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Old 11-21-2012, 08:55 PM   #1
Mystery Fan
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Be Out Guest reservations are a joke.

I don't understand why it takes over an hour to sit our party of six. We took the two hours to make reservations on the first day we could make reservation and now we have to wait, come on Disney you should do better than this.
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Old 11-21-2012, 08:56 PM   #2
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You had an hour wait with a ressie???? Did you complain?? I got up at 4:30am to make my ressie for my January trip. I better not have to wait 2 hours! Maybe it's b/c it's just opened. Let me know how it turns out for ya!!
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Old 11-22-2012, 02:00 PM   #3
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Quote:
Originally Posted by weesignlanguage View Post
You had an hour wait with a ressie???? Did you complain?? I got up at 4:30am to make my ressie for my January trip. I better not have to wait 2 hours! Maybe it's b/c it's just opened. Let me know how it turns out for ya!!
I seriously doubt you'll have the same problem in a slow time like January that the OP had Thanksgiving week. I would still expect to wait, but not an hour (or really, 40 minutes past the OP's reservation time).
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Old 11-22-2012, 02:07 PM   #4
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Quote:
Originally Posted by Sweet Melissa View Post
I seriously doubt you'll have the same problem in a slow time like January that the OP had Thanksgiving week. I would still expect to wait, but not an hour (or really, 40 minutes past the OP's reservation time).
Does it really matter what week of the year it is? Booked solid is booked solid. Unless they are taking walk-ins. Which I have not yet heard.

My own thought is more about it being the first week of regular operation with ADRs.
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Old 11-21-2012, 09:12 PM   #5
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Our reservations were at 8:20, we arrived at 8:00 and checked in. We were finally seated at 9:00. What bothers me the most is that I asked another party of six who's buzzer had gone off what was their reservation time and they said 8:35, I asked the maitre'd why these people went before us and he couldn't tell me squat. I've asked to speak to a manager so I can help all those that come here after so maybe their wait will be less.
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Old 11-21-2012, 09:52 PM   #6
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Disney Advance Dining Reservations are not reservations in the "true" sense of the word with definite seating times.

I have been burned by this before. Usually at very busy times.

I am sorry you had to wait so long and hope it does not happen to you again.
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Old 11-21-2012, 09:54 PM   #7
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A manager came and visited our table and explained that Disney tries to seat people with reservations within 15 minutes. He said that because on the popularity of BOG, patron have been lingering around longer than Disney anticipated which caused seating delays, he offered us a 20% discount on our meal but since we had TIW he decided to offer us desserts instead. The service was very fast and the food was exceptionally good compared to other MK restaurants.
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Old 11-21-2012, 10:27 PM   #8
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Quote:
Originally Posted by Mystery Fan View Post
. . . come on Disney you should do better than this.
1) C'mon people, give Disney a break.
2) MANY eateries run behind solely due to the customers.
3) Almost always, you can count on CP, Tusker, Coral Reef, etc.
4) Why would you expect BoG to be any different.
. . . people are taking longer to take in the views
. . . people are taking longer to enjoy the new food choices
. . . people are taking longer just to rest during the day
5) Disney does not rush people once they are seated and ordered.
6) So, for quite some time, figure on tardy seating - my guess 45-60 minutes.
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Old 11-21-2012, 10:40 PM   #9
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Originally Posted by TheRustyScupper View Post
1) C'mon people, give Disney a break.
2) MANY eateries run behind solely due to the customers.
3) Almost always, you can count on CP, Tusker, Coral Reef, etc.
4) Why would you expect BoG to be any different.
. . . people are taking longer to take in the views
. . . people are taking longer to enjoy the new food choices
. . . people are taking longer just to rest during the day
5) Disney does not rush people once they are seated and ordered.
6) So, for quite some time, figure on tardy seating - my guess 45-60 minutes.
No these disney resturants have been doing this long enough, even when times were very busy, no need to make up reasons why for them, there should be no reason not to seat the group sooner, the resturant took the res and knew they were coming in, they should have been seated in a timely manner. This happens way too much when it should not, given what They charge for a meal. They need to get their act together.
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Old 11-21-2012, 11:56 PM   #10
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Originally Posted by ls3015 View Post
No these disney resturants have been doing this long enough, even when times were very busy, no need to make up reasons why for them, there should be no reason not to seat the group sooner, the resturant took the res and knew they were coming in, they should have been seated in a timely manner. This happens way too much when it should not, given what They charge for a meal. They need to get their act together.
The restaurant has just opened. The first few months are the worst time to make ADRs at any restaurant because a newly opened restaurant has zero history on which to base everything including how rapidly tables turnover. Turnover is based on how long people choose to take eating nit just sevice time. if people choose to linger over dessert and coffee to enjoy the ambuance the longer it takes to turn over tables.

If tables turn over more slowly than was anticipated then ADRs will backup. The longer they are open the more accurate their understanding of these thing will get and they will adjust and improve the ADR process. No two restaurants are exactly the same on this and it does take some time to perfect it. That's why I rarely rush for ADRs at new restaurants. It's the tone you are most likely to run into problems.
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Old 11-22-2012, 11:20 AM   #11
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Originally Posted by Polydweller View Post
The restaurant has just opened. The first few months are the worst time to make ADRs at any restaurant because a newly opened restaurant has zero history on which to base everything including how rapidly tables turnover. Turnover is based on how long people choose to take eating nit just sevice time. if people choose to linger over dessert and coffee to enjoy the ambuance the longer it takes to turn over tables.

If tables turn over more slowly than was anticipated then ADRs will backup. The longer they are open the more accurate their understanding of these thing will get and they will adjust and improve the ADR process. No two restaurants are exactly the same on this and it does take some time to perfect it. That's why I rarely rush for ADRs at new restaurants. It's the tone you are most likely to run into problems.
Disney has been in the resturant seating business for a long time, no need to make excusses for them.
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Old 11-22-2012, 12:08 AM   #12
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Quote:
Originally Posted by Mystery Fan View Post
Our reservations were at 8:20, we arrived at 8:00 and checked in. We were finally seated at 9:00. What bothers me the most is that I asked another party of six who's buzzer had gone off what was their reservation time and they said 8:35, I asked the maitre'd why these people went before us and he couldn't tell me squat. I've asked to speak to a manager so I can help all those that come here after so maybe their wait will be less.
Quote:
Originally Posted by TheRustyScupper View Post
1) C'mon people, give Disney a break.
2) MANY eateries run behind solely due to the customers.
3) Almost always, you can count on CP, Tusker, Coral Reef, etc.
4) Why would you expect BoG to be any different.
. . . people are taking longer to take in the views
. . . people are taking longer to enjoy the new food choices
. . . people are taking longer just to rest during the day
5) Disney does not rush people once they are seated and ordered.
6) So, for quite some time, figure on tardy seating - my guess 45-60 minutes.
Rusty, I usually follow much of what you say as gospel on here, but seriously I think you are off a tad on this one. The PP stated that another group with the same number in the party with a later ADR was seated first, that's a bit irritating, even to the best of us. There has to be some type of protocol that they follow in seating guests, it should be first come first served, based on ADR time. There should be no explanation that is acceptable for someone with a later ADR getting seated first, it shouldn't matter who checked in first. Sorry, but Disney needs to get this right. We have an ADR for BOG on Dec. 17th, I'm hoping we enjoy it. We are really looking forward to it.
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Old 11-22-2012, 02:48 AM   #13
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Quote:
Originally Posted by mom2taylorandemily View Post
. . . The PP stated that another group with the same number in the party with a later ADR was seated first, that's a bit irritating, even to the best of us. There has to be some type of protocol that they follow in seating guests, it should be first come first served, based on ADR time . . .

1) The buzzer goes of when the guest is ready to be seated.
2) Contrary to popular believe, it is not based upon ADR time.
3) In most cases, it is based upon when you checked in at the podium.
4) My guess, and only a guess, is the other party checked in prior to OP.

NOTE: This may or may not be right in some people's minds, but when
Guest-B checks in early, the person at the podium does not know if the
Guest-A with a later ADR will check in or not. So, Guest-B is placed into
the queue before Guest-A. I have personally checked in early at some
Signature eateries, then went into the bar for an aperitif, and my buzzer
went off before the folks next to us with earlier ADR's had their buzzer
sound off.
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Old 11-22-2012, 11:31 AM   #14
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I don't think it should be expected that BOG would have a flawed seating system because it's new. As the PP mentioned, Disney knows what they're doing when it comes to reservations. But every restaurant runs into problems.
FWIW, we checked in at BOG on Monday 15 minutes before our ADR and were seated within moments. We had a great meal, smooth experience, and were out in just about an hour. In comparison, our meal a month prior at Narcoossee's had us waiting 40 minutes past our ADR for a party of two. That place is certainly not new.
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Old 11-22-2012, 12:14 PM   #15
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Quote:
Originally Posted by BlovesC View Post
I don't think it should be expected that BOG would have a flawed seating system because it's new. As the PP mentioned, Disney knows what they're doing when it comes to reservations. But every restaurant runs into problems.
It shouldn't be expected that they have a flawed seating system, but it is understandable. Especially so one that has much for guests to look at and soak in.

If Disney cut way back on seatings you would see people complaining that so few could get ADRs.
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