DVC RESALES
DVC RESALES

Go Back   The DIS Discussion Forums - DISboards.com > Disney Vacation Club > DVC Member Services
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read





Reply
 
Thread Tools Rate Thread Display Modes
Old 09-27-2012, 02:13 PM   #1
disneyberry
dreaming of adventure
DVC Member 2003
 
disneyberry's Avatar
 
Join Date: Apr 2001
Location: "Sixth Borough" of New York City
Posts: 2,096

DVC Gold Member
Paid DVC Rent/Trade
Gold Membership

Told by MS that Non-Handicapped is not a valid room request

Over the years, my husband and I have really become a lot more laid back about the rooms we get staying at DVC resorts. We used to request things like building location or certain views and upper floor, but we just don't mind about any of those things anymore.

The one thing we have never been able to let go is how much we dislike being assigned to a handicapped-accessible room. That roll-in shower just makes the trip unpleasant with the bathroom being soaked. It also makes the general bathroom atmosphere not as nice as we'd like.

So for a number of years, our *one* room request has been to ask for a Non-Handicapped room. MS agents have always inputted that in, no questions asked. It seems like such a simple request.

Today, however, I spoke with someone at MS who absolutely insisted that that is not a request that can be made. She even insinuated that all the MS agents I have worked with in the past have just typed in the request without informing me that in actuality it will not be passed onto the resort.

She implied that because it was a non-standard request, the resort will never see it, and that they only see requests such as a specific room# or a certain floor. My guess is she meant the hard coded requests which might have a field or a drop down box or check box on the MS system.

She also told me that the more last minute you book your room, the more likely you will be put in a handicapped room.

In the end I did get her to agree to "type the request in even though the resort won't ever see it".

In any case just thought I'd share this information with DISers.
__________________
~ šoš ~ disneyberry ~ šoš ~
7 Trips WDW Offsite Aug 96 - Nov 00 | Disneyland Offsite Feb 01, Sep 03, and May 05
Coronado Springs May 01 | Caribbean Beach + Animal Kingdom Lodge Sep 01 | Boardwalk Villas + Coronado Springs Dec 01 |
DLP Hotel Santa Fe + DLP Sequoia Lodge Jun 02 | Dolphin + Animal Kingdom Lodge + Boardwalk Villas Oct 02 |
USF Portofino Bay + Old Key West + Villas at Wilderness Lodge Jun 03 | Boardwalk Villas Nov 03 |
Port Orleans French Quarter May 04 | Coronado Springs + Boardwalk Villas Oct 05 | Beach Club Villas Mar 07 |
Swan Jun 07 *Got Engaged! | Boardwalk Villas Oct 07 | Coronado Springs + Beach Club Villas Aug 08 |
Coronado Springs + Boardwalk Villas Oct 08 *Our Disney Fairy Tale Wedding! | Animal Kingdom Villas Nov 10


Link to old DVC Points Transfer 101 Thread
Sorry! Too busy to update this old 2005 info.
disneyberry is offline   Reply With Quote
Old 09-27-2012, 02:32 PM   #2
bobbiwoz
I'm happy to dance with you
I have 2 opinions
We had tried usual things to keep them away, including something like coyote urine, it is sold in hardware stores by us
 
bobbiwoz's Avatar
 
Join Date: Aug 2003
Location: Washington Township OH and Cape May NJ
Posts: 61,266

People have successfully been able to request "villa with a tub!" At least that's what I've read here.

I have gotten a HA room, not wanted, at resorts that I booked 11 months in advance. Go figure!
__________________
bobbiwoz is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 09-27-2012, 02:34 PM   #3
Brian Noble
His Curmudgeonly Highness
 
Join Date: Mar 2004
Location: The People's Republic of Ann Arbor, MI
Posts: 11,817

If I understand things correctly, a recent back-end systems change has standardized the requests one can make, and room assignment is now a more automated process. If that is so, the CM might actually be right that it can't be made as a request now though it probably could have been made before this change. (It is possible that this CM was employed after this change happened). It's not like the CM has a reason to lie to you about this, does she?

That said, you may as well take advantage of CM roulette: call back, hope you get someone else, and say: "You know, I can't remember if I made this request or not, but we'd prefer to not have an Accessible room." Then, see what they say.

Also, when you check in, ask the CM if the room you will eventually get is Accessible. They won't tell you the room number until it is ready, but they know what it is, and may be able to reassign you.

Of course, at the end of the day, someone will end up staying there. And, sometimes that someone will be you. I've gotten one at OKW, and while the wet floor is a little annoying, we just sacrificed an extra towel to the cause.
Brian Noble is offline   Reply With Quote
Old 09-27-2012, 02:36 PM   #4
karrit2000
DIS Veteran
 
Join Date: Aug 2000
Location: Long Island, NY
Posts: 1,621

This is the one request that I always make also. I had no problem having it noted on all my latest upcoming reservations a couple of weeks ago. Sounds like the rep you got didn't want to be bother having to manually type the request. Even if the resort doesn't see it it is still noted there. I had an incident a number of years ago at BWV where they put me in a HA room. Turned out the original request didn't get carried over to my wait list but the resort manager was able to see it on my original reservation so they agreed to move us the next day to a regular room.
__________________
karrit
karrit2000 is offline   Reply With Quote
Old 09-27-2012, 02:52 PM   #5
jennylyn_b
Disney Fan for Life :)
 
jennylyn_b's Avatar
 
Join Date: Jun 2009
Location: Jersey Shore
Posts: 2,604

What's the difference? Not being snarky I don't know and am concerned since we have to have a tub to bathe our DD who will be 2. We are staying in a studio.


Posted from DISboards.com App for Android
jennylyn_b is offline   Reply With Quote
Old 09-27-2012, 03:03 PM   #6
cseca
My legs are wimpy but my will is stronger...
 
Join Date: Jul 2000
Location: MI
Posts: 5,334

The HA room has a roll in shower. No tub.
That's why it's an issue for some people like us who has little ones to give baths to.
cseca is offline   Reply With Quote
Old 10-05-2012, 10:06 AM   #7
Chumpieboy
Earning My Ears
 
Join Date: Oct 2009
Posts: 25

not just the shower...

Quote:
Originally Posted by cseca View Post
The HA room has a roll in shower. No tub.
That's why it's an issue for some people like us who has little ones to give baths to.
We're in AKV Jambo now and are in a HA Villa and had one on a previous trip as well.

It's not just the shower flooding the bathroom which is annoying - there is so much less storage space in the kitchen area and the bathroom. Nowhere to hang towels; less storage in the vanity.

I'm all for accessibility and inclusion of all folks etc. but Disney should make the HA rooms a category that can be requested/not requested. Or at least add another hook in the bathroom for towels...
Chumpieboy is offline   Reply With Quote
Old 10-13-2012, 12:25 PM   #8
wildernessDad
DIS Veteran
 
wildernessDad's Avatar
 
Join Date: Nov 2006
Location: Maryland
Posts: 4,705

I just put in room requests today for our vacation next May in a Kidani savanna view 1 bedroom villa and I requested no handicap room and that went though without a hitch or a whimper on MS's part.
__________________

wildernessDad is offline   Reply With Quote
Old 10-13-2012, 07:16 PM   #9
disneynutz


Earning My Ears One At A Time
 
disneynutz's Avatar
 
Join Date: Dec 2006
Location: North Texas
Posts: 18,737

Quote:
Originally Posted by wildernessDad View Post
I just put in room requests today for our vacation next May in a Kidani savanna view 1 bedroom villa and I requested no handicap room and that went though without a hitch or a whimper on MS's part.
You might want to call back and ask them what requests if any are on the reservation. Let us know if it's still there.

Bill
__________________

disneynutz is offline   Reply With Quote
Old 09-28-2012, 01:11 PM   #10
LisaS
DIS Veteran
 
LisaS's Avatar
 
Join Date: Feb 2005
Location: MA & AKV/BWV/VWL
Posts: 10,322

Quote:
Originally Posted by jennylyn_b View Post
What's the difference? Not being snarky I don't know and am concerned since we have to have a tub to bathe our DD who will be 2. We are staying in a studio.
I've only stayed in one HA room, a studio at BWV, so I don't know how much of this applies to studios at other resorts. Our HA studio at BWV had a roll-in shower instead of a tub. You have to stand at the very back of the shower and angle the water that direction to prevent the floor getting soaked. There is no storage space in the bathroom so you have to store your toiletries outside the bathroom and carry things in and out as you need them. There was no real closet. There was a small armoire already filled with the vacuum cleaner, pack 'n' play and ironing board so we had to unload all that heavy stuff and store it in the corner of the room to make space for our clothes. (Not very magical looking at a vacuum cleaner all week!) There is no safe in the room.

All in all, the room was very inconvenient. There was no reason that I could see for the lack of storage space in the bathroom or the lack of a wall safe or a larger armoire with room for clothes and other things. We dealt with it but I was disappointed to see that those who really do need an HA room would have to deal with something like this, especially having to empty the closet of several large heavy items in order to hang up their clothes.
__________________
LisaS is offline   Reply With Quote
Old 10-14-2012, 10:19 PM   #11
miprender
Michelle Boo Boo
 
miprender's Avatar
 
Join Date: Jun 2008
Location: RI (Home of the Big Blue Bug)
Posts: 4,689

Though I never think to request a non HA room , we stay in one at the BCV. Thankfully it was only one night so not much of an issue, but I could not get the shower head to move so I could wash my hair and the floor being wet was dangerous.

The only plus side to that room was the balcony. I think it was larger than our studio
__________________
--- DD10 , DS8 , DS5 , DH, me(Michelle)
FBStore: Mi Creations Trip Years: 1996,1997,2001,2006,2009,2010,2011,2012,2013
miprender is offline   Reply With Quote
Old 09-27-2012, 03:09 PM   #12
jennylyn_b
Disney Fan for Life :)
 
jennylyn_b's Avatar
 
Join Date: Jun 2009
Location: Jersey Shore
Posts: 2,604

Quote:
Originally Posted by cseca
The HA room has a roll in shower. No tub.
That's why it's an issue for some people like us who has little ones to give baths to.
I did not know this thanks.


Posted from DISboards.com App for Android
jennylyn_b is offline   Reply With Quote
Old 09-27-2012, 03:38 PM   #13
bobbiwoz
I'm happy to dance with you
I have 2 opinions
We had tried usual things to keep them away, including something like coyote urine, it is sold in hardware stores by us
 
bobbiwoz's Avatar
 
Join Date: Aug 2003
Location: Washington Township OH and Cape May NJ
Posts: 61,266

The bathroom floor can get very wet and slippery. I was heartsick, when I got one at AKV and they absolutely said I could not get another room. When I explained about my walking, they did send up many many towels to put on the bathroom floor and it helped me a lot.
__________________
bobbiwoz is offline   Reply With Quote
Old 09-27-2012, 04:20 PM   #14
Breyean
DVC Since '93
 
Breyean's Avatar
 
Join Date: May 2011
Location: Scottsdale AZ
Posts: 1,026

Quote:
Originally Posted by jennylyn_b View Post
I did not know this thanks.


Posted from DISboards.com App for Android
At least at OKW in a 1 bedroom, where we had a HA room for a 9 nine stay a few years ago, the counter space in the bathroom and kitchen is reduced. As I recall, there also wasn't any under sink storage, like a shelf, in the bathroom sink. Plus the toilet is HA, so that might affect some people who find the height less comfortable than usual. I also believe the sinks are lower, because I seem to recall bending a whole lot more to get to them.

The shower was already mentioned.

-------------

Just called MS to add my requested rooms for my VGC trip and I asked about the non-HA request, in general. She said they still take it; she typed it in my new reservation and read it to me on my other two outstanding reservations. Non guaranteed, but it certainly doesn't hurt to ask.

I always ask for a non-HA room, and they always note it. How do I know? I call back a while later and ask the new CM I get to check my requests to make sure I mentioned them all, and they read back to me what the first CM typed in.

I just made a reservation online today but haven't yet called to put in my requests. I will be interested in seeing if this is an issue now, esp since you can specifically request a HA room on line as a preference.

Yes, someone has to stay in them, but if people go out of their way to request not having one assigned them, then they can assign them to others who don't care enough about the differences to bother to make the request.

Last edited by Breyean; 09-27-2012 at 04:46 PM.
Breyean is offline   Reply With Quote
Old 09-27-2012, 03:38 PM   #15
TDC Nala
1937, what a year that was
Diet Coke on Ice or Else
I apparently don't do anything they want to stimulate
 
TDC Nala's Avatar
 
Join Date: Jun 2001
Location: Not far enough outside the Beltway
Posts: 59,270
DISboards Moderator

Quote:
She also told me that the more last minute you book your room, the more likely you will be put in a handicapped room.
This sounds like it may be crap, as they do not assign rooms according to when they were booked.

Try stating when you check in that you do not wish to be placed in an accessible room. You may have to wait for another room to be ready though.
__________________
TDC Nala is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

DVC-Resales.com | 1-800-550-6493 (Contact The Timeshare Store) | DVC Resale Listings

facebooktwittergoogle plus youtube itunesDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 02:17 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright Đ 1997-2014, Werner Technologies, LLC. All Rights Reserved.