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Old 01-04-2013, 11:51 PM   #1
Kinnick23
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Need HELP... Ticket voucher has wrong travel dates

I've found myself in a bad spot and hoping someone has a magic wand. I purchased 5 day for 3 day price tickets through Expedia. I did not realize I needed to specify my travel dates for the vouchers. The site had dates filled in and never prompted me to put them in. My travel dates are Jan 13 th to the 17th. My ticket vouchers are the 18th to te 25th and says is only valid to be redeemed those dates. I phoned Expedia. What a waste!! Was told too bad I would have to purchase different tickets. $1300!!! My reservation for stay is at Disney and booked through Disney, I spoke to them and they have not said that I'm SOL but I'm feeling they may as well. I'm suppose to call again tomorrow to another area that was currently closed. Any insight or assistance would be helpful.
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Old 01-05-2013, 09:18 AM   #2
sam_gordon
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Originally Posted by Kinnick23 View Post
I've found myself in a bad spot and hoping someone has a magic wand. I purchased 5 day for 3 day price tickets through Expedia. I did not realize I needed to specify my travel dates for the vouchers. The site had dates filled in and never prompted me to put them in. My travel dates are Jan 13 th to the 17th. My ticket vouchers are the 18th to te 25th and says is only valid to be redeemed those dates. I phoned Expedia. What a waste!! Was told too bad I would have to purchase different tickets. $1300!!! My reservation for stay is at Disney and booked through Disney, I spoke to them and they have not said that I'm SOL but I'm feeling they may as well. I'm suppose to call again tomorrow to another area that was currently closed. Any insight or assistance would be helpful.
I don't see where Disney has a dog in this fight. Your issue is with Expedia. When I just went on their site, I *DID* have to put in travel dates for the 5 for three deal. I'm not sure how you didn't. Expedia also says there is no refund or exchanges.

As far as what you can do now, I'd give Expedia one more call (play CSR roulette) and see if they'll exchange the vouchers. If they won't contact your credit card company, tell them what you received isn't what you ordered (look at your receipt and make sure the dates aren't listed).
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Old 01-05-2013, 09:25 AM   #3
Cheshire Figment
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1. Definitely not Disney's Problem.

2. If this was a purchase of park tickets only (and not any sort of package) you still should be able to get the tickets at Disney even though outside of Expedia's date range.
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Old 01-05-2013, 09:48 AM   #4
Kinnick23
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Quote:
Originally Posted by Kinnick23 View Post
I've found myself in a bad spot and hoping someone has a magic wand. I purchased 5 day for 3 day price tickets through Expedia. I did not realize I needed to specify my travel dates for the vouchers. The site had dates filled in and never prompted me to put them in. My travel dates are Jan 13 th to the 17th. My ticket vouchers are the 18th to te 25th and says is only valid to be redeemed those dates. I phoned Expedia. What a waste!! Was told too bad I would have to purchase different tickets. $1300!!! My reservation for stay is at Disney and booked through Disney, I spoke to them and they have not said that I'm SOL but I'm feeling they may as well. I'm suppose to call again tomorrow to another area that was currently closed. Any insight or assistance would be helpful.
I did not select my dates the Expedia site automatically generated dates and my mistake was not noticing prior to purchasing. I phoned Expedia immediately upon purchasing. It was seriously a minute between. Expedia said they,"can't " make changes as Disney won't allow. That is why I have been trying to talk to Disney. I phoned the contact I was to call today at Disney and was told... Expedia needs to make the change. They do have the ability to do so and are just being difficult. She told me Disney doesn't even get confirmation or access to the reservation until 2 days prior to the date of the voucher which means even if I tried to fix it there, we would have no help. She suggested I phone them again. So I have Expedia directing me to Disney and vice versa. I am going to call Expedia again but I called the CC to stop payment this morning as this just occurred last night. As of current it's going to cost me $30 to stop payment and I am hoping this will help resolve it. I'm hoping this doesn't cause more problems!
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Old 01-05-2013, 10:26 AM   #5
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Quote:
Originally Posted by Kinnick23 View Post
I did not select my dates the Expedia site automatically generated dates and my mistake was not noticing prior to purchasing. I phoned Expedia immediately upon purchasing. It was seriously a minute between. Expedia said they,"can't " make changes as Disney won't allow. That is why I have been trying to talk to Disney. I phoned the contact I was to call today at Disney and was told... Expedia needs to make the change. They do have the ability to do so and are just being difficult. She told me Disney doesn't even get confirmation or access to the reservation until 2 days prior to the date of the voucher which means even if I tried to fix it there, we would have no help. She suggested I phone them again. So I have Expedia directing me to Disney and vice versa. I am going to call Expedia again but I called the CC to stop payment this morning as this just occurred last night. As of current it's going to cost me $30 to stop payment and I am hoping this will help resolve it. I'm hoping this doesn't cause more problems!
As I suggested, call Expedia again. Admit this was your fault for not noticing the dates, but the voucher dates won't work for you. Hopefully the CSR will know how to change the dates. It might not be possible though. You may have to suck up the $30 stop payment fee.
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Old 01-05-2013, 10:27 AM   #6
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Originally Posted by Cheshire Figment View Post
1. Definitely not Disney's Problem.

2. If this was a purchase of park tickets only (and not any sort of package) you still should be able to get the tickets at Disney even though outside of Expedia's date range.
Cheshire, you're the expert here. I see it as a $1300 gamble. If she brings the vouchers to Disney and tries to use them on the wrong dates, are you comfortable they'll still work?
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Old 01-05-2013, 10:43 AM   #7
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I once booked a Disney resort through Expedia. When I got to WDW, I was given the wrong room type. I had booked club level through Expdia but WDW had it in their system as a regular room. No amount of arguing or documentation that I had on me helped with Disney. My options were to pay the difference to upgrade to club level or accept the accommodations that Expedia had sent to Disney. Although the Disney CMs were very nice, including the manager I requested, there was nothing they could do.

So I paid the difference to upgrade to club level and then I dealt with Expedia after I got home.

Lesson learned on booking through a 3rd party.

OP, if Expedia won't help you, I wouldn't show up at WDW unless you are okay with paying rack rate for the nights you really want.
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Old 01-05-2013, 10:47 AM   #8
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Originally Posted by Pakey View Post
I once booked a Disney resort through Expedia. When I got to WDW, I was given the wrong room type. I had booked club level through Expdia but WDW had it in their system as a regular room. No amount of arguing or documentation that I had on me helped with Disney. My options were to pay the difference to upgrade to club level or accept the accommodations that Expedia had sent to Disney. Although the Disney CMs were very nice, including the manager I requested, there was nothing they could do.

So I paid the difference to upgrade to club level and then I dealt with Expedia after I got home.

Lesson learned on booking through a 3rd party.

OP, if Expedia won't help you, I wouldn't show up at WDW unless you are okay with paying rack rate for the nights you really want.
According to the OP, she booked the rooms through Disney, just got park tickets through Expedia.
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Old 01-06-2013, 09:02 PM   #9
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Where can you buy just park tix at Expedia? I am looking now and do not see the option.
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Old 01-06-2013, 09:16 PM   #10
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Originally Posted by quentina View Post
Where can you buy just park tix at Expedia? I am looking now and do not see the option.
Here.
http://www.expedia.com/pub/agent.dll...wtid=28/rdct=1

It looks like Expedia prefills dates and the OP did not notice and/or did not change them.
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Old 01-06-2013, 09:17 PM   #11
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I hope someone will surely help you. I guess I would think they might not IF the dates you wanted were not valid dates for this deal but I would hope someone would help you switch. You must be very careful and check and recheck everything...

I should know.

Last week I purchased 2 DVC PAPs and purchased the child's ticket instead of the adult ones. Same price but wrong tickets.

I immediately PMed Cheshire Figment for info on IF I could be helped. She replied and was so informative! Anyway, I emailed Disney and they fixed it for me and I pick up my tickets on Friday!

I wish you luck. Let's hope for good news and a wonderful update!
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Old 01-09-2013, 09:07 PM   #12
Kinnick23
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I have an update on this. I spoke again with Expedia and I'm actually not sure what made them listen but they are refunding the vouchers. They were very nice and apologized for my being told it was Disney's fault they couldn't change them due to the contract. Disney doesn't have access to the reservation until 2 days before the voucher date. I knew that already from Disney myself, but apparently it was confirmed.

He said they couldn't change the dates, as there system doesn't allow it. What he could do was back out the transaction and refund it. Which he did. He also was willing to rebook them but I couldn't rebook them until the refund was posted to the account. I thanked him for all he has done to correct the problem but wanted to show him why the error had been made. I walked him through the two links and he said he could see how it would happen. He then told me he would report it to get it changed. I checked it before my reply here and so far no change. I hope they do consider changing it but it may take more issues before they realize it's a problem. I really think it was likely refunded only because of the CSR's blaming Disney for their inability to fix the vouchers. Not sure, but that's what I got. For whatever reason it was refunded, I am most grateful that they did make it right and we will be able to go on our planned trip with out the stress of a tighter budget than anticipated.

Thank You all who were here to offer suggestions and support! This has been taken care of! Thank You Expedia for deciding to make this right!
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Old 01-10-2013, 01:49 AM   #13
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I am so pleased you got this sorted out and thanks for the update. Hope you have a great time
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Old 01-10-2013, 06:28 AM   #14
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I am glad to hear that they corrected the problem.
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Old 01-10-2013, 06:30 AM   #15
sam_gordon
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Glad that it worked out for you.

Please use this as a lesson though... read EVERYTHING.
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