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Old 10-03-2012, 02:42 PM   #1
SamSam

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Price Bridging Did not work for us = Update on Post #69


I have been doing the research and was sure of how to go about it, but it did not work.
I purchased a 7 day MYW ticket from Undercover Tourist and we were using that to renew DH's DVC Annual Pass.
He used his 7 day today as we entered Epcot and we walked to the front customer service because I had read that the cm's there were more likely to know what to do.
Dh presented his old AP, and the new 7 day MYW and the cm (a supervisor) went to work. When she said that will be $151.26, I said that wasn't the figures I had...did she bridge the ticket? She said they no longer do that.
I then said then let's stop the transaction and we'll take care of it later. She said, I'm a supervisor and this is the way it is now and all I can do for you now is give you a gift card for $258.00 (the price we paid for the 7day, instead of the $306.72 gate price) because she had preceeded to far into the transaction to back out.
What! So we went ahead and had her upgrade.
This is what I had figured:
Renewing AP (dvc) $410.00
less a 7 day bridged ticket =$306.72

We ended up only getting credit towards the DVC AP in the amount of $258.77 because she said that's how they're doing it

Sorry to be so wordy, but i was flabbergasted after reading how many people recently haven't had any trouble.
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Old 10-03-2012, 02:47 PM   #2
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Quote:
Originally Posted by SamSam

I have been doing the research and was sure of how to go about it, but it did not work.
I purchased a 7 day MYW ticket from Undercover Tourist and we were using that to renew DH's DVC Annual Pass.
He used his 7 day today as we entered Epcot and we walked to the front customer service because I had read that the cm's there were more likely to know what to do.
Dh presented his old AP, and the new 7 day MYW and the cm (a supervisor) went to work. When she said that will be $151.26, I said that wasn't the figures I had...did she bridge the ticket? She said they no longer do that.
I then said then let's stop the transaction and we'll take care of it later. She said, I'm a supervisor and this is the way it is now and all I can do for you now is give you a gift card for $258.00 (the price we paid for the 7day, instead of the $306.72 gate price) because she had preceeded to far into the transaction to back out.
What! So we went ahead and had her upgrade.
This is what I had figured:
Renewing AP (dvc) $410.00
less a 7 day bridged ticket =$306.72

We ended up only getting credit towards the DVC AP in the amount of $258.77 because she said that's how they're doing it

Sorry to be so wordy, but i was flabbergasted after reading how many people recently haven't had any trouble.
Oh no, that's terrible. We ended up purchasing our AP's on line when the price went up, so this won't affect us until next year.
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Old 10-03-2012, 03:30 PM   #3
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Quote:
Originally Posted by SamSam View Post

I have been doing the research and was sure of how to go about it, but it did not work.
I purchased a 7 day MYW ticket from Undercover Tourist and we were using that to renew DH's DVC Annual Pass.
He used his 7 day today as we entered Epcot and we walked to the front customer service because I had read that the cm's there were more likely to know what to do.
Dh presented his old AP, and the new 7 day MYW and the cm (a supervisor) went to work. When she said that will be $151.26, I said that wasn't the figures I had...did she bridge the ticket? She said they no longer do that.
I then said then let's stop the transaction and we'll take care of it later. She said, I'm a supervisor and this is the way it is now and all I can do for you now is give you a gift card for $258.00 (the price we paid for the 7day, instead of the $306.72 gate price) because she had preceeded to far into the transaction to back out.
What! So we went ahead and had her upgrade.
This is what I had figured:
Renewing AP (dvc) $410.00
less a 7 day bridged ticket =$306.72

We ended up only getting credit towards the DVC AP in the amount of $258.77 because she said that's how they're doing it

Sorry to be so wordy, but i was flabbergasted after reading how many people recently haven't had any trouble.
The only time I've heard of people having big problems is when they have been trying to bridge and get the renewal price on a DVC AP in that exact combination. Even then I think it eventually turned out that they should have been able to do it.

Sorry you had so much trouble with it. Hopefully the DISer with this same problem a while back will find this thread and post how it was resolved in the end.
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Last edited by Jestocost; 10-03-2012 at 03:36 PM.
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Old 10-03-2012, 03:35 PM   #4
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What day did you attempt this?

From Oct 1st until Dec 31st, DVC members get $300 off the cost of a Premium AP.
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Old 10-03-2012, 03:46 PM   #5
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Quote:
Originally Posted by Reddog1134 View Post
What day did you attempt this?

From Oct 1st until Dec 31st, DVC members get $300 off the cost of a Premium AP.
We attempted it today, Oct. 3. We really wouldn't use the Premium, so we were just renewing a DVC regular annual.

Thanks everyone, I felt really stupid and once she said she was a supervisor, I didn't feel like I had any options.
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Old 10-04-2012, 01:52 AM   #6
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Quote:
Originally Posted by SamSam View Post
Thanks everyone, I felt really stupid and once she said she was a supervisor, I didn't feel like I had any options.
Supervisor or not, she made an error that cost you money that is rightfully yours.

Remember that "Disney" did not cheat you,
but that Cast Member did by not using the correct procedures that Disney has in place.

I watch these kind of threads year-after-year.
Guests who pursue the situation will end up getting the transaction adjusted in the
proper way.
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Old 10-04-2012, 08:52 AM   #7
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Quote:
Originally Posted by SamSam View Post
We attempted it today, Oct. 3. We really wouldn't use the Premium, so we were just renewing a DVC regular annual.

Thanks everyone, I felt really stupid and once she said she was a supervisor, I didn't feel like I had any options.
This happened to me a few years ago. I did get it worked out but I have quit the UT trick. It's not worth the hassle or the increased cost.... if you can't get it bridged.
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Old 10-03-2012, 09:45 PM   #8
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Quote:
Originally Posted by Reddog1134 View Post
What day did you attempt this?

From Oct 1st until Dec 31st, DVC members get $300 off the cost of a Premium AP.
Wow. That's good to know. We were going to skip renewing our APs but with $300 off a PAP we might reconsider. Of course, we're due to check out on 12/30 because our passes expire on the 29th .
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Old 10-03-2012, 10:26 PM   #9
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The AP must be the wrinkle from the transaction. We price bridged package tickets to include WPF&M on Sept 20th at TL, so I know they still price bridge. The only problem I had was they had to seperate my tickets. Our KTTW cards held our DDP credits and the new tickets(paper) held our park admissions and water park F&M credits. It was kind of a pain to carry around 2 sets of tickets, but well worth it to add WPF&M for only $23.00/person.

CF assured me that if I went to TL to price bridge, I probably won't have any issues. Sure enough, the CM kind of acted like she didn't know what price bridging was at first. But when I asked to speak to a manager, she suddenly remembered what it was. I don't know what that was all about. It was almost as if she wanted my to pay the full rate of $257 for the upgrade as appossed to the $92 after price bridging?

Anybody else experience this?
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Old 10-03-2012, 03:48 PM   #10
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Quote:
Originally Posted by Jestocost View Post
The only time I've heard of people having big problems is when they have been trying to bridge and get the renewal price on a DVC AP in that exact combination. Even then I think it eventually turned out that they should have been able to do it.

Sorry you had so much trouble with it. Hopefully the DISer with this same problem a while back will find this thread and post how it was resolved in the end.
I was following that thread and I think the conclusion was the initial CM and the manager were both wrong. So just because there was a Supervisor involved doesn't mean they got it right.

SamSam I would also send a note to UT to see if they have anything to add. They may have channels not open to you.
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Old 10-03-2012, 04:15 PM   #11
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Get a second opinion at another Guest Relations booth. If that does not work, wait until you get back home and write a snail mail letter to Disney higher up stating that you were overcharged and that the amount you should have been charged was X and that you wish to be refunded the difference of Y.

It is perfectly legitimate for the mail response from Disney headquarters to be that they no longer bridge certain kinds of upgrades, provided that the rule applies to everybody from here on out.
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Old 10-03-2012, 04:25 PM   #12
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Raise your hand if you read threads like this and think to yourself "I hope I run into Cheshire Figment the next time I try to do an upgrade."
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Old 10-03-2012, 04:29 PM   #13
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I'm sorry that happened to you. You should go to Guest Relations and get your money back that you were overcharged.

For others, it bears repeating - if they try to charge you more than what you have determined the price should be, ask them to check that again. If they say "we don't do that anymore" or anything else like that, take your tickets back, say never mind and go to a different location.
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Old 10-04-2012, 07:49 AM   #14
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Quote:
Originally Posted by Reddog1134 View Post
Raise your hand if you read threads like this and think to yourself "I hope I run into Cheshire Figment the next time I try to do an upgrade."
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Old 10-03-2012, 09:18 PM   #15
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For sure subscribing to this one. Since I'll be doing it next weekend..

One question though, you said you wouldnt use the premium AP, but isnt it cheaper right now then renewing a regular dvc ap?? Or is the renewal still slightly cheaper?
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