Here's their current policy on laundry (c&p from their site)...
Do I have to wash anything before I leave?
No - ABSOLUTELY NOT. We do NOT supply Detergent. That is your responsibility in the event you want to do YOUR personal laundry. But for items like Towels, sheets, etc., You have...
Looks like someone just started a live from thread. You might be able to get some good info!
ETA: Won't let me post the link b/c I don't have enough posts yet, but it's on this board. "At Windsor Hills now - vacationcentralflorida.com 402C"
Taken from their site...
What Floor are your units on?
-Townhouses are all on ground level with an upstairs
-202, 202C, 203, 204, 204B, and 205 are on the 2nd Floor
-301, 302 and 304 are on the 3rd Floor
-402, 402C and 404 are on the 4th Floor
I just booked one of their townhouses. The whole process couldn't have been easier! All of their policies (laundry, water heat, cleanliness guarantee, etc.) are spelled out in the "All Questions Answered" section of their site. I really liked that Dave included a copy of the rental agreement...