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Old 10-15-2012, 12:53 PM   #1
connorlevismom


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at what point is it false advertising? UPDATE: Owner threatening to sue me.

We are staying in a home in Windsor hills and it was a home we picked based on space and ammenities. When we arrived we noticed three things. In the pictures there was a grill and when we got here there was no grill. It advertised a PS3 and there was not one to be found. It said there was an XBOX 360 and there was-but no games. I contacted the owner about it and she said that the grill was gross so they removed it. The xbox had games but someone stole them and they decided not to replace them. She did not mention the PS3 but I assume the same thing happened to it and they did not buy a new one.

I kind of feel like this is false advertising sine we wanted this place especially because of the two gaming systems. What do you think and would you ask for money back?

Last edited by connorlevismom; 10-24-2012 at 01:22 PM.
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Old 10-15-2012, 01:48 PM   #2
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Yes, I would ask a refund. If they don't want to pay to replace the things they advertise they need to quit advertising!
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Old 10-15-2012, 01:51 PM   #3
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We have rented at Windsor Hills and Indian Creek many times and if that happened to us I would complain and ask for a partial refund.
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Old 10-15-2012, 02:37 PM   #4
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It really has been a hummed. We wanted the two gaming systems because our 8 year old son and my nephew who is 16 would want to play it. We also bought meat to grill but there is no grill!

How much of a refund would you ask for? The week is costing us $1600.
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Old 10-15-2012, 02:40 PM   #5
connorlevismom


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Quote:
Originally Posted by connorlevismom View Post
It really has been a hummed. We wanted the two gaming systems because our 8 year old son and my nephew who is 16 would want to play it. We also bought meat to grill but there is no grill!

How much of a refund would you ask for? The week is costing us $1600.
I meant it has been a bummer. Dang auto-correct!
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Old 10-15-2012, 03:30 PM   #6
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Yes, I would ask for some money back. They advertised the unit with certain amenities which are not there or not usable.
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Old 10-16-2012, 04:42 PM   #7
softballmom3
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I, too, would ask for some type of partial refund. I would explain how you were mislead and com right out and ask. I believe if they were going to offer it voluntarily they would have done so when you questioned the advertised items being gone.....
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Old 10-16-2012, 10:16 PM   #8
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agree - they need to change what they are advertising - and give you some money back.

sorry this happened to you
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Old 10-16-2012, 10:54 PM   #9
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OP, did you ask? I would ask for a minimum of 10%.
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Old 10-17-2012, 06:14 AM   #10
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Did you mention to the owner that you had specifically booked their home because of these items? If so and they knew they were not there before your arrival then yes ask for a partial refund.

It can be difficult for an owner to sometimes keep up with things that go missing in their homes -their cleaners may not be the same ones every time and may not know what should or shouldn't be there so they won't report items missing which means the owner can't replace them .
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Old 11-08-2012, 08:15 PM   #11
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Funny how Kathryn19007 never posted on this forum before, is the exact guest who stayed in the rental immediately upon OP departing and the rental was amazing.

I find it funny how she mentions a damaged microwave, is she trying to say not only did OP break it but she rigged it back up so you couldn't notice the glass was no longer in the door!

I writes reviews on TA whether good or bad. I think that nice middle of the road reviews mean more when i travel than bad or great reviews.

Whoever Kathryn190007 is obviously has too much time on her hands if she is stalking OP to see where she is posting reviews at.
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Old 12-15-2012, 07:08 AM   #12
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There are no words. Just read this entire post thread but Kathryn's post takes the cake.

So sorry the OP has had so many problems.

Quote:
Originally Posted by thumbalyna View Post
Funny how Kathryn19007 never posted on this forum before, is the exact guest who stayed in the rental immediately upon OP departing and the rental was amazing.

I find it funny how she mentions a damaged microwave, is she trying to say not only did OP break it but she rigged it back up so you couldn't notice the glass was no longer in the door!

I writes reviews on TA whether good or bad. I think that nice middle of the road reviews mean more when i travel than bad or great reviews.

Whoever Kathryn190007 is obviously has too much time on her hands if she is stalking OP to see where she is posting reviews at.
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Old 01-22-2013, 01:55 PM   #13
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I just read this whole thing and all I can say is - wow. I cannot believe the arrogance and rudenss of this owner.
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Old 01-22-2013, 02:13 PM   #14
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Old 01-27-2013, 10:56 PM   #15
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Hopefully the owner has not had more contact with you. If she does, you need to report her to the authorities as she seems unstable to me.

Good luck with your next vacation rental.
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