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Old 09-14-2012, 05:16 PM   #1
TheRustyScupper
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New 18% Mandatory Tip Trial

1) There is a new trial to start on Sunday at selected TS eateries.
2) Current
. . . 18% mandatory tip for six people at table, infants included
3) Trial
. . . 18% mandatory tip ONLY if six people are eating/drinking
. . . infant(s) NOT EATING, do not count for mandatory tip
. . . this will be explained at the podium to larger parties with infants
4) Example:
. . . two parents
. . . two grandparents
. . . one teenager
. . . one infant (not eating, NOT EVEN ONE BITE)
. . . no mandatory 18% tip

NOTE: The servers are going nuts already! How can they keep track of
every person under 3 "not eating"? Sure, a 2-3 month old might not eat,
but to expect a 2-year-old to not even have one bite is not common
sense. Thus, the servers are expecting their tips to drop A LOT, since
many larger size tables do not tip the percentage of the check - they
might toss something like a $20 bill and think it suffices for 5-7 people.
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Old 09-14-2012, 05:47 PM   #2
JimmyV
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I can see both sides of this. First, if nothing is ordered for the infant, and the infant takes a bite from mom or dad's plate, the server didn't do any additional work, so the fact that the infant nibbled should not make a difference one way or another with respect to the tip. It seems fair to base the gratuity on the number of people that the server assisted. Not the number that sat at the table.

That said, food isn't the only qualifier here. A server may have to do a lot of work for a table with an infant that he/she would not have to do with a table full of adults only. Things like high chairs and such. Infants are high maintenance whether they eat or not. So I can see the server's side of this quite well.

What I find most odd (not that I am disputing it...just find it odd) that large parties have a different propensity to "stiff".

Last edited by JimmyV; 09-14-2012 at 07:06 PM.
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Old 09-14-2012, 06:13 PM   #3
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Many times an infant leaves a huge mess that the parents do not clean up. Not sure why they don't but they don't. So an infant can mean more work for the staff.
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Old 09-14-2012, 06:18 PM   #4
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Quote:
Originally Posted by Art 1 View Post
Many times an infant leaves a huge mess that the parents do not clean up. Not sure why they don't but they don't. So an infant can mean more work for the staff.
I agree. We clean up as much as possible, but I'm not equipped to mop up all my child's crumbs when we leave or scrub the table. It seems silly to squabble over an infant (and I totally had an infant who pushed us into mandatory tip territory last trip).
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Old 09-14-2012, 06:39 PM   #5
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I'm not a fan of mandatory tipping in any instance. Of course I think our American society has an odd view of tipping. I do not tip my server just because...they get tipped IF they do their job. If they are rude, extremely slow, or inattentive and obviously not making any effort they do not get a tip. Period. The better they are, the bigger the tip. Food price doesn't affect how much I tip either.

If a server gets stiffed, they need to as themselves why. I think most people are pretty fair in tipping, probably way too generous in fact. I've heard people complain about horrible service and still say they tipped
20%

So I think it's a good thing to not automatically tip when infant makes 6.

And to add, I've only "stiffed" a server a few times before. I'm a very easy customer though, rarely even ask for refills, so it's pretty hard to get stiffed by me.
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Old 09-14-2012, 06:54 PM   #6
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As a server in a TS WDW restaurant I am obviously not happy with this latest decision and hope that our union gets it overturned quickly.

To the PP, guests don't tip for a multitude of reasons, some are because the server wasn't up to par but the majority of the time they have their own reasons why. Some think we make too much money, some feel that they are paying for over priced food already, some think that a $1 a person is reasonable. Doesn't matter what I do, I can bend over backwards and they leave 10% or less. I've had a table call the manager over, tell him how wonderful I was and actually fill out a fanatic card only to leave me 12%.
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Old 09-14-2012, 07:25 PM   #7
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Quote:
Originally Posted by Notso View Post
I agree. We clean up as much as possible, but I'm not equipped to mop up all my child's crumbs when we leave or scrub the table. It seems silly to squabble over an infant (and I totally had an infant who pushed us into mandatory tip territory last trip).
Yup, waiting on a table with a baby not eating is much harder than a table of adults. Poor servers
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Old 09-14-2012, 09:48 PM   #8
reiella
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Quote:
Originally Posted by MikeOhio View Post
Yup, waiting on a table with a baby not eating is much harder than a table of adults. Poor servers
And the baby isn't ordering a plate either, so the cash total is less. However, I understand the perspective, and I imagine it's mostly to ease the conflicts the managers may have crop up from infant triggering mandatory tip.

Largely, leave it to see how the trial goes, and how it actually impacts the workers. And in terms of impacting the CBA, well, Stewards get to enjoy that fun mess, yick.
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Old 09-15-2012, 07:35 AM   #9
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Quote:
Originally Posted by art 1 View Post
many times an infant leaves a huge mess that the parents do not clean up. Not sure why they don't but they don't. So an infant can mean more work for the staff.
ita
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Old 09-15-2012, 07:52 AM   #10
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I wish mandatory gratuities were universal. There are two local hotel restaurants, admittedly higher end, where I got regularly though not frequently. Both add a 20% "service charge," i.e. gratuity. Both have outstanding service and I've never felt the tips were out-of-line.

As for the counter-argument that it takes away a server's incentive, that's the manager's problem. If you're allowing a server to give consistently poor service, you're permanently damaging your restaurant's reputation. As for guests reluctant to complain, again, as a manager you're falling down. A manager and his or her assistants need to be working the room constantly to ensure diners have a good experience. A location at WDW gives no exception to this.
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Old 09-15-2012, 07:54 AM   #11
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I'm always happy to give a tip when the serve has done a good job. If they do an amazing job, I'll tip more. I hate tipping when the service is bad, especially when it's the servers fault (they were rude ect)

It is very different from Australia. Here, if you're over 21, wait staff get $22 an hour so tipping is not expected at all. We still tip when they've done a good job and more if they've been great.
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Old 09-14-2012, 07:03 PM   #12
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That seems reasonable to me. An infant is not likely going to make a mess. A toddler on the other hand...LOL. My sister & I tip extra when we are out with her kids.
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Old 09-14-2012, 07:09 PM   #13
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I'm confused. Having dined many many times with parties of 6 or more at WDW restaurants they have ALWAYS added an automatic 18% gratuity on the bill since we started going in 2000. Most restaurants do this for parties of 6/8 or more in the restaurants here, too. And yes, the reason is that people think that a $20 on the table looks like a lot of money but it's not if the bill is $300.

**Editing: Nevermind, I read it wrong. I see now it's the whole non-eating infant issue.
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Old 09-14-2012, 07:13 PM   #14
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Quote:
Originally Posted by MichiganMomto4
I'm confused. Having dined many many times with parties of 6 or more at WDW restaurants they have ALWAYS added an automatic 18% gratuity on the bill since we started going in 2000. Most restaurants do this for parties of 6/8 or more in the restaurants here, too. And yes, the reason is that people think that a $20 on the table looks like a lot of money but it's not if the bill is $300.
They are now excluding non-eating infants from the head count when taking the automatic gratuity into consideration. So as RS posted above, if there are 5 guests eating and the 6th person at the table is a baby, they wont add the tip although they will still be included on the ADR.

Last edited by cluvsdisney; 09-14-2012 at 07:37 PM.
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Old 09-14-2012, 07:27 PM   #15
JimmyV
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Quote:
Originally Posted by MichiganMomto4 View Post
And yes, the reason is that people think that a $20 on the table looks like a lot of money but it's not if the bill is $300.
Yes, but....if you were a server, would you rather get "stiffed" by a table of 8 who leaves a $20 tip on a $300 bill, or a server who gets a generous tip of 25% from a table of two who has a bill of $60? Do the math.
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