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I've never had any major dealings with the IT department so I have nothing to base an opinion on. I have to assume they are competent like any other department. I've only ever has pleasant experiences with Disney over the phone. So, hard to judge :)

I took down her name. What's crazy is her supervisor agreed that they were unused tickets as well. I've never had multiple accounts, so it can't be from that. These say "6 day magic your way with hopper Summer incentive". They show up in the MDE app and online. Hopefully the 2015 packages are...

I'm going to proceed with caution once I book my next trip and hopefully that will solve the mystery. I've only ever had one account so double accounts wouldn't be an issue for me. I would think, if it's a glitch, that technical support and website help would be aware and tell me that's what it...

I'm also dealing with this. I've notice 6 days with hopper for all of my family. Our last trip was June 2013 and the new MDE was already in use. I finally called tech/website support yesterday because I assumed it was a glitch and I was told by that CM, who also confirmed with her supervisor...

We are Disneyworld buffs, but this will be our first cruise. As of now, I'm looking for excursion suggestions for Grand Cayman and Cozumel. Also, is there a photopass type package that can be purchased ? I didn't see anything online. Will I be able to take pictures in the kids club of my...