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Old 10-03-2012, 03:33 PM   #1
Beamer97
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Concierge service

I have never cruised but was told this was a must... To be on that level? Is it really worth the cost? What am I getting?
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Old 10-03-2012, 04:09 PM   #2
kcashner
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It is certainly not a "must." From your tag line, you have stayed at POR. Saying that concierge on the ship is a "Must" is like saying that the Grand Flo is the "only" place to stay at DW.

Yes, there are many nice services, but the cost may be 3-5 times the cost of some other cabins! OK, not fair to compare an inside to concierge--maybe.

Some of what you'll get--
You can book all reservations (spa, nursery, Palo, Remy, excursions) at 120 days, and you WILL get all that you want.
Shoreside concierge service to facilitate your wants and needs
Choice of dining rotation and time
Extra toiletries in cabin
More space
lithograph
first chance at a cabana
daily food gift on classic ship, concierge lounge and sundeck (with complimentary beverages) on new ships.
shutters photos delivered to your cabin to review
no need to ever go to Guest Services--just call concierge
priority tendering
ordering food from MDR delivered to your room (limited time and restaurant choices)
starter supply of beverages in fridge
reception with character(s)
there is more, but you get the picture.
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Old 10-03-2012, 04:18 PM   #3
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Quote:
Originally Posted by kcashner View Post

ordering food from MDR delivered to your room (limited time and restaurant choices)
True on the classic ships (Magic and Wonder - every Concierge room is a suite) but only available guests staying in a suite (cat T or R) on the new ships. Guests staying in a cat R (Royal suites) on any of the ships may order room service dinner from Palo. Guests staying in a cat V (Concierge Family Stateroom on the new ships) can only order from the regular room service menu. There is no table and chairs in those cabins, only a small table in front of the sofa, so no room for them to serve a full MDR meal.
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Old 10-03-2012, 05:23 PM   #4
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Quote:
Originally Posted by outahere

True on the classic ships (Magic and Wonder - every Concierge room is a suite) but only available guests staying in a suite (cat T or R) on the new ships. Guests staying in a cat R (Royal suites) on any of the ships may order room service dinner from Palo. Guests staying in a cat V (Concierge Family Stateroom on the new ships) can only order from the regular room service menu. There is no table and chairs in those cabins, only a small table in front of the sofa, so no room for them to serve a full MDR meal.
Really? So if we're staying in a 1 bedroom on the magic this month, we can order from the dining room for room service? Lunch or dinner? That's kind of exciting!
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Old 10-03-2012, 05:33 PM   #5
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I really depends on your buget. Since we don't go on many vacations we go concierge. Please note that concierge is different on the classic ships versus new ones. Tons of info on this site about both ones. Classics -- Cat. T is larger, fewer cabins per Concierge CM. New -- Has Cat. C cabin, has cabins off in different location with a private lounge and sun deck.
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Old 10-03-2012, 05:43 PM   #6
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NOT a must
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Old 10-04-2012, 08:07 AM   #7
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Quote:
Originally Posted by Kimmiebr80 View Post
Really? So if we're staying in a 1 bedroom on the magic this month, we can order from the dining room for room service? Lunch or dinner? That's kind of exciting!
We've never tried to order lunch from the MDR but have ordered dinner several times. Since you will be in a suite you can also order hot breakfast from the MDR, which we have done several times on the Magic and Wonder. I would suggest you talk with the Concierge team about ordering lunch if you go to the Concierge reception right after you board. It's a great perk, especially if you've been off the ship all day at an excursion or sightseeing and don't want to rush getting ready for dinner.
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Old 10-03-2012, 05:51 PM   #8
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Quote:
Originally Posted by kcashner View Post
It is certainly not a "must." From your tag line, you have stayed at POR. Saying that concierge on the ship is a "Must" is like saying that the Grand Flo is the "only" place to stay at DW.

Yes, there are many nice services, but the cost may be 3-5 times the cost of some other cabins! OK, not fair to compare an inside to concierge--maybe.

Some of what you'll get--
You can book all reservations (spa, nursery, Palo, Remy, excursions) at 120 days, and you WILL get all that you want.
Shoreside concierge service to facilitate your wants and needs
Choice of dining rotation and time
Extra toiletries in cabin
More space
lithograph
first chance at a cabana
daily food gift on classic ship, concierge lounge and sundeck (with complimentary beverages) on new ships.
shutters photos delivered to your cabin to review
no need to ever go to Guest Services--just call concierge
priority tendering
ordering food from MDR delivered to your room (limited time and restaurant choices)
starter supply of beverages in fridge
reception with character(s)
there is more, but you get the picture.
The suites are beautiful...and roomy (on the new ships there is a concierge level that is not a suite). But....not a "must" imho. Of course, there are 2 of us, so the extra room may not mean as much as it would to a large family.
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Old 10-03-2012, 07:16 PM   #9
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o has their own check in line and waiting area at Port Canaveral
o Ability to be the first group to board the ship
o rooms ready earlier. Ours was ready at 12:45
o luggage in room earlier. Ours was in the room around 1:15.
o Bathrobes and slippers for the adults
o Arcade Cards for the kids
o Bowl of fruit in our room on first day
o Refrigerator filled with H2O, coke, diet coke and sprite. We could get more up in the Lounge.
o Happy hour before each dinner seating.
o snacks throughout the day
o access to a concierge lounge on deck 12
o access to a private concierge deck on deck 13
o 16x20 lithograph.
o Private meet and greet with a Disney character on the "At Sea" day. This takes place on the concierge deck. The hosts don't know who it will be until the character shows up. Ours was Goofy.
o They have breakfast up in the lounge on disembarkation day till 8:45. We did this instead of showing up at Animator's Palette at 6:45am which was our assigned time.
o once you board you are taken up to the concierge lounge. The hosts present you with your itinerary, review it and are able to help book/change shore excursions. Reps for Palo/Remy, kids club and the Spa are there to assist you with new reservations/changes. This is better than having to go to 3 different areas of the ships.
o access to the cabanas. Even though on-line showed the cabanas were sold out, we were offered a Cabana for both days at Castaway Cay.
o Free 100 minutes of wi-fi (you need to purchase the $40 package and it will be refunded)
o Complimentary iPad rentals


We sailed this past August on the Dream and Shutters did not bring our pictures to either our room or the Concierge lounge. Does this happen on the other ships?
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Old 10-03-2012, 07:30 PM   #10
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Quote:
Originally Posted by janpluto
We sailed this past August on the Dream and Shutters did not bring our pictures to either our room or the Concierge lounge. Does this happen on the other ships?
This has never happened for us either, not sure if this is a practice or not, or possibly only for Royal Suite guests.....

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Old 10-04-2012, 03:01 AM   #11
MaleficentRN
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Quote:
Originally Posted by janpluto View Post
We sailed this past August on the Dream and Shutters did not bring our pictures to either our room or the Concierge lounge. Does this happen on the other ships?
Our photos were in the lounge. They are in binders next to the concierge desk.
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Old 10-04-2012, 11:44 PM   #12
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Quote:
Originally Posted by janpluto View Post


We sailed this past August on the Dream and Shutters did not bring our pictures to either our room or the Concierge lounge. Does this happen on the other ships?
There is an issue between Shutters systems and DCL systems that was causing problems with concierge guests being able to view and order their photos from the concierge lounge. So, until that issue is fixed, concierge guests need to go to the regular Shutters areas to take care of their photos.
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Old 02-07-2013, 11:54 AM   #13
ddixon1
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Quote:
Originally Posted by kcashner View Post
It is certainly not a "must." From your tag line, you have stayed at POR. Saying that concierge on the ship is a "Must" is like saying that the Grand Flo is the "only" place to stay at DW.

Yes, there are many nice services, but the cost may be 3-5 times the cost of some other cabins! OK, not fair to compare an inside to concierge--maybe.

Some of what you'll get--
You can book all reservations (spa, nursery, Palo, Remy, excursions) at 120 days, and you WILL get all that you want.
Shoreside concierge service to facilitate your wants and needs
Choice of dining rotation and time
Extra toiletries in cabin
More space
lithograph
first chance at a cabana
daily food gift on classic ship, concierge lounge and sundeck (with complimentary beverages) on new ships.
shutters photos delivered to your cabin to review
no need to ever go to Guest Services--just call concierge
priority tendering
ordering food from MDR delivered to your room (limited time and restaurant choices)
starter supply of beverages in fridge
reception with character(s)
there is more, but you get the picture.
We stayed in a Cat V on the Dream -- no lithograph...
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Old 02-08-2013, 08:18 AM   #14
lucyem
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We stayed in a Cat V on the Dream -- no lithograph...
Hmmm, we were in Cat V in Oct 2011 and got one. Perhaps they are scaling back? Mine is still in the folder and stuffed behind a chair in the dining room. Its big, too big for our suitcases, and was a total pain to get home.
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Old 02-08-2013, 09:49 AM   #15
scrapbookjulie
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The lithograph we got in 2011 was ruined on the trip home. It poured the day we left our cruise. The luggage must have gotten left out in the rain somewhere because when we got it back, the suitcase was soaked through. Was planning to bring a poster tube to put it in this time, but I won't bother if they're not giving them out anymore. Any other recent Dream concierge cruisers who could chime in as to whether or not they're still giving those?
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