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Old 09-21-2012, 06:43 PM   #1
LBKB
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Sprint/nextel sad

Our son was killed in an accident we wanted to keep his phone going as it had his voice for voicemail. Sprint said I had returned the phone (which I didnt still have it) warehouse had entered a wrong serial # and shut his phone off. They lost the only voice recording of him we had and they say I still have keep paying the bill cause they reactivated it when questioned about it. No one at sprint cares they lost this voice recording and they are the RUDEST and COLDEST customer service people I have ever had to deal with. SAD
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Old 09-21-2012, 06:45 PM   #2
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Old 09-21-2012, 07:02 PM   #3
LBKB
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Thinking of getting a lawyer.
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Old 09-21-2012, 07:08 PM   #4
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I am sorry for your loss. I have dealt with that company for many years and have quite a few phones with them for my business. I have always felt them fair and always polite with customer service.
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Old 09-21-2012, 07:52 PM   #5
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I am sorry for your loss. I have dealt with that company for many years and have quite a few phones with them for my business. I have always felt them fair and always polite with customer service.

You call this fair?
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Old 09-21-2012, 07:57 PM   #6
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You call this fair?
Just relaying my experience of many years and phones.
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Old 09-21-2012, 07:09 PM   #7
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Have you tried going to the very top of the chain to explain your situation? I know what you are going through, as I lost my daughter. I would start there and see what may get resolved. I got nothing when my daughter passed away. If I were near you I would give you a personal hug..
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Old 09-22-2012, 07:03 AM   #8
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Have you tried going to the very top of the chain to explain your situation? I know what you are going through, as I lost my daughter. I would start there and see what may get resolved. I got nothing when my daughter passed away. If I were near you I would give you a personal hug..

The problem is getting in touch with someone at the very top. I didnt want anything from them but to continue the contract and DO THEIR JOB NOT LOOSE EVERYTHING that was their (sprints fault) they screwed up royally NOTHING I DID WRONG!

SPRINT EMPLOYEE ENTER WRONG SERIAL # THAT'S WHY THIS HAS ALL HAPPENED NOTHING I DID. SO WHY SHOULDNT THEY BE HELD ACCOUNTABLE?
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Old 09-22-2012, 07:13 AM   #9
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So sorry for your loss and what you are going through.

I've heard nothing but horrible things about Sprint. My friend had a similar experience with them when her Dad died. At first they wouldn't let her do anything with his account because she wasn't an authorized user on his account. It took her 3 of 4 months before they would even cancel his service. They then harrassed her so bad about the bill. She explained to them that he had passed suddenly and that they were struggling to pay funeral expenses etc. If I remember correctly the customer service rep actually said to her "It's not my problem that your father wasn't smart enough to have life insurance!" She tried to go to the top but couldn't get very far.

Good luck to you with this and again I'm so sorry you have to go through this during such a difficult time.
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Old 09-22-2012, 08:29 AM   #10
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Quote:
Originally Posted by LBKB View Post
The problem is getting in touch with someone at the very top. I didnt want anything from them but to continue the contract and DO THEIR JOB NOT LOOSE EVERYTHING that was their (sprints fault) they screwed up royally NOTHING I DID WRONG!

SPRINT EMPLOYEE ENTER WRONG SERIAL # THAT'S WHY THIS HAS ALL HAPPENED NOTHING I DID. SO WHY SHOULDNT THEY BE HELD ACCOUNTABLE?
I am sorry, I realize you did nothing wrong. Yes someone should be held accountable. You are in a hurting stage, I am was trying to give you a suggestion. I did not know if you got to talk to some one up the ladder. I hope you can get the matter resolved very quickly, My prayers are with you.
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Old 09-23-2012, 06:14 PM   #11
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I'm so sorry for your loss Why don't you try emailing the CEO of Sprint? Daniel.R.Hesse@sprint.com You may get a much better response via email. Wishing you & your family some happier news <3
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Old 09-23-2012, 08:59 PM   #12
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I am so sorry for your loss. I know that hearing your precious son's voice once again would mean the world to you.

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Old 09-23-2012, 09:40 PM   #13
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I am very sorry for your loss.

Why don't you contact some of your son's friends and see if they have recordings? I don't know how old he was, but young people these days record all kinds of things. You may be able to turn something up. You could go through the address book/contacts on his phone (those should still be saved) and call or text people. Best of luck.
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Old 09-24-2012, 12:46 AM   #14
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Quote:
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I am very sorry for your loss.

Why don't you contact some of your son's friends and see if they have recordings? I don't know how old he was, but young people these days record all kinds of things. You may be able to turn something up. You could go through the address book/contacts on his phone (those should still be saved) and call or text people. Best of luck.
This is a good idea. I kept a voicemail from a friend for years after he passed. Several of my friends did as well. How old was your son? Was he in school plays? Team sports? I bet other parents have videos they could share.
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