Go Back   The DIS Discussion Forums - DISboards.com > Disney Trip Planning Forums > Disney Resorts
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read


Closed Thread
 
Thread Tools Rate Thread Display Modes
Old 12-12-2012, 10:03 AM   #1
nuge67
Mouseketeer
 
Join Date: Jan 2006
Posts: 235

What could a great smile, pleasant attitude and a love of Disney get you at check in?

Is it worth it to ask for a perferred room at that time even if you didn't pay for it. Are there any perks one could ask for or hint at, or is it not worth it?
nuge67 is offline  
Old 12-12-2012, 10:07 AM   #2
ErinsMommy
DIS Veteran
 
ErinsMommy's Avatar
 
Join Date: Apr 2011
Location: New Jersey
Posts: 1,521

I wouldn't ask for it unless you're prepared to pay for it -- as for what a great smile, pleasant attitude and love of Disney would get you...probably a smile and pleasant attitude in return.
__________________
6/95 @ All Stars; DD's 1st trip 5/11 @ POFQ; DH's Birthday Celebration 2/13 @ Contemporary TPV; My Birthday Celebration 9/14 @ Contemporary TPV
Me: Debi DH: John DD: Erin/7
ErinsMommy is offline  
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 12-12-2012, 10:43 AM   #3
eliza61

We're Americans, we're survivors
 
eliza61's Avatar
 
Join Date: Jun 2003
Location: Philadelphia PA
Posts: 18,924

Quote:
Originally Posted by ErinsMommy View Post
I wouldn't ask for it unless you're prepared to pay for it -- as for what a great smile, pleasant attitude and love of Disney would get you...probably a smile and pleasant attitude in return.

Which in todays environment is probably worth more than a room upgrade.

Op, I'm with Erinsmommy, I would not ask unless you are prepared to pay for the upgrade.

I think of perks as a reward for using some thing, not for simply checking in. For example get a disney visa and hte card has some perks attached to it.
Just my take.
__________________
"He who dies with the most toys is still dead"
eliza61 is offline  
Old 12-12-2012, 10:54 AM   #4
nuge67
Mouseketeer
 
Join Date: Jan 2006
Posts: 235

So neither a CM at the airport or at your front desk can offer you something for free, such as a preferred room, fast pass option, upgrade or park tickets, NOTHING? I just figured it was good customer service....
nuge67 is offline  
Old 12-12-2012, 11:04 AM   #5
Mousemommy1
DIS Veteran
 
Mousemommy1's Avatar
 
Join Date: Dec 2010
Location: NH
Posts: 11,200

I'm sorry, but I am so perplexed by this question....
__________________
(DH) (ME) (DD10) (DD8) (DS Due 1/12/15!!)



PAST TRIPS:
JUL 1985 OFFSITE • JUL 1989 OFFSITE • MAR 2000 ASMO • SEP 2000 ASMU • SEP 2002 ASSP • NOV 2009 POP • FEB 2011 CBR • JUL 2012 WL CL • APR 2013 YC CL • SEP 2013 POFQ • AUG 2014 BC CL
Mousemommy1 is offline  
Old 12-12-2012, 11:06 AM   #6
jennyjinx3
DIS Veteran
 
jennyjinx3's Avatar
 
Join Date: Nov 2011
Location: canada
Posts: 4,756

Quote:
Originally Posted by Mousemommy1 View Post
I'm sorry, but I am so perplexed by this question....
Me too!!
__________________
me and DH DD10, DD8, DD6 Thanks Kook!
jennyjinx3 is offline  
Old 12-12-2012, 01:09 PM   #7
Lynne M
 
Lynne M's Avatar
 
Join Date: Nov 2001
Posts: 9,153
DISboards Moderator

Quote:
Originally Posted by nuge67 View Post
So neither a CM at the airport or at your front desk can offer you something for free, such as a preferred room, fast pass option, upgrade or park tickets, NOTHING? I just figured it was good customer service....
Nope, no matter how nice you are, you won't get upgraded or free park tickets from the folks at the airport or the front desk. It just doesn't happen.

Fast passes are free to all park guests.

As for room upgrades, that occasionally does happen, but for the resort's operational reasons, not because the guest asked for it. In fact, according to front desk CMs who post here, asking for a free room upgrade is the best way to ensure you won't get one. It's not exactly unusual for guests to 'hint' that they want an upgrade, and I'm sure it gets wearing after awhile. If you ask to change to a preferred room, they'll assume you're going to pay for it.

Unlike places like Las Vegas, Disney is pretty much a 'get what you paid for' vacation destination. Oh, your kids may get a sticker or something, or you might get a signed photo of a character on your birthday, but they don't give away anything of real value, like park tickets, just because a guest is nice and smiles a lot.

Last edited by Lynne M; 12-12-2012 at 01:14 PM.
Lynne M is offline  
Old 12-12-2012, 01:53 PM   #8
NightStar
Earning My Ears
 
NightStar's Avatar
 
Join Date: Oct 2012
Posts: 65

If you want a preferred room I suggest paying for it.
__________________


May 2013- 1st ever Star Wars Weekend and DVC stay
December 2012- Engagement Celebration at Wilderness Lodge
June 2012- My parents treat their 3 kids in their late 20’s for a week in WDW!!
December 2011- Our one day visit to the Magic Kingdom
July 2010- Our First trip together to Magic Kingdom
2004- Family Trip to DisneyLand
1989-1998- Too many WDW trips to count!
NightStar is offline  
Old 12-12-2012, 02:14 PM   #9
minnie mum
Unapologetic Disney Fan(atic)
 
minnie mum's Avatar
 
Join Date: Mar 2011
Location: WAY too far north
Posts: 12,288

Quote:
Originally Posted by nuge67 View Post
So neither a CM at the airport or at your front desk can offer you something for free, such as a preferred room, fast pass option, upgrade or park tickets, NOTHING? I just figured it was good customer service....
What could a CM at the airport possibly offer you? Are you referring to DME? I don't think they have a preferred seating section on the buses, which is the only thing they are concerned with.

As for the CMs at the Resort Check In, IMO they always try to provide the best possible customer service. 99.9% of the time they will be unfailingly courteous and try their very best to provide for your needs in a timely manner. THAT is good customer service.

A preferred room is a paid room upgrade. If you want an upgrade, then be prepared to pay for it. When a free upgrade happens it is usually because of operational requirements at the resort that day, not because they liked the look of your pearly whites. (Just like the airlines- when was the last time you got a free upgrade to first class just by asking?). I have never ever heard of a resort giving away park tickets. And fast passes are free to everyone.

If the success of your vacation depends on the ability to score freebies, then perhaps Vegas would be a more desirable destination for you.

Last edited by minnie mum; 12-12-2012 at 02:26 PM.
minnie mum is offline  
Old 12-12-2012, 03:43 PM   #10
gogo
DIS Veteran
 
Join Date: Aug 2007
Posts: 555

Quote:
Originally Posted by minnie mum View Post
What could a CM at the airport possibly offer you? Are you referring to DME? I don't think they have a preferred seating section on the buses, which is the only thing they are concerned with.

As for the CMs at the Resort Check In, IMO they always try to provide the best possible customer service. 99.9% of the time they will be unfailingly courteous and try their very best to provide for your needs in a timely manner. THAT is good customer service.

A preferred room is a paid room upgrade. If you want an upgrade, then be prepared to pay for it. When a free upgrade happens it is usually because of operational requirements at the resort that day, not because they liked the look of your pearly whites. (Just like the airlines- when was the last time you got a free upgrade to first class just by asking?). I have never ever heard of a resort giving away park tickets. And fast passes are free to everyone.

If the success of your vacation depends on the ability to score freebies, then perhaps Vegas would be a more desirable destination for you.


I don't think the OP suggested that they needed freebies to enjoy their vacation. I understand the OP's question. And, in my opinion, I think its okay to ask for things such as a better room location, etc. I don't think you should expect it but what is the harm in asking?

OP, I don't think Disney is like other locations/resorts when it comes to getting upgrades as others have stated but you had a legitimate question. Not sure why some responses have to have a dig
gogo is offline  
Old 12-17-2012, 01:18 PM   #11
zales127
Mouseketeer
 
Join Date: May 2008
Posts: 245

Oh people..quit being so grumpy..it never hurts to ask..but be prepared to not get it..However, it is the most magical place on earth..so you never know
__________________
zales127 is offline  
Old 12-12-2012, 03:06 PM   #12
tiffjoy
DIS Veteran
 
Join Date: Jun 2010
Location: Bay Area, CA
Posts: 744

Quote:
Originally Posted by nuge67
So neither a CM at the airport or at your front desk can offer you something for free, such as a preferred room, fast pass option, upgrade or park tickets, NOTHING? I just figured it was good customer service....
Park tickets are expensive. I can't imagine why giving customers free or upgraded park tickets simply for checking in is your measure of good customer service? They wouldn't be in business long if they did that.
__________________
Me DH DD4 DD2

WDW Trips: First trip January 2004! 1/2005, 1/2006, 2/2006, 1/2007, 12/2010, 1/2013
DLR Trips: First trip January 2006! 9/2007, 8/2010, 9/2011, 9/2012, 4/2013, 12/2013, 8/2014

Upcoming:
WDW January 2015 for 4 days for DD2's 3rd birthday
DLR August 2015 for 5 days for DD5's 6th birthday
tiffjoy is offline  
Old 12-12-2012, 03:10 PM   #13
clanmcculloch
DIS Veteran
 
clanmcculloch's Avatar
 
Join Date: Feb 2009
Location: New Hampshire
Posts: 5,570

When did good customer service become something more than giving people exactly what they paid for in a pleasant and efficient manner as well as resolving issues in as friendly and quick way possible should an problem actually arise? That's always been my measure of good customer service.
__________________
Me DH DD(16) DD(14) DSD(32) DSSil (41) DGD (newborn) DSD(30) DGS(4)




Multi-Allergy & Autism Dining Reviews: February 2014 * DL & LA July 2013 * February 2013 * August 2012 * February 2012 * August 2011 * August 2010


February 2014 AKL: me, DH, DD15, DD13 * July 2013 DL offsite (Tropicana): me, DH, DD15, DD12, DSD30, DSSil * February 2013 WDW Poly: me, DH, DD14, DD12
August 2012 WDW FW Cabin & AoA Nemo: me, DH, DD14, DD12, DD12's BFF11 * February 2012 WDW Poly CL: me, DH, DD14, DD11 * August 2011 WDW YC: me, DH, DD13, DD11
February 2011 WDW Poly CL: me, DH, DD13, DD10, DSD28, DSSil * August 2010 WDW POFQ & Poly CL: me, DH, DD12, DD10 * June 2010 WDW Pop: me, DH, DD12, DD9
December 2009 WDW POFQ: me, DH, DD11, DD9 * February 2009 WDW Pop: me, DH, DD11, DD8 * August 2008 WDW SSR: me, DH, DSD25, DSD24, DD10, DD8
September 2007 WDW Pop: me, DH, DD9, DD7 * April 2002 DLR offsite: me, DH, DSD19, DSD17, DD4, DD1.5 * June 2000 DLR offsite: me(pregnant), DH, DSD17, DSD15, DD2
January 1994 WDW offsite: me, DH, DSD11, DSD9 * January 1992 WDW offsite: me, DH, DSD9, DSD7
clanmcculloch is offline  
Old 12-13-2012, 10:44 PM   #14
shburks
DIS Veteran
 
shburks's Avatar
 
Join Date: Jan 2009
Location: Suffolk, VA
Posts: 1,553

Quote:
Originally Posted by nuge67 View Post
So neither a CM at the airport or at your front desk can offer you something for free, such as a preferred room, fast pass option, upgrade or park tickets, NOTHING? I just figured it was good customer service....
I'm not taking a dig at you by any means, but your second question was different from your first. Of course a CM MAY offer you something special--a balloon, a room upgrade because you had to wait a long time to check in, stickers or something else. It is possible that those things could happen IF a CM offered it. But you asked initially if you could ASK for something special and folks don't get special high-dollar things by asking for them at Disney. Just not how it works.

We've had wonderful customer service at WDW and a room upgrade once at a Value resort (which I didn't even want!) but I'd never expect or even hope for tickets or anything along that price point.

Just out of curiosity, what were you thinking a CM at the airport could offer? That's not a sarcastic question--just wondering what you were asking about in regards to that.
__________________

DCL: Wonder: October 2015 * Magic: January 2014 * Fantasy: October 2013 * Dream: January 2013 * Fantasy: August 2012
WDW:All Star Sports Oct 2014 * Caribbean Beach Resort Oct 2014 * Beach Club Apr 2014 * Coronado Springs Oct 2013 * Boardwalk Sept 2013 * Animal Kingdom Lodge July 2013 * PO French Quarter (Jan 2013, Apr 2014) * Pop Century (Aug 2012, Dec 2009) * Wilderness Lodge (Sept, 2013, Oct 2011, Sept 2010), ASMo Dec 2003, off property: 1990, 1988, 1985
Disney's Vero Beach Resort: July 2013
shburks is offline  
Old 12-17-2012, 02:15 PM   #15
Deb & Bill
DVC-Trivia Contest, Apr-2006: Honorable Mention
 
Deb & Bill's Avatar
 
Join Date: Mar 2000
Location: USA
Posts: 45,003

Quote:
Originally Posted by nuge67 View Post
So neither a CM at the airport or at your front desk can offer you something for free, such as a preferred room, fast pass option, upgrade or park tickets, NOTHING? I just figured it was good customer service....
OP, I think this was the post that got people worked up.
__________________
Deb - DVC Member since '97
OKW and VWL Homes

Stop the madness. No more DVC construction.
Bring back Vacation Magic. Dump Disney Files!
Stopped drinking the Kool-aid long ago.
Deb & Bill is offline  
Closed Thread



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 02:08 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.