Disney Information Station Logo

Go Back   The DIS Discussion Forums - DISboards.com > Disney Trip Planning Forums > Disney Restaurants
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS Updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read


Reply
 
Thread Tools Rate Thread Display Modes
Old 08-25-2009, 08:53 PM   #1
JMB123
Mouseketeer
 
JMB123's Avatar
 
Join Date: Jul 2009
Posts: 123

Thumbs down Disney cancelled our ADR-Teppan Edo Support Group

I just got a phone call from Disney to tell me that they needed to cancel our ADR at Teppan Edo in September. The CM said they computer overbooked the restaurant and she was unable to get us in at any other time during the 10 days we're there. I asked if I should be worried about our other ADRs and she said no, but I still am! Has this happened to anyone else?
JMB123 is offline   Reply With Quote
Old 08-25-2009, 09:11 PM   #2
leeann32
DIS Veteran
 
leeann32's Avatar
 
Join Date: Jun 2008
Location: Oconomowoc, WI
Posts: 794

Quote:
Originally Posted by JMB123 View Post
I just got a phone call from Disney to tell me that they needed to cancel our ADR at Teppan Edo in September. The CM said they computer overbooked the restaurant and she was unable to get us in at any other time during the 10 days we're there. I asked if I should be worried about our other ADRs and she said no, but I still am! Has this happened to anyone else?
OMG!!! I can't believe they did that to you. It's not your fault they overbooked Teppan Edo!
__________________
2012 Wilderness Lodge Villa
2009 Beach Club
2008 Polynesian
leeann32 is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 08-25-2009, 09:16 PM   #3
MallenBeadle
All the world is made of faith, trust & pixie dust
 
MallenBeadle's Avatar
 
Join Date: Nov 2007
Location: England
Posts: 47

Same has just happened to me, currently at WDW had lunch booked on Wednesday and told although they can't force me to cancel wait could up to 5 hours if eat at all. Again assured me my other ADR's weren't affected
MallenBeadle is offline   Reply With Quote
Old 08-25-2009, 09:49 PM   #4
mkleinbe
DIS Veteran
 
Join Date: Aug 2009
Posts: 708

Quote:
Originally Posted by MallenBeadle View Post
Same has just happened to me, currently at WDW had lunch booked on Wednesday and told although they can't force me to cancel wait could up to 5 hours if eat at all. Again assured me my other ADR's weren't affected

For what restaurant? This online system is so flawed it's driving me nuts!
__________________
Mary
DVC members at Animal Kingdom Villas!
mkleinbe is offline   Reply With Quote
Old 08-25-2009, 09:51 PM   #5
notaclue
DIS Veteran
 
Join Date: Apr 2007
Posts: 1,167

Quote:
Originally Posted by MallenBeadle View Post
Same has just happened to me, currently at WDW had lunch booked on Wednesday and told although they can't force me to cancel wait could up to 5 hours if eat at all. Again assured me my other ADR's weren't affected
Which restaurant was this? Jeez now I'm getting worried about our trip the end of Sept and thinking why bother making ADRs if they are that overbooked.

Just wondering how they determined whose ADR to cancel per the PP. Something's just not right about this whole free dining/ADR deal lately!! Makes me wonder if the online ADR system is to blame?
notaclue is offline   Reply With Quote
Old 08-25-2009, 09:56 PM   #6
oybolshoi
You say vacation addict like it's a bad thing...Viva le Mochaccino!!!
Trips on painted lines in parking lots
Plankton's evil minion
 
oybolshoi's Avatar
 
Join Date: Aug 2004
Location: OFallon, Missouri
Posts: 11,869

what a mess.

sorry you guys have to deal with this ... and I'm crossing my fingers that we don't have to deal with it in October.

I'd love to know how this could even happen and then how they determine who gets the lucky phone call ... is it last reservation made in the system gets canceled or do they just draw straws?
__________________
2009 Food Reviews: Pie That Brownie, Fruitcake!
2008 Food Reviews: We Smelled It; It Had to be Eaten!
2007 Food Reviews: Hungry are the Damned!!
2007 Food Reviews: The Food was not Undelicious!
2006 Food Reviews: As God As My Witness, I'll Never Be Hungry Again!


Join us on the community board for non-Disney food porn and continued good-time tomfoolery: Bendy-Friendies V.4
Feeling Adventurous? Visit Our Food & Travel Blog: Gastropod Travels
oybolshoi is offline   Reply With Quote
Old 08-25-2009, 10:00 PM   #7
jcemom
Official Tag Fairy Assistant
I like it here and I want to stay! :)
think of all that money I could have put towards Disney!
 
jcemom's Avatar
 
Join Date: Mar 2003
Location: too far from WDW
Posts: 8,486

How crummy!
__________________
Tracey


* 9/2015 Fantasy & ??? * 12/2014 BWV * 9/2013 AKV & Dream & POR * 9/2012 BWV & AKV * 2/2011 CBR * 1/2010 Pop * 9/2009 AKV * 1/2009 BCV * 9/2008 POFQ * 12/2007 OKW * 1/2007 Pop * 10/2006 Pop & OKW * 1/2006 BWV & AKL * 9/2005 Pop * 6/2005 POR * 2/2005 WL * 2/2004 AKL * 2/1989 offsite * 6/1978 offsite *
jcemom is offline   Reply With Quote
Old 08-25-2009, 09:58 PM   #8
mkleinbe
DIS Veteran
 
Join Date: Aug 2009
Posts: 708

Quote:
Originally Posted by notaclue View Post
Makes me wonder if the online ADR system is to blame?
With what small bit of computer/networking knowledge I have, I do blame it on the online system. I feel that some more Beta testing would have helped matter a lot.
__________________
Mary
DVC members at Animal Kingdom Villas!
mkleinbe is offline   Reply With Quote
Old 08-25-2009, 10:01 PM   #9
MallenBeadle
All the world is made of faith, trust & pixie dust
 
MallenBeadle's Avatar
 
Join Date: Nov 2007
Location: England
Posts: 47

Sorry should have said it was for Teppan Edo as well, hopefully this is the only restaurant affected
MallenBeadle is offline   Reply With Quote
Old 08-25-2009, 10:14 PM   #10
graceesmom
DIS Veteran
 
graceesmom's Avatar
 
Join Date: Sep 2008
Location: Charleston, SC
Posts: 1,345

Quote:
Originally Posted by JMB123 View Post
I just got a phone call from Disney to tell me that they needed to cancel our ADR at Teppan Edo in September. The CM said they computer overbooked the restaurant and she was unable to get us in at any other time during the 10 days we're there. I asked if I should be worried about our other ADRs and she said no, but I still am! Has this happened to anyone else?
Holy Crap! I hope this is fairly isolated. Although you are obviously not the only one. Did they get you in somewhere? At this late date, I'm sure everything is booked.
__________________
Oct. 07 All Star Sports * Oct. 08 Gaylord Palms Apr. 09 CR Oct. 09 Poly May 10 CR MK View * July 10 Beach Club *
Oct. 10 Poly * March 11 Beach Club * June 12 Grand Floridian *August 12 POR Royal Room and Yacht Club April 26-May 5 2013 CSR and Poly- 1st Time trying Club Level July 2013 Yacht Club January 2014 Animal Kingdom LodgeMarch 2014 Saratoga Springs and Coronado Spring Business Class
April 2014 Grand Floridian July 2014 Wilderness Lodge Club Level
CRUISES August 2013 Disney Dream March 2014 Disney Magic*
*April 2014 Disney Dream* UpcomingNovember 2014 Disney Fantasy


ADVENTURES BY DISNEY - MAY 2014 Viva Italia

NEW April/May 2013 Family and Friends at Disney Beautiful Day http://www.youtube.com/watch?v=f7t7VhbD8do
Summer 2012 WDW Vacation Video http://www.youtube.com/watch?v=8cxyUicMy5w
March 2011 WDW Vacation Videohttp://www.youtube.com/watch?v=mpjlGPQ_CQ4
May 2010 WDW Celebration Vacation Video http://www.youtube.com/watch?v=tInxvg3qjh4
graceesmom is offline   Reply With Quote
Old 08-25-2009, 10:19 PM   #11
nonnasally
forever tink
 
nonnasally's Avatar
 
Join Date: Jul 2009
Location: Philly suburbs
Posts: 366

Think I will call Disney Rev tomorrow and reorder my dining with them. Just booked all my ADR's today for last week of October. Now I am wondering if online booking was too good to be true. thanks for sharing
nonnasally is offline   Reply With Quote
Old 08-25-2009, 10:24 PM   #12
MarkinNM
NO SOUP FOR YOU!!!!
 
MarkinNM's Avatar
 
Join Date: May 2003
Location: Albuquerque NM
Posts: 2,408

OUCH.....................

I think this situation may more have to do with the party of 9. I thought one had to call to bok parties of 8 or more???
MarkinNM is offline   Reply With Quote
Old 08-25-2009, 10:27 PM   #13
parkers*momma
**This spot reserved for something witty that I may say-like that is ever going to happen**
 
Join Date: Jul 2008
Posts: 2,216

Quote:
Originally Posted by MarkinNM View Post
OUCH.....................

I think this situation may more have to do with the party of 9. I thought one had to call to bok parties of 8 or more???
Online says groups of 10 or more...
__________________
Growing up Disney Style:

.......2005.......................2006............ .........2007......................2008........... ............2009........................2010......
parkers*momma is offline   Reply With Quote
Old 08-25-2009, 10:37 PM   #14
chipndales
bELIeve GO GIANTS!
 
chipndales's Avatar
 
Join Date: Oct 2006
Location: NY
Posts: 998

With all the ADR's being cancelled, I just checked all mine since I made some online. It's getting like the airlines now where they can just bump people who have ressies b/c they overbooked. Insane. I'm sorry to hear that happened to you though.
__________________
DD (13) & ME

1984 first trip! off site
1988 college trip! off site
2006 MNSSHP @ ASMovies
2007 MNSSHP @ offsite time share
2008 MVMCP @ offsite time share
2009 MNSSHP @ ASMovies (mother/daughter trip! )
2010 TURKEYDAY! @ ASMovies & offsite time share
2013 Spring Break! @ offsite time share
chipndales is offline   Reply With Quote
Old 08-27-2009, 10:55 PM   #15
Chevyscool
Mouseketeer
 
Chevyscool's Avatar
 
Join Date: Apr 2008
Location: Ft. Wayne, Indiana
Posts: 247

Angry I got a call from Disney Dining today, oh no...

So I'm out shopping (ironically for some things for our trip in 4 weeks) and I see a number on my cell with a (407) area code. I think to myself, "hey that's the Disney area code", so I answer it. Well, it's a CM from Disney Dining regarding Teppan Edo. She said it was over-booked by 1,000 people!!!

She gave me a couple of options...we could keep our ADR (which is Sept. 28th @ 7:50pm), but the expected wait is already backed up by 4 HOURS!!! Or she said they could make us another ADR anywhere but Le Cellier for that night. I asked about switching TE out for another night the week were there and she said its over-booked FOR 30 DAYS!!!

Since I was out, and my kids were going crazy in the store (naturally since I was on the phone), I told her I would have to think about what we wanted to do. We wanted TE, that's why I made that ADR 90 days out for that night, but I have two small kids that aren't going to wait 4 hours past our ADR time to eat...that's just not an option. Any ideas on what to do now?
__________________
DH Me 8 6


Last edited by Chevyscool; 08-27-2009 at 11:36 PM. Reason: Post was merged with another
Chevyscool is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
thread Thread Starter Forum Replies Last Post
"The Next Poster" - Disney Style.. Part III continued sm4987 Theme Parks Community 3582 07-10-2010 09:05 AM
A New Disney Obsession is Born!! DisneyFaeriePrincess Completed Trip Reports 127 11-06-2009 11:24 PM
Disboutiquers Part 17 Kids Disney Boutique / Customs Clothes psst..we sew ;-) teresajoy Disney for Families 3742 10-23-2009 11:38 AM
My Disney Plans....expert advice appreciated:) kellybean Theme Parks Attractions and Strategies 9 08-28-2009 08:42 PM
I got a call from Disney Dining today, oh no... Chevyscool Disney Restaurants 9 08-27-2009 11:09 PM

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 10:20 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.