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Old 01-18-2010, 09:28 AM   #1
erincon23
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New (Made-Up) Position -- WDW VP of Guest Comfort --- WWYD?

So Disney approaches you and offers you the brand-new job of VP of Guest Comfort. Your mandate is to look at the entire operation and suggest things that will make the guest experience better. Realistically, what would you suggest? (and what would be, unrealistically, super fantastic?) I know I'd suggest:

- refrigerators in all guest rooms
- moving walkways from the bus drop (especially where you have to pick up the bus to POP from the parks) to near the front gate, for those late-night treks back to the bus when your feet are screaming at you
- revamp of food services, to make the food better (for the prices they charge...)

How about you? I've been to WDW several times, but I know there are some "warriors" out there who could suggest much more!

Erin
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Old 01-18-2010, 11:27 AM   #2
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Quote:
Originally Posted by erincon23 View Post
Do Disney approaches you and offers you the brand-new job of VP of Guest Comfort. Your mandate is to look at the entire operation and suggest things that will make the guest experience better. Realistically, what would you suggest? (and what would be, unrealistically, super fantastic?) I know I'd suggest:

- refrigerators in all guest rooms
- moving walkways from the bus drop (especially where you have to pick up the bus to POP from the parks) to near the front gate, for those late-night treks back to the bus when your feet are screaming at you
- revamp of food services, to make the food better (for the prices they charge...)

How about you? I've been to WDW several times, but I know there are some "warriors" out there who could suggest much more!

Erin
I must say after 43 trips and if my job was VP of guest comfort, I'd say I did a great job. Don't agree with the fridges is all resorts, values are just that, value, you want, you rent or move up to moderate or deluxe. No sense raising the price of a value to include a fridge if a guest doesn't want or need one.

Moving walk ways,,, come on......America is too lax now, people need to get out more and walk and exercise. I know Disney is huge and an awful lot of walking, but I know that going in. It's nice to stroll around by foot.

As for food, meals are okay for us, we're not gourmands or foodies and the CS and food courts in my opinion do a great job, you have choices for you to make. The Table Service restaurants just aren't to our liking, over priced and over hyped, we don't waste time on them.

All in all, I have nothing to change or add, we like Disney just the way it is, sorry.
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Old 01-18-2010, 11:37 AM   #3
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free Wi-Fi in all resorts!
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Old 01-18-2010, 11:43 AM   #4
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Originally Posted by jenniferyawn View Post
free Wi-Fi in all resorts!
or at least in the moderate and deluxe ones in keeping with the theme of the value ones being bare-bones.

No need in this day and age to charge $10 for 24 hours of internet except because you know people will pay it. "Bandwidth" does not cost as much money as ISPs and phone co's want you to believe.
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Old 01-18-2010, 11:55 AM   #5
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More fans in the queues or enclosed queues with A/C for the warm months (9-10 months of the year )

Longer park hours year-round (esp. for Animal Kingdom...come on...riding EE in the dark would be awesome.) Just because the animals go to sleep doesn't mean the park needs to. And many times I've wanted to do a park other than the MK during the middle of the week but with 7-8pm closing times, it does a local no good (esp. since I have to head north to pick up my DD and then back down)

Widen walkways or somehow put arrows on the ground for directional patterns. Over time, people start following those patterns, in general. Esp. for infamously crowded areas like that in front of TSM (why have a character photo-op spot right in front of the entrance?) or the area near Splash and Pecos Bill or over by HM/CHH.

More buses dedicated to each resort. It's quite frustrating staying at, say, POFQ and having to go through the multiple stops at POR before going on to a park.
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Old 01-18-2010, 12:02 PM   #6
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1) Limit or eliminate strollers! If the kid can walk they should walk like the rest of us. It all part of the experience. Besides the quicker they get tired the sooner they will be back at the resort taking a nap or going in the pool. Keep strollers for children that real needs.

2) Cover all Queing areas so we don't have to bake while waiting to get in.

3) Improve the water quality at the water fountains. If they can grow tomatoes on a tree and grow plants without dirt I'm sure they can filter the water and cool it in the park.

I'm sure there are others.
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Old 01-18-2010, 02:43 PM   #7
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Originally Posted by JDUCKY View Post
Longer park hours year-round (esp. for Animal Kingdom...come on...riding EE in the dark would be awesome.) Just because the animals go to sleep doesn't mean the park needs to. And many times I've wanted to do a park other than the MK during the middle of the week but with 7-8pm closing times, it does a local no good (esp. since I have to head north to pick up my DD and then back down)
Yes, yes, yes. Animal Kingdom is awesome at night. You can only ride Everest at night during PM EMH (no good if you are just coming in for the day) or extended hours season at Christmastime. Riding Everest at night was one of our must-dos during our Christmas trip, I knew we wouldn't have another oppurtunity for several months at least. It is WONDERFUL at night!

I for one think the CS meals are very good, esp if you compare them to typical fast food. I would like to see the TS meals improved and the outrageous pricing scaled back a bit.

WiFi in all resorts should be absolutely implemented, it comes in a $60/night Howard Johnson, for heaven's sake.

Revamp the dining plan to offer even more flexibility. Maybe 3 "credits" and one snack per day, with a CS being one credit and a TS being two. Eliminate desserts and charge less. Or include continental breakfast at the mods and deluxes, again many "cheap" hotels include this.

Covered bus stops at the values seems like an obvious need.

Refillable mugs good for everywhere, though I must admit I would not want to carry them throughout the parks unless they were leak-proof and I could stuff them in a backpack.

Somehow come up with a way to get purchases back to your room even if you are leaving the next day. We often have only a two-night stay and if we don't buy anything till day 2 of a 2 night stay we cannot have it sent to the room. We have no choice whatsoever with a one-night stay.
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Old 01-19-2010, 05:40 AM   #8
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free Wi-Fi in all resorts!
Agreed, you can go to a simple motel 6 and they offer free wifi, but why do some of the best resorts, IMHO, in this country charge 10$.
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Old 01-19-2010, 06:21 AM   #9
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I think this kinda goes along with the no flash photography thing. I think cell phone usage should not be allowed on the rides. Not only is it rude and distracting but it is very sad to see a kid trying spend time with their parents and show them something cool on a ride such as POTC and the parent is talking on their phone.

I would also like to see better kids meal choices.
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Old 01-18-2010, 08:32 PM   #10
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checking key cards at resort pools, especially SAB and other deluxe pools. i know SAB checks but lately it's been iffy.

not elimintating strollers but finding a way to make the traffic flow smoother, something like dividing the walkways further to keeps strollers to one side. most walkways arn't big enough so there goes my plan... just something to lessen "ankle biting".

free wi-fi in the park! itunes has all those great apps, but with an ipod touch u can't access them without wi-fi!

i think disney is doing a great job as it is!!!!! anything they do now is just an improvement!!!!!

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Old 01-19-2010, 11:51 AM   #11
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Quote:
Originally Posted by erincon23 View Post
Do Disney approaches you and offers you the brand-new job of VP of Guest Comfort. Your mandate is to look at the entire operation and suggest things that will make the guest experience better. Realistically, what would you suggest? (and what would be, unrealistically, super fantastic?) I know I'd suggest:

- refrigerators in all guest rooms
- moving walkways from the bus drop (especially where you have to pick up the bus to POP from the parks) to near the front gate, for those late-night treks back to the bus when your feet are screaming at you
- revamp of food services, to make the food better (for the prices they charge...)

How about you? I've been to WDW several times, but I know there are some "warriors" out there who could suggest much more!

Erin
make sure that all welsh people were given the best rooms !!!!!!!!!
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Old 01-19-2010, 12:43 PM   #12
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Have to disagree with banning/limiting strollers. I try to be very courteous with my stroller. However, I too have hit a couple of ankles.. when someone thinks they'll be able to cut over in front of it and then realizes there wasn't as much room as they thought.
It sounds like you DO try to be courteous, and I normally try to give strollers the right of way and not cut over in front of them, but it aggrevates me when a stroller runs into the back of my ankles, and then the person who is pushing the stroller doesn't even say sorry.
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Old 01-19-2010, 12:48 PM   #13
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make sure that all welsh people were given the best rooms !!!!!!!!!
Oh! This reminds me of something at America Idol Experience at DHS.

My DD and I attended the finale show this past Sunday. One of the contestants, Karl, was British and he's being interviewed by Sean and Sean asks him where he's from.

Karl replies, "I'm from Wales."

Sean retorts, "You're from Wales? I'm from humans."




Took most of the audience a few seconds to catch on to that one. hehe.



Oh, Karl won the evening, btw. My DD was quite happy.
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Old 01-22-2010, 07:35 AM   #14
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I'm going to move this over to the theme parks community board.
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Old 01-22-2010, 08:09 AM   #15
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I'm going to move this over to the theme parks community board.
I am shocked this thread got moved.....and not Closed.

Loosening the belt I see.

OK.... let's get back to the topic of why Values are just beds, and Moderates are so much more..... I mean....What would you do if your were VP of Guest Comfort.
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