Go Back   The DIS Discussion Forums - DISboards.com > Disney Trip Planning Forums > Disney Resorts
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read


Reply
 
Thread Tools Rate Thread Display Modes
Old 11-06-2012, 05:25 AM   #1
bankgirl05
DIS Veteran
 
bankgirl05's Avatar
 
Join Date: Dec 2008
Location: southern NJ
Posts: 956

Would this bother you?

We are here now, actually have been here for 5 days, and I have had to call housekeeping 3 times about our room, mainly the bathroom area not being cleaned properly.

When we checked in there was some dirt/dust loose toilet tissue and a bottle cap on the floor behind the toilet.A coffee spill in the grout under the sink, and various white paint drips on the floor in the bathroom/vanity area. Dirt dust and hair, not belonging to us in the corners etc.

I called mentioned all of the above thing, and asked for extra towels.
I got the extra towels.

Day 2 I called again, and also mentioned theice makers (all 3) in our building weren't working, plus our ice bucket had water in it left over from the previous guest! ( we dumped and cleaned that because we wanted to use it, but had to trek all the way down to the next building for ice.)

Day 3 we headed to the park, when we got back, there was still all of the above, plus a toothpaste blob on the counter (darn kids) and smear on the inside rim of the sink. They said they would send someone down while we were at the pool.

When we got back, the bottle cap was gone, along with the toothpaste blob, but not the smear.


This is diheartening to me when we return to our room, weary and tired. I want to see things clean, not want to clean them myself!!!!

Also, my kids have been super disappointed because there have been no towel animals!!! not one! not even the towel Mickey head that is usually on the bed when we check in. I know these aren't a neccessity, but they always added to the magic. We got spoiled last year with a different one each day.

I want to say, I have been tipping our house keeper 4-6 dollars each day, but I am seriously considering putting anend to that.

Should I bother to go to the front desk to complain?

We check out Saturday.
WWYD?
bankgirl05 is offline   Reply With Quote
Old 11-06-2012, 06:01 AM   #2
Kimberle
WL Vet
 
Kimberle's Avatar
 
Join Date: Jul 2003
Posts: 10,742

Yes, it would bother me. I've read lots of reports lately about the decline in housekeeping. At all levels of resorts.

If my requests to housekeeping weren't being met, I would walk down to the front desk and ask for the General Manager. I'd probably take pictures, too, and email them to WDW when I returned home. (I'd state that I am not looking for a discount, or "freebie", but was displeased about the cleanliness of my room.)
__________________
Aug 01 CR, N Wing Sept 02 Country Inn & Suites, Calypso Cay Sept 03 WL, Crtyd view
Sept 04 CR 14th fl Concierge Aug 06 Royal Pacific, Club Level Aug 07 AKL, Club Level Aug 08, POR Aug 09 Beach Club Dec 10, Xmas in Tahiti Aug 11, WL Aug 12, Hawaii Apr 13, BC July 14, HRH, CR-MK Club Level
Kimberle is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 11-06-2012, 06:35 AM   #3
bigbabyblues
DIS Veteran
 
bigbabyblues's Avatar
 
Join Date: Mar 2004
Posts: 9,734

All of it would bother me except the towel animals. They are cute and added magic, but some of the housekeepers make them and some don't. We've gone eight times and only had one trip that we got more than one. I certainly agree with expecting the room to be clean when you get back and not having to do it yourself!
bigbabyblues is offline   Reply With Quote
Old 11-06-2012, 06:38 AM   #4
dreamcruiser
Mouseketeer
 
Join Date: Feb 2012
Posts: 297

It would bother me, and I would probably go down to the front desk. Always better to take care of a problem before you get home!
dreamcruiser is offline   Reply With Quote
Old 11-06-2012, 06:47 AM   #5
North of Mouse
DIS Veteran
 
North of Mouse's Avatar
 
Join Date: Mar 2011
Posts: 5,166

davidmaine, I would stop the tips (not double them) and why is reporting a dirty room *stirring* up trouble?

Wrong thread - this was on the Family thread - my bad!

Last edited by North of Mouse; 11-06-2012 at 06:57 AM.
North of Mouse is offline   Reply With Quote
Old 11-06-2012, 07:14 AM   #6
HappyHaunts999
Mouseketeer
 
Join Date: Sep 2012
Location: New York
Posts: 127

Yes, ask to speak to the manager. Part of the price you pay for a room includes housekeeping. If they are not doing the job then someone needs to make them. I would not leave a tip.
HappyHaunts999 is offline   Reply With Quote
Old 11-06-2012, 09:25 AM   #7
rock_doctor
DIS Veteran
 
Join Date: Apr 2009
Posts: 1,902

Quote:
I want to say, I have been tipping our house keeper 4-6 dollars each day, but I am seriously considering putting anend to that.
Should I bother to go to the front desk
I would ask for the housekeeping manager to come by the room for a quick talk. And yes stop tipping them and point out that you have been leaving a tip each night.
rock_doctor is offline   Reply With Quote
Old 11-06-2012, 09:48 AM   #8
pamkat1820
Mouseketeer
 
pamkat1820's Avatar
 
Join Date: May 2011
Location: New Haven CT
Posts: 404

I don't see any issue at all see a post from someone on a trip asking for advise as to what to do if you where in their shoes. I have never had an issue like that with mouse keeping and wouldn't know if I should let the front desk know or if there is some place else I should call. I seen on a resort thread someone post you should go see **** and **** desk if they are working they will get to the bottom of your issue. And too u want to know if u are overreacting to the situation.

My opinion: that if the management of housekeep does not know then they can't train the staff correctly. Everyone has a bad day but if it happens for more than one day I would totally make a call. First i would leave housekeep a note if you would mind, I noticed ....... Thanks so much for you time (with a tip) if that did not work I would make the call to house keeping supervisor or manger
__________________


Me, DH, DD7, DS3

AKL May 2009, POR RR 2012, YC CL August 2013
pamkat1820 is offline   Reply With Quote
Old 11-06-2012, 12:48 PM   #9
FantasiaMagic
DIS Veteran
 
FantasiaMagic's Avatar
 
Join Date: Jun 2012
Posts: 792

Yes, that would bother me! i would go to the front desk and complain to the manager. That is not right that your room is so dirty and no one does anything about it.

I wish you good luck.
__________________
"It's kind of fun to do the impossible" - Walt Disney
FantasiaMagic is offline   Reply With Quote
Old 11-06-2012, 01:05 PM   #10
SharonZ
DIS Veteran
 
SharonZ's Avatar
 
Join Date: Jan 2002
Location: Pittsburgh, PA
Posts: 642

Personally, skip the towel animals and give me a clean room. I never understood the attachment that people form over the cotton critters. I'll put this in the same category as asking for an upgrade - if you get them, consider it magic - don't expect them, and you won't be disappointed!
SharonZ is offline   Reply With Quote
Old 11-06-2012, 01:10 PM   #11
Deb & Bill
DVC-Trivia Contest, Apr-2006: Honorable Mention
 
Deb & Bill's Avatar
 
Join Date: Mar 2000
Location: USA
Posts: 44,413

My thoughts? Take a deep breath, breathe in and out a few times and let it roll off your back. It's not like you have broken glass on the bathroom floor or you have dirty sheets. It's a bottle cap that wasn't seen by the housekeeper, a square of toilet paper, tiny hair and dirt in the corners. I hvae no idea where you are staying so I'm not sure what the housekeeper is required to do. I have no idea how messy your family is and if that causes more work for the housekeeper or if you are neat and clean with everything in its place.

Enjoy your vacation and ignore the small stuff.
__________________
Deb - DVC Member since '97
OKW and VWL Homes

Stop the madness. No more DVC construction.
Bring back Vacation Magic. Dump Disney Files!
Stopped drinking the Kool-aid long ago.
Deb & Bill is offline   Reply With Quote
Old 11-06-2012, 04:03 PM   #12
ehaley
MICKEY Fan for life
 
ehaley's Avatar
 
Join Date: Aug 2005
Location: Dallas TX
Posts: 124

On rare occasion w/less than average cleaning of floors, I've just pushed around a dirty towel into corners, etc.. in the morning and left it in the middle of bathroom floor for them to take away. Worst experience was the dried blood streaks on sheets and pillowcases of both beds..we did call front desk and they did send someone down who changed both beds and gave us new bedspreads also. Also, once we came back one night from late night at the parks to find our ground floor, end room (right next to the parking lot) with the door propped open by the little metal part of that flip lock inside the door. Not happy about that and mgr was not helpful about it either, "housekeeping must have forgotten"...gee ya think.
__________________
1998 - October - All Star Music
2000 - Thanksgiving Week - All Star Music
2001 - Christmas - All Star Music
2004 - 4th of July - All Star Music
2006 - January - All Start Sports
2006 - December CBR
2008 - March - POR
2008 - November - CBR
2013 - October - CBR
ehaley is offline   Reply With Quote
Old 11-06-2012, 04:06 PM   #13
eliza61

We're Americans, we're survivors
 
eliza61's Avatar
 
Join Date: Jun 2003
Location: Southern New Jersey
Posts: 18,054

Yep I would totally be complaining. I simply hate dirty rooms. I pay way too much money to get lousy service.

not sure I understand the reprisals issue though. You are a paying customer, you have the right to get what you pay for.
__________________
"I learned that courage was not the absence of fear, but the triumph over it. The brave man is not he who does not feel afraid, but he who conquers that fear."~ Nelson Mandela

Last edited by eliza61; 11-06-2012 at 04:11 PM.
eliza61 is offline   Reply With Quote
Old 11-06-2012, 04:41 PM   #14
princessallegra
They call me Mrs. Disney
 
princessallegra's Avatar
 
Join Date: Sep 2007
Location: Long Island, NY
Posts: 2,327

Quote:
Originally Posted by bankgirl05
We are here now, actually have been here for 5 days, and I have had to call housekeeping 3 times about our room, mainly the bathroom area not being cleaned properly.

When we checked in there was some dirt/dust loose toilet tissue and a bottle cap on the floor behind the toilet.A coffee spill in the grout under the sink, and various white paint drips on the floor in the bathroom/vanity area. Dirt dust and hair, not belonging to us in the corners etc.

I called mentioned all of the above thing, and asked for extra towels.
I got the extra towels.

Day 2 I called again, and also mentioned theice makers (all 3) in our building weren't working, plus our ice bucket had water in it left over from the previous guest! ( we dumped and cleaned that because we wanted to use it, but had to trek all the way down to the next building for ice.)

Day 3 we headed to the park, when we got back, there was still all of the above, plus a toothpaste blob on the counter (darn kids) and smear on the inside rim of the sink. They said they would send someone down while we were at the pool.

When we got back, the bottle cap was gone, along with the toothpaste blob, but not the smear.

This is diheartening to me when we return to our room, weary and tired. I want to see things clean, not want to clean them myself!!!!

Also, my kids have been super disappointed because there have been no towel animals!!! not one! not even the towel Mickey head that is usually on the bed when we check in. I know these aren't a neccessity, but they always added to the magic. We got spoiled last year with a different one each day.

I want to say, I have been tipping our house keeper 4-6 dollars each day, but I am seriously considering putting anend to that.

Should I bother to go to the front desk to complain?

We check out Saturday.
WWYD?
So sorry. Yes it would really bother me. First of all stop tipping. You aren't even receiving basic housekeeping, so stop tipping. If you don't want to go to the front desk, pick up the phone and dial the housekeeping button. Nicely and firmly say "hello, I'd like to speak to the manager on duty" if they ask why say "I'd like to speak with the manager about my room please". Tell the manager "We checked in to a half cleaned room that was never fully cleaned even after I called. This is not acceptable. I am now taking time from my vacation to handle this. I am simply asking for the room to be cleaned. That is basic housekeeping service. I would like the room cleaned and signed off by a manager tomorrow please, by ________am/pm".

I have never ever had a problem like that at a WdW resort. Whatever small problems we have we have been able to have resolved almost immediately by calling the housekeeping button and speaking with the manager. They are always very helpful, but i am also very cheerful and polite and understanding, (this may be from 15 years in customer service ;-) so that really helps. I would also personally go to the front desk manager if you feel you haven't been properly accommodated, and politely explain how inconvenient and unexpected this is on your vacation. Good luck OP, I trust you will get this straightened out.
__________________

ASMU '95WL '05POP/POFQ '06ASMU '07POLY CL '09WL CL June '10ASMu Suite Nov '10CSR June '11POR Princess 1/2 '12ASp/CSR/AKL '12 ToT 10 Miler CSR '13
princessallegra is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 04:47 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.