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I was on this cruise and we just finally arrived home at about 1am on Monday morning! What a long and wild scramble for new flights, finding hotels, etc. Glad to be home although we had to divert to a different city to get a flight and have someone drive 1 1/2 hrs to pick us up. We will go get our car from the closer airport we intended to
Fly back to tomorrow.

I agree that DCL did a great job keeping everyone entertained and well- fed. They did make phones available if you asked, but the lines were really long and we ended up using cellular at sea to call the airlines at one point. Dreading that bill! I overheard a cast member manning the Internet desk explaining that they were required to shut it down after a certain time... Not sure why.

My only gripe is that I wished they had updated more frequently even to say "we are still waiting" as it seemed like we were constantly trying to guess what might happen and figute out air options as available seats were fast disappearing. Then suddenly disembarkment began as a bit of a free for all with just a few announcements beyond express guests first.
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Old 01-14-2013, 02:59 AM   #10
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Question Magic ....not so Magical for me!

I was on the Magic ....as we returned and got caught in the fog. I thought it was wonderful that they opened up so many activities. My 7 yr old daughter enjoyed them with some tablemates....but I was stuck in the phone line for the whole time......and really wondering when to try and rebook. Also, I had purchased travel insurance with air tickets through Priceline and was told....insurance???..oh too bad for you....it doesn't work if it's weather related...only if you are sick, etc. So, they wanted $350 to change the flights plus $60 service fee. Hey, Disney.....can you help me out here??? I appreciate the phone lines opened...but it took me 3 + hours to sort of get it solved...so, that part really "clouded" my ending of the cruise. I know Disney can't do anything about the weather, but having to rebook the flights was no fun and certainly not magical. Also, I missed out on all the fun around the ship!!!! ugh
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Old 01-14-2013, 08:31 AM   #11
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... Also, I had purchased travel insurance with air tickets through Priceline and was told....insurance???..oh too bad for you....it doesn't work if it's weather related...only if you are sick, etc. ...
Sorry to hear you had a difficult time! This is a classic example of how not all travel insurance is created equal. My first cruise I didn't know diddle about travel insurance and came out lucky that we didn't need it. Now I definitely research the plans and make sure it will cover what I might need.
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Old 01-14-2013, 12:22 PM   #12
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Sorry to hear you had a difficult time! This is a classic example of how not all travel insurance is created equal. My first cruise I didn't know diddle about travel insurance and came out lucky that we didn't need it. Now I definitely research the plans and make sure it will cover what I might need.
Absolutely!! We never go anywhere without travel insurance anymore. Mostly for things we don't think of! How expensive would it be to have to be airlifted off a cruise ship in the middle of the Caribbean?? Yikes!
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Old 01-14-2013, 12:33 PM   #13
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Absolutely!! We never go anywhere without travel insurance anymore. Mostly for things we don't think of! How expensive would it be to have to be airlifted off a cruise ship in the middle of the Caribbean?? Yikes!
Actually, an air lift in the middle of the Caribbean would be handled by the US Coast Guard at no cost to the guest--the US taxpayers pick up the cost. Now in the middle of the Atlantic or the Med, it might be different!

The Coast Guard does make some effort to recoup costs on "false alarm" calls...for instance, calling a man overboard alert as a prank. Don't ask me why people do such things.

But point made--not all insurance is created equal.
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Old 01-14-2013, 12:53 PM   #14
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I was on the Magic ....as we returned and got caught in the fog. I thought it was wonderful that they opened up so many activities. My 7 yr old daughter enjoyed them with some tablemates....but I was stuck in the phone line for the whole time......and really wondering when to try and rebook. Also, I had purchased travel insurance with air tickets through Priceline and was told....insurance???..oh too bad for you....it doesn't work if it's weather related...only if you are sick, etc. So, they wanted $350 to change the flights plus $60 service fee. Hey, Disney.....can you help me out here??? I appreciate the phone lines opened...but it took me 3 + hours to sort of get it solved...so, that part really "clouded" my ending of the cruise. I know Disney can't do anything about the weather, but having to rebook the flights was no fun and certainly not magical. Also, I missed out on all the fun around the ship!!!! ugh
That seems weird that they wouldn't cover a missed connection due to inclement weather.

When we were delayed into port due to hurricane sandy and missed our flight, the travel insurance company said we would need to file a claim under missed connection. Got a letter from Disney stating the ship came into Port (x hours late) and submitted that to them.
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Old 01-16-2013, 09:46 AM   #15
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We were also stuck on the Magic on Jan 12 trying to disembark. Yes, all the restaurants/quick service was open, and they added movies and activites, but we didn't have the relaxing extra half day some of these posters enjoyed. We needed to fly back to Philadelphia, and our original flight was quite late in the afternoon (4pm) but we still missed it seeing as we were not able to disembark until almost 4pm. We did have to wait in very long lines for one of three secured land lines to be open to call a 1-800 number for rescheduling our air. No internet connection or cell reception was difficult for us having to scramble for last minute arrangements. And although we did have trip insurance, thank goodness, we did not get enough info from crew to determine how to reschedule. We ended up having to book a hotel in Houston that night and had a 15 hour day of connecting flights and delays (w/3 small children in tow; not fun). Basically, we needed more info than we were getting from the crew. Standing in all the lines (for phone and debarkation) then calling the shuttle, hotel and airline made this vacation way more work; left us on a sour note.
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