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Old 09-03-2012, 10:04 AM   #1
lakerz5
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Anyone disappointed with the servers on the Fantasy?

We took our 5th cruise on Disney with the Fantasy and were very disappointed with our servers. They never remembered the drink of the day we ordered. I had a butter knife with butter on it dropped on my semi formal dress, my son had a coke spilled onto his lap and they both disappeared the last night so we had to hunt them down to give them their tip receipts. On that last night we watched other tables take pictures with their servers as we had done in the past, but we were just sitting there waiting for them to return so we could give them their tip receipts (We were in a separate smaller room with several other tables the last night & their other large table was in the larger room nearby). One night the asst. server got ticked when in the middle of a story he was telling us, he had to help the other table and we ended up leaving since it was after dessert..and he couldn't believe we didn't wait at our table for him to return and finish his story. They were the worst we'd ever had and there was no way we would give them an "excellent". We put "just ok" on the review sheet at the end of our cruise.

I'm wondering since we've rebooked for next summer if we can make sure we don't have these 2 next year.....

Anyone else with similar experiences?
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Old 09-03-2012, 10:24 AM   #2
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We had a bad team of servers on the dream a few weeks ago. Food order was wrong, never got our wine until the 2nd or 3rd course. Ds missed dine and play the first two nights because his food came so late. As in other tables were looking at dessert menus and ds did not have his food. Dh did say something to the head server and the service was much better the remainder of the cruise. I was so surprised, having heard so much good stuff about the servers with disney.
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Old 09-03-2012, 11:05 AM   #3
afossett
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I recently went on the Fantasy and sort of feel the same way. I describe the meal service as Good but when they tried to make up from a mistake, it was WOW. They went out of their way to correct something they forgot which was good but really shouldn't have made some of the mistakes they did. I thought maybe there were new so I asked and one had been on cruises for 4 years and the other 9 so that wasn't it. They did ask me once if everything was "excellent, not good". Head waiter only showed up to take the lobster out of the shell and was right there when tips were handed out.
I know they try so hard and maybe it was just an "off cruise" for our team
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Old 09-03-2012, 11:44 AM   #4
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Quote:
Originally Posted by afossett View Post
I recently went on the Fantasy and sort of feel the same way. I describe the meal service as Good but when they tried to make up from a mistake, it was WOW. They went out of their way to correct something they forgot which was good but really shouldn't have made some of the mistakes they did. I thought maybe there were new so I asked and one had been on cruises for 4 years and the other 9 so that wasn't it. They did ask me once if everything was "excellent, not good". Head waiter only showed up to take the lobster out of the shell and was right there when tips were handed out.
I know they try so hard and maybe it was just an "off cruise" for our team
This could describe our experience on the Fantasy last month as well - even to the head waiter and the lobster tail. Not that they were not nice, but they were definitely not what we had experienced in the past. I don't want to "out them", but were they from Peru and Spain??

I remember looking around the room at all the fun other people were having with their wait staff and really missed servers we had in the past. We did not have a bad experience, it's just that we were a little, I don't know what the right word is, wistful, envious, disappointed....it sounds funny but our dining experience was so amazing and positive before that we missed that on this cruise.
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Old 09-03-2012, 12:36 PM   #5
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Our server on the Fantasy was great, but the assistant server was absolutely horrible. I felt sorry for the server because he had to do all the work.
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Old 09-03-2012, 12:49 PM   #6
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I found that the Server and Assistant Server on the Dream had more tables to take care of than they did on the Wonder. They were just a lot busier. The Head Server even started helping out some of the teams in getting their food. Also, there are a lot of teams that are fairly new to the bigger ships.

That said, I would not have been happy to have anything dropped on our clothing.
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Old 10-06-2012, 02:01 PM   #7
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We too had lackluster servers, 3 sets of me! They moved us after the first night (not at our request) but someone was already at our new table! 3rd night, another move!

Servers were great at little things (cutting our children's chicken fingers, making Mickey shaped ketchup) but they rushed us into ordering as soon as west down, and totally forgot several items we ordered during the week

And to make it all a huge mess,my sons "drawing" Was left out of the final Animaters Pallete production. He was in tears the rest of the evening
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Old 10-06-2012, 03:07 PM   #8
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I had read several threads about the lackluster service on the Fantasy before we sailed, and I was very nervous.

I was happy that our serving team was very pleasant and interacted with all of us, and seemed happy to see us. On this cruise, we even saw the Head Waiter helping to clear tables...now this is only our 3rd cruise, but we had never seen them DO anything before.

Our server had "opened" the Wonder and the Magic, as well as the Fantasy. When I asked which he liked best, he said the classics because everything in the galley was easily accessible, and because the Fantasy is so big, it was much more difficult to get what you needed in the galley.

We had mentioned at the beginning that our kids' favorite dessert was the lava cake. On the last night (which was NOT the lava cake night), he arrived with one for each of the kids before we ordered dessert. He also noticed that while the kids and I like seafood, DH did not order (or try) any. So on the second Animator's night, he made sure the appetizer sampler for DH included ONLY the procuitto.

While our serving team on the other 2 cruises were also good, this was the first time I felt one of them went "above and beyond".

I am sorry that so many others had disappointing service.
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Old 10-06-2012, 07:12 PM   #9
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Quote:
Originally Posted by DLW8 View Post
I had read several threads about the lackluster service on the Fantasy before we sailed, and I was very nervous.

I was happy that our serving team was very pleasant and interacted with all of us, and seemed happy to see us. On this cruise, we even saw the Head Waiter helping to clear tables...now this is only our 3rd cruise, but we had never seen them DO anything before.

Our server had "opened" the Wonder and the Magic, as well as the Fantasy. When I asked which he liked best, he said the classics because everything in the galley was easily accessible, and because the Fantasy is so big, it was much more difficult to get what you needed in the galley.

We had mentioned at the beginning that our kids' favorite dessert was the lava cake. On the last night (which was NOT the lava cake night), he arrived with one for each of the kids before we ordered dessert. He also noticed that while the kids and I like seafood, DH did not order (or try) any. So on the second Animator's night, he made sure the appetizer sampler for DH included ONLY the procuitto.

While our serving team on the other 2 cruises were also good, this was the first time I felt one of them went "above and beyond".

I am sorry that so many others had disappointing service.
I had a similar server that had over 10 years with DCL. He knew what he was doing, and the assistant server worked very well with him. I was on the September 8-15 sailing on the Fantasy and thought they did a good job.
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Old 10-07-2012, 09:39 AM   #10
luvs2cruise
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We cruised the Fantasy in June and we LOVED our servers! We had Lumila from India, Amran from Thailand and Head Server, Fritz. They were extremely efficient and accommodating. Like a previous poster stated, Fritz was the best Head Server we've ever had. He stopped by our table nightly and also helped with the lobster tails and joked with the kids.
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Old 10-07-2012, 10:30 AM   #11
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One of the most memorable parts of our recent cruise on The Fantasy were our two servers Lilly and Antonio. They were absolutely amazing and loved our kids (four in the party). We saw them at other times throughout the cruise and they always helped us (my son even threw up on Lilly and she sent us crackers and a lovely note to our room). Two nights some of our party were unable to attend due to sick kids and she sent up a full dinner for the adults included escargot that wasn't even on the menu. The head server Jaime was also good and got that escargot arranged for th last night and we were the only ones in the near vicinity to get them from another dinning room. We had table 82 which was great particularly since it is the big round table in the royal dinning room.
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Old 09-03-2012, 11:08 AM   #12
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lakerz5, are you willing to say who you had as your servers? I'd like to make sure we don't end up with them the next time we are on the Fantasy! THX
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Old 10-06-2012, 07:12 PM   #13
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Our server and head server on the MV was so bad that after three nights I talked to a dining manager we knew from previous cruises and our server was replaced the next night. In order for DH to get that upset the server had to be horrible. He was to the point where he didn't want to even go to the MDR if something wasn't done about it.
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Old 09-03-2012, 01:32 PM   #14
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[QUOTE="lakerz5"]They were the worst we'd ever had and there was no way we would give them an "excellent". We put "just ok" on the review sheet at the end of our cruise./[QUOTE]

I've seen several people mention the review sheet. Does anyone have a copy, or can share the ratings?

Thanks.
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Old 09-03-2012, 02:30 PM   #15
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In june our serving team was excellent not as good at our last magic cruise but excellent non the less and the head server was awesome and spent to much time with our kids. On other cruises we never saw them.
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