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Old 05-02-2012, 09:13 PM   #1
MegSmethurst
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Angry you want us to pay WHAT for parking?!

So the story begins with an ADR made for Garden Grove at Disney's Swan Resort. As you can guess from the title, I was not happy about the parking fees. Now, keep in mind that we don't bat an eye paying $14 everyday to park at the parks. I know that it's something that comes with staying offsite and we really like that we can park at any of the 4 Disney sites.

Well we get to the Swan resort and see that the parking cost is $15! There's no hourly fee, no 2 hour grace period for dining. I understand that they don't want guests parking in the resort parking lots and hopping on the WDW busses. I would not do that and am not encouraging that. But really, after paying to park in the park lots I have to pay again?? Really??

Well, I tried to enjoy my meal and forget about it. I mean, what could I do? I was able to move past it until we got in our car to pay the fee and leave the lot. "15.98" says the parking attendant. WHAT?? YOU CHARGE TAXES ON THE CRAZY OVERPRICED PARKING FEES?? WHAT??

I don't think there is anything I can do about this. I know there's no point in staying mad. But I honestly can tell you I will never stay at the swan or dolphin resort. Never. we had a delicious meal at Whispering Canyon Cafe and didn't pay a time. Just wanted to share my frustrations with the people that might just get it.
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Old 05-02-2012, 09:26 PM   #2
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I was under the impression that restaurants at the Swan and Dolphin would validate parking receipts....is that no longer the case?
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Old 05-02-2012, 09:29 PM   #3
si-am
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That would be annoying.

S&D even charge their hotel guests parking fees, though! Just one reason I don't want to stay there again. I really hate parking fees at hotels. Raise resort rates for everyone if you must, but don't penalize people who live close enough to drive instead of fly!
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Old 05-02-2012, 09:55 PM   #4
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Some restaurants at the S/D validate parking - I do not know if Garden Grove is one. I think I have read that Shula's and bluezoo do.

When in doubt, ask at the restaurant - maybe you could have gotten free parking?
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Old 05-02-2012, 10:41 PM   #5
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It is not Disney's Swan Resort. It is owned and operated by Tishman Hotel Corporation who lease the land. It is Tishman's parking fee you are paying at that hotel. That's what you had to pay for parking again. You weren't paying Disney again. You paid Disney to park in their lots then Tishman to park in theirs. Its also Tishman's rules for parking time and length not Disney's. Two completely separate companies.

$15 for a Sheraton is actually pretty cheap. I'm used to $20-$25 at most Sheratons I've been to.
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Old 05-02-2012, 10:50 PM   #6
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$15 isn't that bad compared to at least one hotel near Hollywood, CA......we once got a hotel room using name your own price on priceline for $40 per night and the hotel charged $55 per night for parking!

Yes, I typed that right, the parking rate was $15 more per night than our room rate.

This was a last minute deal for us and we were staying local, just a mini getaway to Hollywood, needless to say we were not happy about this at all.

We looked more into the hotel, there was no nearby street parking and no hourly rates at their lot, the total was $55 for an hour or for 24 hours, didn't matter to them.

We talked with the hotel, who told us to call Priceline and they would allow us to cancel, because we planed on $20 at most per night for parking, which is still very high, but $55 per night was way out of our price range, that effectively would have made our room rate $95 per night.

That being said, I think it should be legally required for a business to provide free parking for it's customers for what would be a reasonable amount of time of being there, in the case of a hotel, if you are staying there, parking should be free for the length of stay, if you are going to a restaurant, 2-3 hours, perhaps a little more depending on the restaurant.

Bottom line is if I am a paying customer, I expect to be treated with respect and part of that is I expect you to provide parking at no cost to me.

Now, if you think that's bad, how about this, our city of Long Beach, CA wants to ban free parking in the entire city. They want to require all merchants to charge for parking. They already have banned plastic bags and require merchants to charge $0.15 per paper bag and on top of it they want us to pay for parking. Luckily I live on the border to another city (literally on the border) and we shop there more often than in Long Beach because of this. This policy has cost the local merchants a lot of money in lost revenue, because most people are doing this. Now they want to tack the cost of parking (something like $5 per hour) on top of it.

Ok, can you tell that charging for parking is a hot issue for me and that I don't like it? LOL

Seriously, it's just pathetic, setup your business to handle parking for the customers you have or don't setup shop there. If you want your free parking to be remote and provide Vallet parking at a charge, that's fine (as long as you provide free Vallet for the disabled), but you should always provide a free option.
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Old 05-03-2012, 06:43 AM   #7
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Quote:
Originally Posted by cmwade77 View Post

That being said, I think it should be legally required for a business to provide free parking for it's customers for what would be a reasonable amount of time of being there, in the case of a hotel, if you are staying there, parking should be free for the length of stay, if you are going to a restaurant, 2-3 hours, perhaps a little more depending on the restaurant.

Bottom line is if I am a paying customer, I expect to be treated with respect and part of that is I expect you to provide parking at no cost to me.
Then they would just roll the cost into the room or food costs. You would still be paying it one way or another. It would never be "free". Plus, I like having it broken down. I don't want to pay more for things that I will not be using. If I take a taxi to a restaurant, I don't want to pay inflated prices so that other diners think they are getting "free" parking.
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Old 05-02-2012, 11:18 PM   #8
smcabee
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I don't mind the parking fee but I would like it to be more prominent on the restaurant website so every one knows it's cost.
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Old 11-18-2012, 11:27 PM   #9
MegSmethurst
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I think what got me the most was charging taxes on the parking. I could have done more research but even if I had, I still would have been ticked to pay so much for only an hour or so...
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Old 11-19-2012, 07:16 AM   #10
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You could always take Disney transportation to your meal then you wouldn't have to pay for the parking.

Great discussion thread and information!
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