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Old 06-26-2012, 10:21 AM   #1
jcb
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New Blog Post - Disney Sues Unauthorized Ticket Resellers in Orlando

Just to liven things up while so many are out on a boat, I'm shamelessly promoting my new blog post for the DIS Unplugged Blog:
http://www.disunplugged.com/2012/06/...rs-in-orlando/
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Old 06-26-2012, 12:58 PM   #2
Cheshire Figment
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At the Parks we have methods to easily tell if tickets have been resold by an unauthorized dealer (and I will not tell what they are).

The best a Guest can hope for is for us to sell them brand new tickets at full Gate price, return the original tickets to them after taking action that they cannot be used at all, and suggest to them that they back to the seller and hoe they can get a refund. And, at a GR window I have had people mention they had paid cash, and, no, they don't have a receipt.
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Old 06-26-2012, 01:02 PM   #3
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Quote:
Originally Posted by Cheshire Figment View Post
At the Parks we have methods to easily tell if tickets have been resold by an unauthorized dealer (and I will not tell what they are).

The best a Guest can hope for is for us to sell them brand new tickets at full Gate price, return the original tickets to them after taking action that they cannot be used at all, and suggest to them that they back to the seller and hoe they can get a refund. And, at a GR window I have had people mention they had paid cash, and, no, they don't have a receipt.
CF, I wondered what you would say about this when I wrote the blog post. While I may not like the prices WDW charges for tickets, I really do like the fact that WDW is being proactive to combat people being misled by the "used" ticket sales people. I can speculate that WDW is protecting its bottom line, I suppose some of the people turned away don't buy "good" tickets, but I don't think that the bottom line was the only reason for the lawsuits.
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Old 06-26-2012, 10:30 PM   #4
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I always warn my guests about these vendors. The guests all think I'm nuts and that I get commission or something from Disney. I printed out the blog to show my guests that I am not nuts and I am only looking out for them!
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Old 06-26-2012, 11:07 PM   #5
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Last year i bought tixkets on ebay from someone advertising themself to be an authorized reseller. Got to the park and the tix didnt work. Had to deal with guest services and then a disney detective to find out where the tix came from. Once they got info from me they could care less if i got a refund or not. They would not help at all. I got a refund from the seller and bouht new tickets at the gate. Turns out he was buying convention tickets and reselling through ebay. He had perfect feedback but i bought them months early so by the time disney caught on, everyone else had used their tickets already.
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Old 06-28-2012, 07:31 AM   #6
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I think the lawsuit is a good one! If it stops resellers from taking advantage of unsuspecting guests, that's great! As for the PP who was "taken" by the ebay sale, I'm sorry you were affected. I'm glad that the reseller refunded you (likely so you wouldn't post a scathing review on ebay). But I do not feel it's Disney's fault that you were scammed by a third party and Disney has no responsibility to make it right for you. Can you imagine how bad this situation would get if Disney was known for caving and giving free tickets to the poor scammed guests? The reselling market would run rampant if people knew that Disney would just make things right if the tickets weren't valid.

As for filing this lawsuit just as the ticket prices increased is not only good for Disney but good for its guests. When the prices go up, people are more likely to seek out cheaper tickets which could only help the scammers. This makes the issue quite public and puts the scammers on notice.

I say - Good Job Disney!
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Old 07-27-2012, 02:38 PM   #7
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So I should be able to buy concert tickets from a scalper, and then if I'm denied admission, I should demand that I get in anyway? Add me to the list of people who don't understand S-hockey's argument.
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Old 07-27-2012, 02:45 PM   #8
Mary Jo
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I do not understand why Disney should be responsible if someone buys tickets from another vendor, especially off of ebay or other unauthorized venue, and the tickets are not good.

Disney may have compensated the buyer in some way, but that is just a good example of their fantastic customer service, even when they are not in the wrong.
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Old 07-27-2012, 03:01 PM   #9
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I complained, not because I was denied admission, but because I was treated like a common criminal where it was made out to be my fault. The detective was horrible to me and told me to file a police report, but refused to give a statement or anything written for me to provide to the police as needed. He stood down near the window and spied on us while we were trying to get the situation straightened out and our money back. He interrogated us about the tickets and made it seem like we were the ones who were giving people expired tickets. He also gave us several different excuses for why the tickets were flagged.

Also the original vendor showed "proof" ( which we later turned out to be false) of being an authorized Disney ticket salesperson. I thought the person was being truthful as I wouldn't knowingly buy tickets from someone unauthorized. I didn't realize people went out of their way to lie about stuff like that.

Maybe Disney felt responsible for our mistreatment by their security member? I'm sure they don't just go around giving people passes if the guest is in the wrong.
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