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Old 01-05-2013, 03:47 PM   #1
Join Date: Aug 2012
Location: Columbus, Ohio
Posts: 414

No longer a Pop Century fan

I have stayed at Pop 9 times and have always enjoyed it in the past for its value. This last visit has severely tainted my view on this resort. The day we checked in it looked like there were drops of blood or something reddish/brownish in the tub. I was still in "Yay, I'm at Disney World" mode so I overlooked it and rinsed out the tub myself. 2 of the 7 nights we were there the trash was not emptied in our room. We had several maintenance issues with the tub faucet not shutting off and hearing running (steady stream, not trickling) water all night even with the bathroom door shut. You had to hold onto the handle to keep it in the warm zone because it would slip into the scalding hot zone if you didn't hold it up. The drain would not stay open, so the tub would fill up with water as you took a shower. In order to keep the tub from filling up you had to bend down and hold the drain open. So, if one hand is holding the drain open and the other hand is holding the handle so the water doesn't scald you, how does one take a shower? We ended up holding the water in the warm zone with one hand, leaving the tub fill up with water, and wash with the free hand. We called maintenance several times and still didn't have our issues resolved when we left. One day the guy told us there was nothing he could do to fix the handle, it would have to wait to be replaced. The tv kept messing up and losing the signal due to a faulty cable that was replaced twice. There was mildew on the bottom half of the tile in the bathroom. The whole way around the tub the grout around the tiles were mildewed. The top half was white, the bottom half was green.

I feel like Pop Century's rooms need a major rehab. I paid for a preferred pool view. I liked being real close to the pool since we spent a lot of time at the pool this trip, but I did not like feeling like I was staying in a roach motel. Pop Century is really starting to show its age and is no longer my favorite place to stay.

This was DH's first Disney trip. I wanted to wow him but Disney dropped the ball so many times on this trip. With Pop being the biggest disappointment we also dealt with several ride breakdowns on this trip. I still love Disney but it seemed like an excessive number of ride breakdowns. DH was not wowed in the least. He kept asking me where those "Disney details" were that I had been raving about. Lukily I convinced him this trip was my worst ever and he needs to give Disney another shot...with a nicer resort next time. One day we went to the Grand Floridian and he checked out the lobby bathroom. He came out and said, "Finally I found a clean restroom!" So he is now convinced we need to stay at a Deluxe resort next time. I'm Super Ok with that! Good bye Pop Century, thanks for being crappy. I never thought I would get to stay deluxe!

The CM's in the food court have no clue what they are doing. One person would tell us which items were considered snacks or quick service meals on the DDP. We would get to the register and the cashier would tell us they were wrong. We ran into this kind of trouble the whole week. We ended up picking a cashier, asking her what was ok to get, then get our food, wait in her line (no matter how long) so we knew we wouldn't be stuck with a cashier that would tell us something different. I never encountered so many discrepancies in what each CM considered a snack or QS credit in the past like I did on this visit.

No longer a Pop fan.
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Old 01-05-2013, 03:53 PM   #2
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Oh no! That does not sound good! I'm sorry the POP was not giving you magic. Did you ever ask the front desk to change rooms? They might have let you given the horrible circumstances you were asked to deal with

I have always stayed deluxe and have never stayed in a mod or value. Deluxes are really wonderful in all ways. They all have their own special perk. All have great pools and restaurants and always give me that Disney magic every time - never fails.

Would you ever consider staying another value, besides POP again?

I hope your ext trip turns out a lot better! Any ideas on what Deluxe you would love to try?

"It's kind of fun to do the impossible" - Walt Disney

AKV Kidani August 2012 TR: http://disboards.com/showthread.php?t=2975354

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Old 01-05-2013, 04:10 PM   #3
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Originally Posted by FantasiaMagic View Post
Oh no! That does not sound good! I'm sorry the POP was not giving you magic. Did you ever ask the front desk to change rooms? They might have let you given the horrible circumstances you were asked to deal with

I have always stayed deluxe and have never stayed in a mod or value. Deluxes are really wonderful in all ways. They all have their own special perk. All have great pools and restaurants and always give me that Disney magic every time - never fails.

Would you ever consider staying another value, besides POP again?

I hope your ext trip turns out a lot better! Any ideas on what Deluxe you would love to try?

I would consider Pop again in the future if I heard from several sources that they got their act together. I have always gone on budget trips in the past because I was using my spending money. Now that DH has started going with me and is willing to put out the money for better resorts, I'm very ok with that as well. I stayed at All Star Sports in 2001. I returned several years later and they seemed so small and dark compared to Pop Century, so I always kept going back to Pop. Now that I had a crazy bad experience with Pop and DH is willing to add more money to the budget I probably won't look back. I did talk to the desk several times about it. I kept hinting that perhaps they should just move us but they said No, they'd send maintenance again.

I would love to try Grand Floridian, but I know that's way out of our budget. I'm thinking Contemporary or Wilderness Lodge.
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Old 01-05-2013, 04:23 PM   #4
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Wow! that's really unfortunate! We LOVE POP! My family goes about once a month and we only stay there. Did you talk to the GM. We adore him. Had a problem there once with a reservation, he gave us 10 free day passes to the parks for our troubles. I was shocked, defin. didn't expect it.
ME - Mama Papa Myles (6) Harper (2) Franklin AKA Caca

My son tells people he lives at POP Century!
My daughter Says "Disney World" instead of "Hello"!
My Husband finally can't deny his love of the MOUSE!
I lost count of how many kids I have had to peel of my calf because of my Disney world tattoo!
A Month without a DW trip is way too long for this family!
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Old 01-05-2013, 04:47 PM   #5
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I've always loved Pop, but the mattresses are new and they were so hard, we asked if we could be switched to a moderate and pay the difference. The manager was so nice and arranged for us to stay at AKL free and with a free taxi ride to take us there. That was my 7th trip to Pop and most likely my last. I'm sad that I won't be staying there anymore, but the beds gave us such backaches!!
1972 Offsite, 1978 Offsite, 1980 Dutch Inn, 1989 Comfort Inn, 1990 CBR, 1993 Peabody, 1996 AllStar Sports, 1997 Dixie Landings, 2000 Holiday Inn Family Suites, 2001 Marriott World Center, 2004 Pop Century, 2005 Pop Century, 2006 Pop Century Aug & Dec, 2007 Pop Century Aug & CSR Dec., 2008 WL & POFQ Aug. & AS Sports Dec., 2009 Pop Aug., Pop Oct & CBR Dec., 2010 POR Sept & CBR Oct., 2011 CSR May & Pop & Akl
Nov., 2014 CSR Sept., 2015 AS Sports Aug.
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Old 01-05-2013, 04:52 PM   #6
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That stinks!!! We stayed at POP in 2009, but that was after a 7 year hiatus from Disney so we could start a family. We loved it! But again, we would have been happy in a cardboard box on Main Street on that trip!

Hope you have a better trip next time.
(DH) (ME) (DD10) (DD8) (DS Due 1/12/15!!)

JUL 1985 OFFSITE • JUL 1989 OFFSITE • MAR 2000 ASMO • SEP 2000 ASMU • SEP 2002 ASSP • NOV 2009 POP • FEB 2011 CBR • JUL 2012 WL CL • APR 2013 YC CL • SEP 2013 POFQ • AUG 2014 BC CL
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Old 01-05-2013, 05:35 PM   #7
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Hmm. We were just these 2 months ago.. Thought it was VERY clean and everything went well.
Maybe im way easier to please. It almost seems like we stayed at different resorts.. POP to me, was as good as ever.
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Old 01-05-2013, 05:41 PM   #8
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I agree with the food court....when we stayed there in August they were very hard to deal with....5 sandwiches later we finally got our breakfast sandwich with no cheese....We will not be back to POP.
Me- (29) and DS- (8)

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Old 01-05-2013, 06:11 PM   #9
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OP - I have to agree with you, my sister and I went to POP for one night and I was disappointed. Last time I stayed there I was nervous about a value but it was fine which is why I was fine going back. However, once my sister and I got there I was less than happy. The front desk was rude when we were checking in, at one point asking why we were checking out the next day (with a smile) and when we said we were switching over to SSR he stopped smiling and said, "we'll, isn't that nice" in a not so nice tone. My sister and I then went to our room, passing multiple people who had pulled pool chairs and put them in front of their doors as if it was their own personal balcony or patio. The cook then looked at me as if I asked him to bake a cake from scratch when I asked for the veggie burger. It just felt so cold and lacked the Disney spirit. I was always fine with POP but honestly, we were SO relieved to get to SSR.
On another note I also brought my BF to Disney last year for his first time and we had a horrible experience at the WL with checking, or room and service. He also asked where the Disney spirit was and I was so upset. So I feel your pain about that! He just said yesterday that we can go back though so I get one more shot - I guess my excitement about my stay at SSR with my sister this year convinced him to give it another shot - thank goodness
Places checked off the hotel list : Poly, Poly CL, SSR, BC, DI, AKL, OKW, GF, WL, CBR, POR, POP
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Old 01-05-2013, 07:37 PM   #10
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Sorry you had such a bad experience at Pop

5/87 Polynesian 5/90 Polynesian 12/02 Off site 8/08 French Quarter 6/09 French Quarter 8/09 All Star Sports 4/10 French Quarter 12/10 Old Key West 4/11 Old Key West 8/11 Pop Century 9/11 Pop Century 4/12 Old Key West 8/12 Old Key West 4/13 Old Key West 8/13 Old Key West 4/14 Old Key West 8/14 Old Key West 12/20/14 Christmas Magic 4/17/15 Pop Century
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Old 01-05-2013, 07:46 PM   #11
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We have stayed at Pop many times and won't again. We arrived Nov. 14 for 11 nights and only stayed 1 before moving to POFQ. It wasn't really anything specific, just didn't seem as clean and updated.
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Old 01-05-2013, 11:38 PM   #12
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And it's funny because we just stayed there from dec 25th-31st and had no problems at all.

Check in was smooth
Room was clean when we arrived
Mouse keeping was great
We had a problem with the faucet in the shower but it was fixed by the end of our first day there
The food court was awesome! I have multiple severe food allergies and chef and CMs were always great.
Front desk was also very helpful with everything and so was luggage service

We kept saying we wold go back to POP. It's amazing how different two experiences can be
All Star Sports (2007, 2008); All Star Music (2001); Caribbean Beach (1992, 1994, 1996, 1997, 1999); Coronado Springs (2004); Port Orleans French Quarter (2007); Port Orleans Riverside (2014); Wilderness Lodge (2006); Pop Century (2010, 2012); Saratoga Springs (2013); The Contemporary (2013); Grand Floridian (2014)
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Old 01-05-2013, 11:50 PM   #13
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We were there Dec 10-22 for the 6th time and while our experience was not near as bad we are feeling the same way. Last year we had some housekeeping issues as well as this year. This year we also experienced the tv issue. I think it is the dish that is going in and out and not a cable issue. Never experienced that in the past. It was very annoying. Last year we had a drain issue and maintenance was great about replacing it right then and there. Sorry you did not have the same experience. We also had a musty smell in our room this trip. The Days Inn we stayed at down and back was a better experience for much less money. Our next trip which we are not sure when that will be but not for a couple of years at least we will def be staying elsewhere.. And the new fridges they put in are junk. They barely get cold.
ME rincess: DH DS DD:

Our First Christmas at Disney World! Staying at Pop Century December 14-24th!

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Old 01-05-2013, 11:53 PM   #14
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I stayed there 2 1/2 years ago and we had tons of gross bugs in our room and bathroom. They weren't bedbugs, thank goodness. I imagine it was because we were near the lake and on the first floor. We are big fans of upper floors. I won't say we'd never stay there again but definitely upper floor if we did.
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Old 01-06-2013, 09:49 PM   #15
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Props to you for sticking around for the whole trip! Just the blood-color look alike would've scared me out of the room. Sorry to hear about your bad experience!
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