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Old 10-03-2012, 10:53 AM   #1
Disneypubgal
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What is going on with ECV - policy change Nov 1. 2012

Just received a call from my ecv rental guy about my Feb 2013 trip and he said he can no longer drop ECV off with bell hop prior to my arrival (flight gets in at MCO at 6pm)... that we would have to wait until the next day for it to be dropped off!!

He said that Disney will only allow certain providers to drop off day of and that the others needed to give scooter directly to guests.... This is not fair!! Especially for guests arriving late in the day!

Call BW this morning and was told that if utilized a Disney sponsored provider that I could have scooter dropped off and stored with Bell service until we arrive. The approved provider is considerably more expensive!
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Old 10-03-2012, 11:02 AM   #2
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Disney private propriety they have the right to limit who can come on property just look at the taxi they Only allow mears to sit on property. They also limit who can come in diet wilderness and drop off golf carts.
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Old 10-03-2012, 11:23 AM   #3
clanmcculloch
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Were you given a list of authorized providers? I'm wondering if they've been having difficulties with certain vendors not picking up in a timely manner or giving them a hard time claiming damage or they've been getting guest complaints about issues with certain companies resulting in this kind of rule.
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Old 10-03-2012, 11:37 AM   #4
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My understanding is that the "preferred" providers are paying Disney to drop off and pick up! Which would explain why there pricing is much higher...

I get that they want to limit access and it is private property, but this is a change from prior practices and a more expensive one for the consumer/guest...

One of the things that has made Disney a frequent destination for us is how "disability friendly" the resorts and parks are....

I will say this, I just received a call back from BW and they are willing to "accommodate" us with something alternative until the next day when our scooter will arrive.
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Old 10-03-2012, 11:53 AM   #5
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Did they give you a list of authorized providers to look into? Knowing this will help a lot of people with their planning.
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Multi-Allergy & Autism Dining Reviews: February 2014 * DL & LA July 2013 * February 2013 * August 2012 * February 2012 * August 2011 * August 2010


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Old 10-03-2012, 12:14 PM   #6
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Quote:
Originally Posted by clanmcculloch View Post
Did they give you a list of authorized providers to look into? Knowing this will help a lot of people with their planning.
They didn't but if you contact the resort directly they will provide you with a list. I would assume that list will evolve over time.
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Old 10-03-2012, 12:27 PM   #7
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I guess I'm confused. How do you know that the approved providers are so much more expensive if you don't know who the approved providers are?
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Multi-Allergy & Autism Dining Reviews: February 2014 * DL & LA July 2013 * February 2013 * August 2012 * February 2012 * August 2011 * August 2010


February 2014 AKL: me, DH, DD15, DD13 * July 2013 DL offsite (Tropicana): me, DH, DD15, DD12, DSD30, DSSil * February 2013 WDW Poly: me, DH, DD14, DD12
August 2012 WDW FW Cabin & AoA Nemo: me, DH, DD14, DD12, DD12's BFF11 * February 2012 WDW Poly CL: me, DH, DD14, DD11 * August 2011 WDW YC: me, DH, DD13, DD11
February 2011 WDW Poly CL: me, DH, DD13, DD10, DSD28, DSSil * August 2010 WDW POFQ & Poly CL: me, DH, DD12, DD10 * June 2010 WDW Pop: me, DH, DD12, DD9
December 2009 WDW POFQ: me, DH, DD11, DD9 * February 2009 WDW Pop: me, DH, DD11, DD8 * August 2008 WDW SSR: me, DH, DSD25, DSD24, DD10, DD8
September 2007 WDW Pop: me, DH, DD9, DD7 * April 2002 DLR offsite: me, DH, DSD19, DSD17, DD4, DD1.5 * June 2000 DLR offsite: me(pregnant), DH, DSD17, DSD15, DD2
January 1994 WDW offsite: me, DH, DSD11, DSD9 * January 1992 WDW offsite: me, DH, DSD9, DSD7
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Old 10-03-2012, 12:01 PM   #8
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Quote:
Originally Posted by Disneypubgal
My understanding is that the "preferred" providers are paying Disney to drop off and pick up! Which would explain why there pricing is much higher...

I get that they want to limit access and it is private property, but this is a change from prior practices and a more expensive one for the consumer/guest...

One of the things that has made Disney a frequent destination for us is how "disability friendly" the resorts and parks are....

I will say this, I just received a call back from BW and they are willing to "accommodate" us with something alternative until the next day when our scooter will arrive.
See bwi and bwv are good an making things right Maybe they will add more providers. But may he also this Is a way that you can just call Disney and tey could set it up for you instead of you having to go to multiple places to mak reservations.
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Old 10-03-2012, 12:17 PM   #9
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Quote:
Originally Posted by disney david View Post
See bwi and bwv are good an making things right Maybe they will add more providers. But may he also this Is a way that you can just call Disney and tey could set it up for you instead of you having to go to multiple places to mak reservations.

They did make it better, not great, but I appreciate the help. Disney is not making the reservation for the ECV for you, they just want you to utilize the preferred vendor...
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Old 10-03-2012, 01:08 PM   #10
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Quote:
Originally Posted by Disneypubgal

They did make it better, not great, but I appreciate the help. Disney is not making the reservation for the ECV for you, they just want you to utilize the preferred vendor...
I know their not but may be once thy get a list an work out other things they could one day offer that service.
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Old 10-03-2012, 11:58 AM   #11
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Te reason they limit the golf cart was because they was Gavin a theft problem at the camp ground. Not saying it was the vendors but would have more control I they had prefers vendors who would depend on the contract to keep their employees in line.
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Old 10-03-2012, 12:01 PM   #12
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I would like a list as well, as this will affect our group as well.
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Old 10-03-2012, 02:28 PM   #13
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Now hear me out buy wouldn't it be better for you I let's say Disney partners with walker. Or some company and let's say out source the wheel chair and ecv rental at the park an for new ones that you could rent in the morning at one park then rerun to another or resort. And have a desk at each hotel where you be able to rent one or if you have problems with it. Or how they have the company give ap or Dvc discounts.
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Old 10-03-2012, 02:59 PM   #14
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Quote:
Originally Posted by disney david View Post
Now hear me out buy wouldn't it be better for you I let's say Disney partners with walker. Or some company and let's say out source the wheel chair and ecv rental at the park an for new ones that you could rent in the morning at one park then rerun to another or resort. And have a desk at each hotel where you be able to rent one or if you have problems with it. Or how they have the company give ap or Dvc discounts.
I suppose, but he needs ECV for the whole day including at the resort.... he would not be able to walk from Epcot back to Boardwalk or even Beach Club....
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Old 10-03-2012, 03:15 PM   #15
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Quote:
Originally Posted by Disneypubgal

I suppose, but he needs ECV for the whole day including at the resort.... he would not be able to walk from Epcot back to Boardwalk or even Beach Club....
Sorry I was typing on my phone I meant if their going to go to preferred vendors then they should just partner with one. And have them operate the wheelchair and ecv rental ten maybe they could rent it for the whole day and be able to take it to another park. Then if you need one when you get their an check in and forgot to call ahead their be a someone their hat could help get one. It just an idea that I know dose not make to much sense but just think Disney in the long run would save money by doing this and five the guest a little better experience. Because now if one break they can replace it quicker.
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