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Old 09-28-2012, 12:01 PM   #1
Isila
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is it a curse? Uptade - we start comunicating

ok, so there. I'm probably cursed. I got the money for the booking. I was making a booking. and again they charged my credit card and no booking was done. Yes, they will return money in two weeks time. I can send them bank fax, card number etc and they will release money earlier than two weeks... but they offer ends in two days.. so no point... I desperate. Just wanted to let it out. I want to cry

Last edited by Isila; 10-02-2012 at 01:26 PM.
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Old 09-28-2012, 02:02 PM   #2
IsobelJackmummy
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Oh no! That's awful, will they not honour the price as this is their fault? I would try and get them to put something in writing to you.

Hope you sort something out
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Old 09-30-2012, 11:17 AM   #3
Isila
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can anyone tell me an email I could write to?
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Old 09-30-2012, 12:13 PM   #4
Ms Poppins
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Did you do this online or by phone?

If online, i'd strongly suggest phoning them to see what's going on and explain you want to book but they've taken money from your card and you have no reference.

I seem to recall it being a few days before I got email confirmation of my booking, so maybe it is booked?

It's worth a phone call to find out.
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Old 09-30-2012, 12:18 PM   #5
Isila
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I gave it a call right away. It was late, my bank wasn't working, so I could get all the information. Nice lady confirmed that no booking was done, but yes credit card was charged. I have to call back with all my bank information and they will send a fax and release my money earlier than two weeks. But this can't be done on weekend... So, yes, no point to hurry up - two weeks or two days is the same - end of my offer.

But I'd like to write them an email to complain.

No fun.. But this happened when I made my booking last year. March bookings are cursed

I was so happy I got the money. I had enough for 6 night stay in SL and now I have nothing
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Old 09-30-2012, 12:27 PM   #6
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Hi there, sorry this has happened!

Just a quick question.. if you are making a march booking, why not phone them and book it any way? You'll only need to pay a 10% deposit (or 15% possibly)... meaning you can then wait until your full refund comes through and use it to book under the current offer?
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