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Old 01-04-2013, 11:13 AM   #1
meredith1
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Oh wow...

I've been on the phone holding for an hour and twelve minutes with Disney to add another night to our package. I've never been on the phone holding this long-lots of people must be planning 2013 trips!
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Old 01-04-2013, 11:17 AM   #2
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New special just released yesterday and the many issues with the new website are causing the phones to be crazy. Lots of reports on the DIS of 45-60 minute waits on the phone.
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Old 01-04-2013, 11:18 AM   #3
Mousemommy1
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I called first thing this morning in order to make a final payment on a ressie and was on hold for 25 minutes before I had to hang up and get the kids to school and myself to work.

I then called back while driving to work, and was on hold for another 20 minutes before being disconnected mid-way through the elevator ride to my office.

Then, once in my office, I called for a 3rd time and was on hold for about 17 minutes before I got to speak to a lovely CM named Abby who took care of my payment. She stated that because of the new promotion and their internal technical difficulties, things have been crazy!

Good luck!
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Old 01-04-2013, 11:21 AM   #4
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It's the website issues. Their call centers are getting crushed. I have to think some heads are going to roll over this. If not then they have even bigger issues.
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Old 01-04-2013, 11:36 AM   #5
meredith1
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An hour and 28 minutes now. I am at home with it on speaker. I'm going to hold just to see how long it takes now....should be interesting.
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Old 01-04-2013, 11:39 AM   #6
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I called a couple of times last night to change my reservation and add flights and never made it through. So I called this morning at 7:25 and only waited a couple of minutes before I spoke to some one.
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Old 01-04-2013, 12:10 PM   #7
My2Angels
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I have been on hold now for 156 minutes with no answer! This is ridiculous!!
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Old 01-04-2013, 12:10 PM   #8
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Insane!!! I finally gave up on the website working for me. Thankfully the BWI IPO emailed me confirmations for everything so I could print them out to bring with us. Because according to the website I don't even have these dining reservations.
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Old 01-04-2013, 12:24 PM   #9
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My phone ran out of battery at an hour 44 minutes-go figure.
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