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Old 11-08-2012, 11:32 PM   #1
Jimbeaux28
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Magical express luggage delivery

I know people complain about people who bring their luggage to the motor coach, not using the luggage delivery but we landed at 6:40PM and still have no luggage at 11:30PM and bell services is saying it will be another 45 minutes.
Anyone else having issues like this with the luggage delivery?
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Old 11-08-2012, 11:38 PM   #2
magicaldisney
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I'm sorry that you haven't received your luggage yet. We have always received ours within the three hour window. Hoping you get it real soon.
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Old 11-08-2012, 11:40 PM   #3
Sue M
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I've not heard people complain about those who choose to bring their luggage on DME
I don't usually use DME on arrival as i fly into Ft Lauderdale first to visit family, but the few times I've flown into MCO first, I've always had prompt luggage delivery. And coming in from the west coast, we always arrive late afternoon, or early evening.
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Old 11-09-2012, 12:25 AM   #4
purple figment
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Luggage delivery is about 3 - 4 hours after you check in at your resort so assuming you checked in around 8-8:30, then 12:15 isn't too far outside the delivery window.
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Old 11-09-2012, 01:10 AM   #5
Jimbeaux28
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Quote:
Originally Posted by purple figment
Luggage delivery is about 3 - 4 hours after you check in at your resort so assuming you checked in around 8-8:30, then 12:15 isn't too far outside the delivery window.
Got the luggage at the 5 hour window. This is the longest it has ever taken. Hopefully this an outlier. I just wanted to see if others had experienced this.
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Old 11-09-2012, 01:14 AM   #6
lilpooh108
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Originally Posted by Jimbeaux28 View Post
Got the luggage at the 5 hour window. This is the longest it has ever taken. Hopefully this an outlier. I just wanted to see if others had experienced this.
Wow that sucks.
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Old 11-09-2012, 05:27 AM   #7
mamamary
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I don't really ever remember reading about complaints against those people that bring their luggage on DME. We actually did this on our last trip. I'm so glad we did because when we checked in at 10:30 am our room was ready so we were able to unpack and get our room set up right away.
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Old 11-09-2012, 07:46 AM   #8
Jimbeaux28
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Originally Posted by mamamary
I don't really ever remember reading about complaints against those people that bring their luggage on DME. We actually did this on our last trip. I'm so glad we did because when we checked in at 10:30 am our room was ready so we were able to unpack and get our room set up right away.
I have read some posts where people mentioning it slowing the process down. Maybe on one of the stickies.

On evening arrivals from now on we will be claiming our bags. Word to the wise.
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Old 11-09-2012, 09:47 AM   #9
crazy4wdw
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I never had any luggage issues with DME until my recent stay at POR about three weeks ago. My luggage was not delivered until about 5 hours after my flight arrival time. My flight arrived around 11:00 am and it was almost 4:00 PM before it was delivered.
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Old 11-09-2012, 10:01 AM   #10
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When figuring delivery time, remember it's your resort checkin time that starts the ticking clock, not your flight arrival time.
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Old 11-09-2012, 10:06 AM   #11
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The only time we have had to wait longer than the 3 hours to be delivered is when Southwest Airlines allowed our luggage to get off in Nashville instead of going all the way to Orlando...

We got our luggage 2 days later. Other than that we've never had problems.
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Old 11-09-2012, 10:11 AM   #12
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We have only had problems when ME did not pick up my sisters bag. She got the resort at noon (a friend and I had already checked in earlier, left key for sister at front desk), met us at MK, we got back to the room at 8:30 PM.

She went to the front desk and the manager started helping her to find her luggage. Around midnight she told the manager when the bag got there, that she would get it in the morning. The manager did open the gift shop and let her get a nightshirt to sleep in ( she offered to pay for it but her refused). He also gave her toothbrush and toothpaste.

1AM and a knock at the door. Her luggage was being delivered!
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Old 11-09-2012, 10:16 AM   #13
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Originally Posted by Mousemommy1 View Post
The only time we have had to wait longer than the 3 hours to be delivered is when Southwest Airlines allowed our luggage to get off in Nashville instead of going all the way to Orlando...

We got our luggage 2 days later. Other than that we've never had problems.
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We have only had problems when ME did not pick up my sisters bag. She got the resort at noon (a friend and I had already checked in earlier, left key for sister at front desk), met us at MK, we got back to the room at 8:30 PM.

She went to the front desk and the manager started helping her to find her luggage. Around midnight she told the manager when the bag got there, that she would get it in the morning. The manager did open the gift shop and let her get a nightshirt to sleep in ( she offered to pay for it but her refused). He also gave her toothbrush and toothpaste.

1AM and a knock at the door. Her luggage was being delivered!
This makes me add...the manager at CBR was awesome, and without us asking, he took us down to the gift shop and allowed us to pick stuff to wear as well as some toiletries and then put a credit on our account in case we needed to get other stuff too. I think he felt bad when I burst into tears about not having our luggage and SW being less than responsive.

Anyway, that just goes to show the amazing customer service at Disney. It wasn't even their fault and they did more than SW to correct the problem and without us even asking.
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Old 11-09-2012, 12:43 PM   #14
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Quote:
Originally Posted by crazy4wdw
I never had any luggage issues with DME until my recent stay at POR about three weeks ago. My luggage was not delivered until about 5 hours after my flight arrival time. My flight arrived around 11:00 am and it was almost 4:00 PM before it was delivered.
We arrived last week on Oct 31. Our flight got in at 930. We didn't get our bags at the WL until 345. That's the longest we have ever waited. Thankfully we brought suits and shorts in our carry ons. Problem was that we packed our girls costumes in our luggage. Thankfully they got them for the party
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Old 11-09-2012, 01:51 PM   #15
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We arrived last week on Oct 31. Our flight got in at 930. We didn't get our bags at the WL until 345. That's the longest we have ever waited. Thankfully we brought suits and shorts in our carry ons. Problem was that we packed our girls costumes in our luggage. Thankfully they got them for the party
Again, the time your flight arrived does not matter one bit! The delivery clock starts ticking when you check in at your resort. So I'm guessing you checked in around 11ish? Depending on time of year the deliver window is 3-4 hours. So your bags were a little late, but not by much.

It is always a good idea to pack whatever you will need for 24 hours into your carry-on. That means a change of clothes, meds, and maybe swim wear and pajamas. That way if your luggage is misdirected you are not stuck in your room waiting for your bags. Or stuck having to buy a whole new wardrobe.
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