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Old 10-01-2012, 06:31 PM   #1
Buckimion
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Join Date: Dec 2003
Location: Columbus, OH
Posts: 855

Hard luck with Walker scooters

Just back from a 2 1/2 week vacation, 8 days of which was at CSR.

After my daughter dumped one of my scooter batteries on its side to make room for her friends, I arrived to find it was completely dead. After an unsuccessful attempt to run at AK I ended up calling Walker for the remaining week. The first scooter they sent died at HS on day one and I eventually got a replacement sent over after a long wait.

Later that week that scooter starts acting up, stalling me in The Living Seas until a CM manages to get me going again by tugging on the battery wires.

The next day during MNSSHP, the scooter dies for good shortly after entering the park in Liberty Square. I call Walker about 8:15pm and am told a tech will be with me in 30-40 minutes. At 9:20 I get a call from the guy who claims he's 10 minutes away and tries to understand where I am. Obviously, English was not his primary language and he didn't even understand landmarks like the "Hall of Presidents" and "Liberty Bell". I tried to warn him that the fireworks were about to start but he hung up on me. After no arrival by 10:45 I called his number only to get a message that he had gone off duty leaving me there!

During this time my wife managed to get a really bad cold that ruined the rest of our trip from a drizzling rain and small wonder that I didn't get one too. Disney was kind enough to have loaned me a manual wheelchair which I used to get back to the car, having to leave the Walker scooter behind. I tried to speak with someone Saturday (9-22) but was told to call back on Monday. Monday I talked to a person who identified herself as a manager who claimed their guy was still looking for us as late as 11:30 although she hinted she was aware of the language barrier. She said they still hadn't located their scooter but if they did they would refund me a whopping half day's rental when they found it.

It still hasn't made it to my account.
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Old 10-01-2012, 09:21 PM   #2
kaytieeldr
Reserving the right to make jokes out of typos - but NOT the people who make them - since 2012
 
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Join Date: Jun 2005
Location: There is no Pixie Dust on the Transportation Board!!!
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Call back. Many, many years ago (so it's not like this is a regular occurrence) I had two scooters break down on me in one trip. One just "died" inside Buzz Lightyear during a rainstorm on a Saturday evening. A Manager called Walker and wheelchair rental); someone came with an ECV to get me out of the park, I assume Walker was able to locate and pick up the broken scooter because they never charged me for it, and there was a replacement at my resort the next morning. The other problem was a flat tire. Never stopped me from renting from them. As I said, call back. It stinks that your wife caught a cold, but it wasn't from any drizzling rain.
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