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12-31-2012, 09:28 AM
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#1 |
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DIS Veteran
Join Date: Aug 2007
Location: Haddonfield, NJ
Posts: 2,385
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Hate this new website!!!!!
OMG I can't stand the new website.
 It looks nice but nothing loads, pages keep freezing, pages just don't load when you click on them, and I don't like how room only reservations don't show the nightly rate like they used to. Am I the only one having issues with it?
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Me
 DH  DS(12)  DD(9)  DD(5) DDog  2012 DCL Magic ; 2011 POR ; 2011 POP ; 2009 CBR ; 2007 POR ; 2006 Poly ; 1998 CSR ; 1993 Offsite-Royal Plaza ; 1986 Offsite-Hyatt Regency ; 1983 CR ; 1979 CR |
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12-31-2012, 09:39 AM
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#2 |
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DIS Veteran
Join Date: Apr 2007
Posts: 8,889
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I agree it takes some getting used to. To see the nightly room rate, you need to click on "view price per night" that appears right below the average/night for a particular room category when you pull up a resort. Clicking that will bring up a window that lists each night of your stay and shows the rate per night before taxes. It took me quite some time to figure this out.
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Country Inn & Suites LBV June 2001 - CBR July 2002 - BC December 2003 - WL CL Oct/Nov 2004 - WL September 2006 - All Star Vacation Homes March 2007 -Poly September 2007 - All Star Vacation Homes March 2008 - AKL/GF SL/WL January 2010 - AKL/GF December 2010 - GF RPC May 2011
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12-31-2012, 10:22 AM
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#3 |
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DIS Veteran
Join Date: Jan 2008
Location: Buffalo, NY
Posts: 531
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I have been having similar issues with the new website. They can't find my reservations even after I have manually re-entered them, pages don't load and simply come up blank...it's ridiculous.
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04/1979 Off site
04/2008 POR (Mansions) 01/2010 FW Campground (Cabins) 01/2011 AKL 10/2011 POFQ 1st F&W Festival! 01/2013 AKL 02/2014 TBD! PHM! |
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12-31-2012, 10:25 AM
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#4 |
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Mouseketeer
Join Date: Mar 2012
Location: Chicago Suburbs
Posts: 380
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I agree. I need to cancel a reservation, and can't. I was on hold for 45 minutes when I called, and I can't sit and wait anymore.
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12-31-2012, 10:42 AM
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#5 |
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DIS Veteran
Join Date: Feb 2003
Location: Roll Tide Country!!!!!
Posts: 2,651
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Add me to the list of Haters! Too slow!!!!!
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12-31-2012, 10:44 AM
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#6 |
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DIS Veteran
Join Date: Mar 2010
Location: Wauconda, IL
Posts: 1,532
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I checked out the new website a few days ago and had the same issues - nothing would upload. I just checked back and they have the old website up. I guess they need to fix some major issues
DH is in IT and it baffles him that they would ever change the site until all the bugs were worked out.
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DW
 DH :DS(13) DS(13) D S(11) DS(8)  |
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12-31-2012, 11:29 AM
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#7 |
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DIS Veteran
Join Date: Sep 2010
Location: East Central Boonies of Indiana
Posts: 563
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I like the look of the new website, but so far I cannot link my reservations to it at all. Very frustrating.
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 WDW Trips POP Century, March 2011 Art of Animation Little Mermaid, June 2013!!!  (me)  (DH)  (DS13) (DD10) |
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12-31-2012, 12:47 PM
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#8 |
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Disney's Ultimate Fan, and our very own Travel Channel television star!!!
Anthony's Girl Got my way 
Join Date: Jul 2001
Location: Indiana
Posts: 8,303
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It is a huge headache! I have literally spent days setting up these profiles and linking all family members and it STILL won't recognize my Be Our Guest reservation. I did manage to get all my other resort and dining reservations entered. But it has taken several attempts. Oh, and it still won't recognize my annual pass. Super annoying!!!!!
Sent from my iPad using DISBoards
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 Erika Murphy - DISney Obsessed Mom of 2 Mouseketeers  Annual Passholder & D23 MemberFollow me: www.twitter.com/Erika_Murphy also on: www.pinterest.com/erikamurphy12    Grand Floridian 2012, 2003, 2001, 1994(CL) * Polynesian 2013(CL), 2011(CL), 2008(GV), 2008(CL), 2005, 2003 * Contemporary 2008, Bay Lake Tower 2013 * Boardwalk Inn 2013(CL), 2006(CL), 1998 * Boardwalk Villas 2006, 2004 * Wilderness Cabin 1998 * Dixie Landings 1999 * All Star Music 2001 * Caribbean Beach Resort 2012, 2002 * Animal Kingdom Villas 2012, 2011 (Kidani), 2008 (Jambo CL) * Animal Kingdom Lodge 2006(CL), 2005 * Old Key West 2009, 2008, 2004, 2003, 2002 * Yacht Club 2013 (CL), 2012 (CL), 2010(CL), 2002 * Beach Club 2012(CL), 2011(CL), 2008 * Beach Club Villas 2014, 2003 * Swan 2006, 2005, 2003 * Pop Century 2012, 2009, 2008, 2007, 2006, 2005, 2004 * Wilderness Lodge 2004(CL) * Port Orleans French Quarter 2004 * Villas at Wilderness Lodge 2011, 2004 * Saratoga Springs 2007 * Royal Pacific 2009 * Portofino Bay 2010, 2001 Most recent trip report: http://disboards.com/showthread.php?t=3115813 Next WDW trip: July 2013 - Poly CL |
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12-31-2012, 05:55 PM
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#9 |
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Mouseketeer
Join Date: Dec 2012
Location: Near Toronto, Ontario
Posts: 266
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So far so good for making/cancelling ADRs from here in Canada?? I am so sorry for everyone else that is stuck with this seemingly useless website. Hopefully it gets fixed soon.
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DS 11
 * DD 9  * DS6 * DS2  * DD Born October 2012 |
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12-31-2012, 10:03 PM
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#10 |
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Mouseketeer
Join Date: Jun 2011
Location: Denmark
Posts: 264
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Me too!! I can't access my resort reservations!!
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Disneyland Resort - April 2006
Disneyland Resort - June 2008 Disneyland Resort - June/July 2010 Disneyland Resort - Christmas 2011 Walt Disney World AOA & FQ - January 2013 Crossing my fingers for a Disney Cruise and a Disneyland trip in spring 2014  |
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12-31-2012, 11:11 PM
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#11 |
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EPCOTnaut
Join Date: Jun 2012
Location: Philadelphia
Posts: 578
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I've been frustrated with the website for awhile now, even the old one. I look at large companies like Royal Caribbean who have great websites that I have used lots, had no problem with doing things like book shore excursions and so on.
I work for an ad agency, so I don't know why it surprises me that a large company would have such an awful and non-functional website. Our huge client has an awful IT dept that makes it extremely difficult to get websites live. Is there quality control or testing before the site goes live?
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12-31-2012, 11:15 PM
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#12 |
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Mouseketeer
Join Date: Jul 2012
Location: Oklahoma
Posts: 184
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I can pull up my dining reservations but not my resort reservation :/
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12-31-2012, 11:34 PM
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#13 | |
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Earning My Ears
Join Date: Jul 2012
Posts: 17
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Quote:
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01-01-2013, 07:00 AM
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#14 |
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DIS Dads Club Member #484
I hate the Steelers & Ravens like a mother loves a child!!!! 
Join Date: Jul 2008
Location: N.E. Ohio
Posts: 2,563
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Disney should be ashamed for making this site available the way it is right now. I only have one word that describes this decision and the website.
PATHETIC
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DIS Dads Club Member #484
Aug. 2008 Wilderness Lodge(concierge)Jan 2009 Yacht Club(concierge)Dec. 2009 Wilderness Lodge(concierge)Aug. 2010 Wilderness Lodge(concierge)  (accomplished: total loss 120 lbs with Weight Watchers for men & exercise) |
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01-01-2013, 10:44 PM
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#15 |
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Earning My Ears
Join Date: Oct 2012
Posts: 4
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I sent an email on 12/17 to which I got a reply on 12/18. No response from the resorts online team. I won't hold my breath but I will continue to contact them. Reply to my email is below:
"Thank you for contacting the Walt Disney World Resort. Your message has been forwarded to the Walt Disney Parks and Resorts Online team. We are sorry for the disappointments you experienced with the new My Reservations page. Please know your comments have been shared with various areas of our Online Team. This allows us to identify areas of opportunity for improvement. Thank you again for sharing your experience with us." |
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