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Old 04-23-2008, 02:49 PM   #1
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Disney Florist and room delivery

Has anyone had flowers or whatever delivered to their hotel room from the Disney Florist? If you didn't specify a time, when did they show up? How were they presented? Were there any issues?
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Old 04-23-2008, 02:53 PM   #2
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I want to know too. I just spoke with Disney reservations and they gave me the Disney florists number to have a basket delivered for our son's birthday. Hoping you get some positive feedback.
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Old 04-23-2008, 03:05 PM   #3
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I am curious also. The day we arrive will be my daughter's 14th birthday and I was thinking about doing something for her.
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Old 04-23-2008, 03:34 PM   #4
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Go to this link:

http://www.disneyflorist.com/

The website is very helpful.
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Old 04-23-2008, 04:04 PM   #5
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I ordered the Mickey's Candy Bar "cake" for my fiance's birthday went we went last October.

As far as delivery, I was told it'd be in our room, or delivered while we were out, so it would be a surprise, the day we arrived. The time I was told it would be delivered came & went and still no "cake". I called while he was out of the room, got transferred around, finally called Disney Florist minutes before they closed on Friday and we figured out where the cake was. Took some time & trouble but FINALLY got it delivered after it was no longer a surprise. Not sure if it was miscommunication or if I was told they could do something in regards to delivery that they couldn't do but I wasn't overly happy with how the delivery went.

As for what I ordered itself - I couldn't have been happier. It was very cute and just what I'd hoped for. when I called to place the order we chatted about bit about what I wanted and some options I had. Very helpful. Very friendly.

Even with the delivery difficulties, I'd definately order something from them again.
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Old 04-23-2008, 04:12 PM   #6
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That happened with us too - I thought it would be in the room when we arrived, or shortly after - but it wasn't (too be fair, we did change rooms - we were at AKL and I was not happy w/the view - I had paid for a Savannah view - and this wasn't it(!) anyway, I didn't check up on it, and it did arrive later that first day. It also was the candy bar cake which was outrageous! My dd loved it, and it was exactly what I expected - perfection!
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Old 12-27-2012, 09:07 AM   #7
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Quote:
Originally Posted by TEK224
Can you customize a package with them? I'm taking my two young nephews in May (ages 3 & 6), along with their parents. I was looking at the package with the mouse ears, autograph book and pen and some snacks. But I don't need the autograph book (I'm making theirs). Could I substitute something else in place of the book?
You cannot customize a room celebration only add things to it. I believe you can customize just a basket
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Old 12-27-2012, 09:13 AM   #8
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The flowers and packages are delivered by the front desk, only room celebrations are set up by Disney Florist. I recently ordered the Christmas room celebration (though mine doesn't seem quite as nice as the above poster's, guess things change). I did have some service problems. On the phone they didn't explain not being able to customize the package well and I didn't get the delivery time slot that I wanted. Also I was told on the phone that the resort could ship the items home (particularly the giant mickey and minnie) and that is not the case which made me very frustrated and stressed at the end of our trip. The surprise of the room decoration was awesome though. It cost around $400
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Old 12-27-2012, 05:14 PM   #9
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. . . Also I was told on the phone that the resort could ship the items home (particularly the giant mickey and minnie) and that is not the case which made me very frustrated and stressed at the end of our trip . . .
1) The front desk or concierge CAN ship almost anything home.
2) It can go either FEDEX or UPS - standard or overnight.
3) This is done almost every day at every resort.
4) Someone gave you bad information.
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Old 12-27-2012, 05:54 PM   #10
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Quote:
Originally Posted by TheRustyScupper View Post
1) The front desk or concierge CAN ship almost anything home.
2) It can go either FEDEX or UPS - standard or overnight.
3) This is done almost every day at every resort.
4) Someone gave you bad information.
Well, it was a whole conspiracy then because I asked more than once and asked multiple people at the GF including concierge (and believe me I was pretty annoyed by the end and some CMs swore they'd never heard of Disney Florist). I was told that the resort can't ship almost anything home, but that I can trek over to the convention center between the hours of 9-5 and pay for packing materials to pack and ship it myself. This is not what was told to me on the phone.

I was told the resort cannot pack and ship it home because only Disney Parks merchandise bought at Disney World can be shipped by the resort. Disney Florist merchandise, despite having tags that say Authentic Disney Parks merchandise, does not qualify. Also I did not have a receipt only my credit card receipt to show that I had purchased it.

I feel a little like Disney Florist tried to upsell me on the room package instead of the other purchases I was considering.
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Old 12-27-2012, 05:58 PM   #11
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Now I'm wondering if others have had just anything shipped home by the resort....because if so I am going to be even more than I am anyway
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Old 12-27-2012, 12:04 AM   #12
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I've ordered a few different things for my daughter and she is always amazed by what is in the room when we get there. I got her the "minnie and Mickey christmas package", it was loaded with items:
-Minnie and Mickey christmas plush
-Santa cookies and milk (ceramic holiday plate and cup) with cookies
-Autographed Mickey and Minnie matted photograph with stand
-Christmas present wrapped perfectly disney (chip and dale table christmas ornament)
-3 lanterns on a 3 foot tall stand which was very christmas like decorated with holly and berries.
-Tinkerbell light that casts her shadow in the room
-Some random treats and colorful Mickey heads spread around the room
-Red christmas blanket with my daughters name sewn into into
-Autograph book that Mickey and Minnie signed and left
-"Surprise" sash hanging over the hotel room door

Overall i was very happy with everything, it is kind of pricey but they do, do it right. I think it was $385.00 but, well worth it. She thought Minnie and Mickey brought it all to her room and couldn't believe they knew she was there and where she was staying...

When i ordered they gave me a few time slots (1-3pm) and (3-5pm) so that they could deliver and set up the package while we were out of the room...I have no idea who delivered it or who set it up, but it looked amazing and it was so nice i did it again for her birthday and ordered her the "princess package" which she also loved...Also a bit expensive but very cute and seeing the smile on her face is the best part...On both packages when you get close to the room you can start to see the surprise sash hanging over the door and she got really excited...Well worth in my opinion, I will continue to use them until she gets older and its not as exciting anymore...Hope this helps.
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Old 12-27-2012, 12:41 AM   #13
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Can you customize a package with them? I'm taking my two young nephews in May (ages 3 & 6), along with their parents. I was looking at the package with the mouse ears, autograph book and pen and some snacks. But I don't need the autograph book (I'm making theirs). Could I substitute something else in place of the book?
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Old 12-27-2012, 11:31 AM   #14
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Quote:
Originally Posted by TEK224 View Post
Can you customize a package with them? I'm taking my two young nephews in May (ages 3 & 6), along with their parents. I was looking at the package with the mouse ears, autograph book and pen and some snacks. But I don't need the autograph book (I'm making theirs). Could I substitute something else in place of the book?
That should not be a problem. They will simply deduct the amount of the autograph book from the order and add in your other items.

The only thing they will not subtract items from is the room decorating packages. It is a logistics thing and would cause confusion if they started trying to remove some things from the package. They will add items to a room decorating package. Of course, this was the case when I worked there and it has been a few years.
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