DVC RESALES
DVC RESALES

Go Back   The DIS Discussion Forums - DISboards.com > Disney Vacation Club > DVC Resorts
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS Updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read


Reply
 
Thread Tools Rate Thread Display Modes
Old 08-03-2012, 05:23 PM   #1
dvc_john
DIS Veteran

DVC-Trivia Contest - April, 2006: 2nd Place
 
Join Date: Nov 2000
Location: Davenport, IA
Posts: 1,933

Aulani - 2 nights credit due to expansion

Just received an email from DVC saying that due to the expansion during my upcoming trip, they'll credit me with 2 nights worth of points. (For me, that's 92 points!).

Was only mildly concerned about the expansion. But getting 2 nights free will certainly be worth it.

It'll be interesting to see which points they put back. I think I used points from 3 resorts, and can't recall if any of them were banked or not. I know none were borrowed.
__________________
Disney parks visited to date:
Magic Kingdom, EPCOT, Animal Kingdom, Disney's Hollywood Studios, Disneyland Park, California Adventure, Disneyland Paris, Disney Studios Paris,
Tokyo Disneyland, Tokyo DisneySea, Hong Kong Disneyland

DVC nights stayed to date:
AKV 15, ARS 8, BCV 61, BLT 17, BWV 83, HH 64, OKW 198, SSR 30, THV 9, VB 28, VGC 20, VGF 4, VWL 52


Last edited by dvc_john; 08-03-2012 at 05:36 PM.
dvc_john is offline   Reply With Quote
Old 08-03-2012, 05:36 PM   #2
disneynutz


Earning My Ears One At A Time
 
disneynutz's Avatar
 
Join Date: Dec 2006
Location: North Texas
Posts: 18,761

I expect that the expansion work is going to be more disruptive than previously thought. Disney doesn't give back anything unless they have to.

It's hard to complain about a ruined trip when they reduced the required points for the stay.

Bill


On second thought, giving back points doesn't cost Disney a penny, pretty smart!
__________________

disneynutz is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 08-03-2012, 05:40 PM   #3
BobNed


Mouseketeer
 
BobNed's Avatar
 
Join Date: Jun 2000
Location: Kirkland, WA, OKW, SSR, & Aulani
Posts: 403

We got the same message for our stay in December. I think Bill may be right, but I hope not. Two nights free does take the sting out though.
__________________
BobNed is online now   Reply With Quote
Old 08-03-2012, 05:50 PM   #4
oktracy
Mouseketeer
 
Join Date: Jul 2010
Posts: 129

WoW!! Good Deal!!
oktracy is offline   Reply With Quote
Old 08-03-2012, 05:58 PM   #5
toocherie

By the way, the foregoing is not LEGAL advice
I'm also easy--it says so on all the bathroom walls
 
toocherie's Avatar
 
Join Date: Jan 2008
Posts: 6,324

LOL--I guess since John started a new thread I will post here too--I got the same email -- our trip is Oct 23-29. Interesting thought--we are only going to be at Aulani for 5 nights--wonder if it was a longer trip (say 10 days) if there would be a larger credit? In any event, I'm pretty happy especially since we were not planning to be at the resort all that much anyway--lots of day trips planned--it really is going to be a place to hang our hat and maybe relax one day while on Oahu--then we go for a week to Maui.
__________________

toocherie is offline   Reply With Quote
Old 08-03-2012, 06:45 PM   #6
MtlFire
Earning My Ears
 
Join Date: Jul 2008
Location: Quebec, Canada
Posts: 35

Staying 8 nights in a 2 bedroom in September and was offered 2 nights as well. This comes after our banking deadline so hope there won't be an issue with banking them.

Nice gesture on their part.

If I hadn't just booked the return flights yesterday I might have simply extended two more days.
MtlFire is offline   Reply With Quote
Old 08-03-2012, 05:54 PM   #7
theOCdisney
Mouseketeer
 
theOCdisney's Avatar
 
Join Date: Oct 2006
Location: Orange County, CA
Posts: 103

We are staying 4 nights and received the email giving us 1 night credit. I think they are going on the offensive with a good will gesture. Have to say, I appreciate this offer. . Hopefully the construction will not be too bad.
__________________
Lisa
theOCdisney is offline   Reply With Quote
Old 08-28-2012, 11:21 PM   #8
dvc points
Earning My Ears
 
Join Date: Oct 2008
Posts: 25

Was hopeful until I called Aulani's directly

I am a huge DVC fan. Have gotten friends to join because of my enthusiasm. But this is my first negative post. I hope it will give information to other DVC members.

This trip is a very special occasion. 3 of the four grandparents in our family are turning 70 this year. We've planned this for some time. I'm using a lot of points to take everyone.

My disappointment about the expansion was abated when DVC said they'd refund 2nights. But I wanted to make sure things like the Starlit Hui (which people have raved about) and the breakfast buffet (which I always enjoy at Hawaiian resorts) would be offered.

According to the Aulani, it's website is lacking or out right wrong in so many ways.
1. Starlit Hui will be closed for one month beginning Sept 13. We arrive on the 24th.
2. And a regular breakfast buffet is no longer available except on Mondays. You must now pay for the more expensive Character breakfast buffet. None of us wants a character experience. I want to pay for what's offered on their website. A breakfast buffet which is seemingly standard in the nicer resorts in Hawaii. Because the grandparents have some dietary restrictions, and because we all enjoy lavish breakfast buffets when we travel, this is important to us.
3. There will be no more Movie nights during this time period.
4. The spa no longer offers the $45/day entrance for their hydrotherapy baths, jacuzzi, saunas, etc. This is not my thing, but it is what the elderly family members would have enjoyed. Now one must pay for a spa treatment that is at least 50minutes long to gain access to the hydrotherapy area. And these are just the activities I specifically asked about.

I am upset right now because the hotel operator (didn't get his name) was rude. He basically told me this happens all the time at Disney resorts and they are trying to get used to the way Disney does things. So suck it up. When I asked for an email address or phone number to submit a suggestion, he put me on hold then hung up. When I called back someone else answered.
I've traveled to many DVC resorts, and this has not happened. I know Aulani is new. I want to be understanding but Disney should be more accommodating during this period of time when so much has changed from what was advertised on their website. This is BAIT AND SWITCH.

I would suggest they lower the cost of the character breakfast buffet which will now be 6 days/week to the regular buffet breakfast since you no longer have a choice. This would be about $300 savings for us.
During their expansion, Aulani should continue to allow the $45 a day spa entrance.
The Movie night at the least, if not Starlit Hui too, should be temporarily set up in a location away from the construction. Pitch a blow up movie screen near the beach or something. Surely, Disney can come up with something than just saying the activities advertised on our website, brochures, and by our cast members is no longer offered at that time. Too bad.
At the least, Disney should have been more forthcoming and detailed with the degree to which Aulani's guests would be affected during their expansion. When did they know about this anyway? Why didn't they tell us sooner?
Furthermore, Disney should better train their hotel operators/cast members about customer/member service.

In the end, this is a celebration for our family members so we will have a wonderful time, but as the organizer, I wish I had not told everyone about these activities that even the most physically limited member could enjoy.

Does anyone know where I can submit suggestions and if it's even worth my time?
dvc points is offline   Reply With Quote
Old 08-28-2012, 11:53 PM   #9
disneynutz


Earning My Ears One At A Time
 
disneynutz's Avatar
 
Join Date: Dec 2006
Location: North Texas
Posts: 18,761

Quote:
Originally Posted by dvc points View Post
I am a huge DVC fan. Have gotten friends to join because of my enthusiasm. But this is my first negative post. I hope it will give information to other DVC members.

This trip is a very special occasion. 3 of the four grandparents in our family are turning 70 this year. We've planned this for some time. I'm using a lot of points to take everyone.

My disappointment about the expansion was abated when DVC said they'd refund 2nights. But I wanted to make sure things like the Starlit Hui (which people have raved about) and the breakfast buffet (which I always enjoy at Hawaiian resorts) would be offered.

According to the Aulani, it's website is lacking or out right wrong in so many ways.
1. Starlit Hui will be closed for one month beginning Sept 13. We arrive on the 24th.
2. And a regular breakfast buffet is no longer available except on Mondays. You must now pay for the more expensive Character breakfast buffet. None of us wants a character experience. I want to pay for what's offered on their website. A breakfast buffet which is seemingly standard in the nicer resorts in Hawaii. Because the grandparents have some dietary restrictions, and because we all enjoy lavish breakfast buffets when we travel, this is important to us.
3. There will be no more Movie nights during this time period.
4. The spa no longer offers the $45/day entrance for their hydrotherapy baths, jacuzzi, saunas, etc. This is not my thing, but it is what the elderly family members would have enjoyed. Now one must pay for a spa treatment that is at least 50minutes long to gain access to the hydrotherapy area. And these are just the activities I specifically asked about.

I am upset right now because the hotel operator (didn't get his name) was rude. He basically told me this happens all the time at Disney resorts and they are trying to get used to the way Disney does things. So suck it up. When I asked for an email address or phone number to submit a suggestion, he put me on hold then hung up. When I called back someone else answered.
I've traveled to many DVC resorts, and this has not happened. I know Aulani is new. I want to be understanding but Disney should be more accommodating during this period of time when so much has changed from what was advertised on their website. This is BAIT AND SWITCH.

I would suggest they lower the cost of the character breakfast buffet which will now be 6 days/week to the regular buffet breakfast since you no longer have a choice. This would be about $300 savings for us.
During their expansion, Aulani should continue to allow the $45 a day spa entrance.
The Movie night at the least, if not Starlit Hui too, should be temporarily set up in a location away from the construction. Pitch a blow up movie screen near the beach or something. Surely, Disney can come up with something than just saying the activities advertised on our website, brochures, and by our cast members is no longer offered at that time. Too bad.
At the least, Disney should have been more forthcoming and detailed with the degree to which Aulani's guests would be affected during their expansion. When did they know about this anyway? Why didn't they tell us sooner?
Furthermore, Disney should better train their hotel operators/cast members about customer/member service.

In the end, this is a celebration for our family members so we will have a wonderful time, but as the organizer, I wish I had not told everyone about these activities that even the most physically limited member could enjoy.

Does anyone know where I can submit suggestions and if it's even worth my time?
Tough lessons learned, we too love Disney with artwork and statues sharing our home, and we also loved the DVC. Like yourself we referred families, over 20 to become members. We own at 5 resorts, 1300 plus points and we vacation at WDW 2 or 3 times per year.

Over the years I have gotten to know many CM's that work at WDW and DVD/DVC, they are great people, dedicated people, and they are frustrated people. Disney seems to have changed the way that they do business and/or we are close enough to see the difference now.

Disney is in business to make a profit, they made a all time record profit last quarter. As time goes on you start seeing behind the curtain and it's sad.

The CM that you were talking to probably wasn't at Aulani, like other Disney Resorts, the calls to the resort are answered in a call center where the people act like they are at the resort.

You can contact the Member Satisfaction Team and express your frustration but to be honest, they are great at acting like they care but it doesn't seem to change anything.

dvcmembersatisfactionteam@disneyvacationclub.com

Bill
__________________

disneynutz is offline   Reply With Quote
Old 10-01-2012, 11:56 AM   #10
Neraj
Earning My Ears
 
Join Date: Apr 2012
Posts: 72

Quote:
Originally Posted by disneynutz View Post
Tough lessons learned, we too love Disney with artwork and statues sharing our home, and we also loved the DVC. Like yourself we referred families, over 20 to become members. We own at 5 resorts, 1300 plus points and we vacation at WDW 2 or 3 times per year.

Over the years I have gotten to know many CM's that work at WDW and DVD/DVC, they are great people, dedicated people, and they are frustrated people. Disney seems to have changed the way that they do business and/or we are close enough to see the difference now.

Disney is in business to make a profit, they made a all time record profit last quarter. As time goes on you start seeing behind the curtain and it's sad.

The CM that you were talking to probably wasn't at Aulani, like other Disney Resorts, the calls to the resort are answered in a call center where the people act like they are at the resort.

You can contact the Member Satisfaction Team and express your frustration but to be honest, they are great at acting like they care but it doesn't seem to change anything.

dvcmembersatisfactionteam@disneyvacationclub.com

Bill
The reason all these changes are happening at Aulani are BECAUSE of feedback gathered by guests who have stayed at the resort. Of course major changes aren't going to happen because of one groups dissatisfaction, but when they see trends concerning possible opportunities to improve they seem to work on it.
Neraj is offline   Reply With Quote
Old 11-07-2012, 03:39 PM   #11
salemk
Mouseketeer
 
salemk's Avatar
 
Join Date: Aug 2008
Location: Phoenix, AZ
Posts: 112

Now that we are in the beginning part of Nov. Has anyone staying in late Dec through early Feb receive any notification from Disney about getting a refund for 1-2 days worth of points? Last info I saw was that only people through mid Dec had received refunds for points. Just wondering since we will be there from 2/2/13 - 2/8/13.
salemk is offline   Reply With Quote
Old 11-07-2012, 07:35 PM   #12
saintstickets
DIS Veteran
 
saintstickets's Avatar
 
Join Date: Aug 2009
Location: Petal, MS
Posts: 2,559

DD is staying from 12/14-12/20/12 and we're getting 2 nights credit. They are supposed to stop construction for Christmas and then resume sometime in January. I would suspect that, depending on how much construction is remaining after Christmas, it will determine the possibility of credits.
__________________
Bill B

DL - 1967 | WDW - 1973 (Orlando) | WDW - 1980 (Kissimmee) | WDW - 1985 (Kissimmee) | WDW - 1997 (Contemporary) | WDW - 2007 (Old Key West)
DVC - May2010 - OKW | Nov-Dec2010 - AKV/BWV | May2012 - BLT/VWL | Sep2012 - Aulani (30th anniversary) | Dec2012 - Aulani (DD honeymoon) | Oct2013 - BCV | Jun2014 - BWV | Oct2014 - DCL/BCV | Aug2015 - DCL Alaska | Dec2015 - BWV

The "Don't mess with the CMs/take less photos TR" Jun14 @ BWV
Oct13-BCV - MNSSHP, F&W, Wild Africa Trek
Sep12-Aulani - Sharks, horses, a submarine scooter, luau & Mickey
May12-BLT/VWL - Don't tell Mickey! It's NOT a bug's life! That's a dolphin's WHAT? Where's the ER? Is that a body? Seaworld, Discovery Cove, IoA, Space Center
Nov/Dec10-AKV/BWV - Backstage Magic Tour; V&A; Lots of pics and video
May10-OKW - DDP cost analysis; Wishes Dessert Party; Fantasmic
saintstickets is offline   Reply With Quote
Old 11-14-2012, 01:44 PM   #13
lilbuddy88
Mouseketeer
 
Join Date: Oct 2012
Posts: 256

Quote:
Originally Posted by salemk View Post
Now that we are in the beginning part of Nov. Has anyone staying in late Dec through early Feb receive any notification from Disney about getting a refund for 1-2 days worth of points? Last info I saw was that only people through mid Dec had received refunds for points. Just wondering since we will be there from 2/2/13 - 2/8/13.
We've got reservations for 2/19-2/26. we haven't received any word of a credit
lilbuddy88 is offline   Reply With Quote
Old 09-30-2012, 08:24 PM   #14
conandrob240
DIS Veteran
 
Join Date: Aug 2006
Posts: 1,329

We had a 4 night studio stay booked from 12/2-12/6 and received notice we'll be refunded 1 night's points. This happened about a month ago. I also just today booked an additional 2 nights stay in island view studio later that week for 2 nights after our cruise. I wonder if I will also get a refund or resort credit for the 2 night stay? That would be awesome!
conandrob240 is offline   Reply With Quote
Old 11-14-2012, 08:40 PM   #15
BlazerFan
Mouseketeer
 
Join Date: Jan 2009
Location: Vancouver (not B.C.), Washington (not D.C.)
Posts: 431

We will be traveling to Aulani on 11/23 for 9 nights. I borrowed some 2013 points to make the reservation before I knew about the 2 night credit back in points. Does anyone know if the 2013 points credited back will go back into the 2013 use year and be available for banking? I got 2 different answers when I asked MS in the beginning.
BlazerFan is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

DVC-Resales.com | 1-800-550-6493 (Contact The Timeshare Store) | DVC Resale Listings

facebooktwittergoogle plus youtube itunesDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 06:48 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.

You Rated this Thread: