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Waitlists are filled by a CM, not by the system. Many CMs search for availability for the WL, then the reservation is made. It is human error when the existing reservation is not cancelled or replaced. Just call MS and the CM will fix the VPs in your account.

The chat/email CMs are in a separate group from the phone Advisors. For half the day, you are scheduled to chat, then the other half, answer emails. If chat gets swamped and busy, then everyone on the small team chats. Chat is to do simple things so you don't have to call in to say, add a name...

The only time a reservation is held per se, is when Team Line booked a reservation in a fake name, then it was modified by the VA and/or TL. Team Line CMs are just Vacation Advisors with a different system with a bit more capabilities. Managers, Member Satisfaction don't do tasks like that. And...

MS does not hold rooms when someone needs to change a reservation. All they do is MODIFY the existing reservation. Nothing is cancelled on the existing reservation. The CM just searches for availability on the new dates/resort, if it's available then they just switch it. That's it. No managers...

That was brought up to 'management'... they will not put a disclaimer on the website because it 'may anger Members'. So instead, the CMs have to get berated over chat and everywhere else. Management is in charge... and they are not helpful in MOST areas. With email, you can do a bit more than...

Easter Sunday is NOT a paid holiday for any CMs.

Because there are certain things a CM on chat cannot do. They all have a Manager and they make the rules. It is NOT the CMs fault. They are working on two Chats at a time, so give them credit. They work HARD With super strict rules. Their surveys determine their 'grades' and pay raises-IF they...

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Well, if they had play time, it would only be like 2 play dates, so for the convenience of it, they would get more out of you coming to visit and walk them. :)

That is a GOOD question! I do not know if ME allows animals, so you may want to call and find out. If you find out, please let us know! Sorry I didnt have the answer for you! :confused3

Hi John! You booked the regular suites correct? If so, they aren't bad-they are just plain basic "suites"... More noisier than the VIP or the other suites. i have used them at the old TTC kennels and they were good to my boys. You can still add extras if your budget allows it. Maybe someone who...

Thank you bouncycat! Im so happy you were pleased with them. If you have Facebook, they usually put pics up on their monthly guest section. You could try that and see! :dance3:

Just bumping to see if there are any new reviews! :)

OMG, so cute! I saw Ziggy on their FB page too! Love it! No pics are allowed of the SS...you can try their FB page, but I couldn't find any Ah! Well said!:woohoo: I do know they take a day or so getting back to you, but when I contact them by FB or from the online form, they reply...

That is awesome! Im so glad Ziggy had a great time and eased your worries! If you have any pics, feel free to post! Puppy kisses to Ziggy! :)

Well let us know how you like it! :cool1:

Im sure they will be fine! After visiting them, they will be reassured and both parents and kids will be happier!:goodvibes

Yes, they will just probably write your name on it, but Im sure its fine. They are open and hour before and an hour after a park closes, so you can go anytime you want! We make several trips there a day to see our kids. Have fun!