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Old 10-09-2012, 04:48 PM   #1
BeckyE
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Travel Agents?

Hi all,
We're new to the cruise board but hoping to take advantage of the 'Kids Sail Free' deal out of Galveston. I've checked with Costco Travel and Dreams Unlimited. Are there benefits outside of the onboard credits I should be thinking about? So far, both are very close in price and both are quite nice to work with.

Any suggestions are greatly appreciated.

Best,
Becky
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Old 10-09-2012, 04:53 PM   #2
Bear3412
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One you have to email, the other you can call. Some reported Costco had a change fee to move date/people. Not sure about DU.
If sailing out of PC, the longer cruises get a gift basket.
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Old 10-09-2012, 06:45 PM   #3
BeckyE
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Thank you!
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Old 10-09-2012, 07:01 PM   #4
kcashner
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All travel agents are required by DCL to charge the same price for the same booking...so when you say they are "close," they should be identical. If not, you need to look at why the difference--did one include insurance or transfers that the other did not?

There are many well qualified agents who offer an onboard credit or gift card as a "thanks for booking" gift. Frankly, I look at their training and experience as well as their communications. Have they been ON the ship themselves--nothing like first hand experience. Have they been to the training that Disney provides for agents? You want someone who knows what they are doing! Do they get back with your promptly in the manner you prefer (phone, e-mail, etc). Are they available after hours (really, is someone who can help you available?) What happens if you are flying on SUnday afternoon and something goes wrong? Is there someone you can call?

OBC is nice, but service is even better in my book.
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Old 10-09-2012, 08:24 PM   #5
jennandcompany
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Quote:
Originally Posted by kcashner
All travel agents are required by DCL to charge the same price for the same booking...so when you say they are "close," they should be identical. If not, you need to look at why the difference--did one include insurance or transfers that the other did not?

There are many well qualified agents who offer an onboard credit or gift card as a "thanks for booking" gift. Frankly, I look at their training and experience as well as their communications. Have they been ON the ship themselves--nothing like first hand experience. Have they been to the training that Disney provides for agents? You want someone who knows what they are doing! Do they get back with your promptly in the manner you prefer (phone, e-mail, etc). Are they available after hours (really, is someone who can help you available?) What happens if you are flying on SUnday afternoon and something goes wrong? Is there someone you can call?

OBC is nice, but service is even better in my book.
I have to disagree with your information. TA prices can differ. We had a situation where Costco offered a 950.00 Costco card as a perk for booking a 1 bdr suite on the Fantasy. When I mentioned to our TA that we were sad, but had to go with Costco and get the $950 card. She said "No problem, email me the booking offer and I will price match it". She did, she took $950.00 off the price (no obc or cash card), she just reduced the fare. We even got to pick the same stateroom that we had been eyeing, #12526.

So when you say DCL mandates something, they don't. It is just the TA trying to protect their cut.
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Old 10-09-2012, 08:36 PM   #6
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Quote:
Originally Posted by jennandcompany View Post
....It is just the TA trying to protect their cut.
DCL gets the same amount of $ from any TA that books. It's up to the TA how much they are willing to give back to the consumer and in what form.
It comes out of the TA commission.
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Old 10-09-2012, 08:37 PM   #7
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Quote:
Originally Posted by jennandcompany

I have to disagree with your information. TA prices can differ. We had a situation where Costco offered a 950.00 Costco card as a perk for booking a 1 bdr suite on the Fantasy. When I mentioned to our TA that we were sad, but had to go with Costco and get the $950 card. She said "No problem, email me the booking offer and I will price match it". She did, she took $950.00 off the price (no obc or cash card), she just reduced the fare. We even got to pick the same stateroom that we had been eyeing, #12526.

So when you say DCL mandates something, they don't. It is just the TA trying to protect their cut.
I'm no expert but you are probably paying the same fare as Costco but your TA is subsidizing your fare by the $950. Its the same as getting the $950 card from Costco but way better. DCL still gets its full cut but your TA doesn't. Your TA is a keeper!
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