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Sorry to take so long getting back to you. I don't remember adding any info. I had the bag registered and I think I made sure that my letter had all of my contact info that I would have used to register it with. Dooney is actually really easy to deal with and their customer service is pretty...

I called them, they told me where to send and to include a letter stating what the issue is. They'll review it and then mail you a letter after they examine it telling you what they'll do. Do you mind telling us which bag you have and it's issue?

When they reopened ours it was crazy. While it's cool, it doesn't do a lot for me. I think in the end the selection of merchandise is poor, so it's not as much fun to go to. They did a similar thing to the Times Square location but it's nowhere near as good as the old 5th avenue World Of...

I have to say that is one of the sweetest things I've heard lately! What a great best friend! So glad she liked it. I personally think you deserve to treat yourself for such a kind act, again, what he doesn't know...:)

Thanks Mary! I think a lot of people may be needing this advice, it seems like the red champ sac was a big seller this last sale :).

I'm pretty sure that someone (mlittig?) went through a lot to adjust the straps on the Erica... Have you checked out the FB page? People are quicker to respond there. I know there's a post in here somewhere about doing it...

I was thinking of getting one and doing the exact same thing with it. I'd like a sale though....

Not a tink hater, but not a fan either. My wallet is hoping the next release is a non-marathon tink bag:rotfl:.

I agree with HockeyMomNH. Call them and tell them the zipper is defective, they should pick yours up for free and send you at a new one at no cost to you.

Kathy, So glad you replaced your princess tote! :banana: Enjoy!!

Maybe try spraying Oust around it, not in or on it, but just in the general area? It's supposed to kill whatever makes the smell....that really sucks. Smells are hard to get rid of. Maybe some time outside in the fresh air. BTW, a lot of the ladies here are on the FB page. That seems to be...

Ooh, I love that!! I also saw a brown wallet on Heritage Collection or Bradford Exchange that looked very Dooney-like that had lots of characters on it. http://www.bradfordexchange.com/products/110820001_disney-womens-wallet.html

Crazy! Who'd have thought? Good that she jumped on it when she could!:cheer2:

They should either send you a return shipping label or reimburse your shipping. It's a defective bag, not that you don't like it. Ask for someone who can do something, this is unacceptable service! I'm sorry you have to deal with this. They should either give you a rain check for the...

I would try calling back and asking to speak to a supervisor. I ultimately dealt with the "presidential "service" team but I think that's because it got referred by Dooney (and to be honest they weren't so great either). I would explain your situation: That you've now found 3 spots, that there...

HI! Lulu'sMom is right, I have a lot to share on this topic:rotfl:. I got my bag right after xmas. Mine had a bright orange spot at the top. I think it was from excess glue. My zipper was sluggish too from glue caught in it. I used the bag for between 2 & 3 weeks, very lightly and I had...

Depends on the item. If I'm sure I don't want it and can take it back to the store that's what I do. If it can't be taken back I check with family members first then to ebay. I haven't had a lot of luck parting with Dooney's yet. Usually I've held onto them or my mom has taken them, I have a...

Great placements! Love the boxes!!!!:rotfl:

I never send the cards in, I do it online. When I had an issue with my satchel there wasn't a registration issue. Did you call Dooney? They're pretty helpful over the phone and quicker than Disney to resolve an issue.

Still, at $130 it's a good price.