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Thank you from all of us. We really do try our very best!!:jumping1:

[ I think we are in the age of entitlements. Unfortunately we are in the WIFM (what's in it for me) mode instead of the gratitude mode. I do believe since we are now facing economic uncertainty we want to get AS MUCH as we can for our money even if we are not ENTITLED to it. The sad...

Thank you. I appreciate your very kind words!!

I really tried to keep off this post but unfortunately I must get a few things off my chest. I work in the reservations department. I listen to guests for 11hours per day yell at me for not giving them a complimentary upgrade and screaming at me because their children will have to wait in line...

Thanks winterman! We all need to have a job! We cast members do appreciate that!

Just as an FYI, reservations that are booked online usually require numerous phone calls to the CRO to correct the misspellings of names and addresses, especially when the reservations involve air. Although we do not mind cleaning up the errors that are made by the guest, please note that we...

:wizard: I am now also a repeater and I also have to give kudos to Kelly Sue. She is awesome with all our requests. And I totally agree with you... We do try and do everything we can to help our guests out!!!:cheer2:

Although it may sound like we have no business knowing the info...think if something happend and we had to get a hold of a family memeber for the guest in your room...If you the lead guest was not available how would we know who to get in touch with??? It is for security. Believe me, it is as...

Just as an FYI.... Did you purchase the vacation protection insurance?? You could have submitted a claim through them for the remainder days worth of tickets that were not used. I don't want to put in my 2 cents in though about requesting a discount. I am a cast member, and I don't want to...

They actually are very generous. And no we would never say sorry goodbye. Have you ever had a cast member do this to you?? We try our best to get the guest to retrieve the offer they were just looking at and 9/10 times they do get it and we go from there. And to clarify, once again, there...

Actually they do. A good cm does know about the specifics of each code however if there are 4 different fall specials going on we can not go into the specifics of each code. We do need the 3 letters. And although there are new cast members on our team at different times, these cast members do...

Unfortunately we are not able to look up codes for our guests. Our guests must call with the 3 letter code or pin number. Even though our guests call up and say that they are calling for the fall promotion, we still must get the code because fall promotion covers all different types of...

And just to clarify, there were different offers that went out offering free dining with different dates. Some were only for a few weeks in October while some extended throughout the rest of the year WITH black out dates. The system will not allow us to modify a reservation that has the black...

Bounce back offers are when you are already staying at one of our resorts and prior to checkout want to book your next vacation with us, you can get what is called a bounceback offer. It can have substantial savings on your next vacation. Hope this helps.

Check on our website. We are not able to proactively offer any codes, but they are out there. Thanks for the hugs. We honestly do try our best!!

Actually, I am a cast member who books ressies. We are all very informed and up to date with our codes, however certain codes do apply to certain dates and to be honest we have about 5 pages worth of different codes for different times of the year. Our cast members do try our best to...

:surfweb: That is so awesome to hear!! Our airhelp department is such a fantastic group as well!! I was able to let some fellow cast members who's names appeared in your thank you letters and who I know personally know about the awesome responses I have gotten. It has continued to make their...

Thanks williamandbonnie.

If you have an awesome experience on the phone with one of the disney reservationists please ask to go to the compliment line. That is always a great way to say thanks!!:woohoo:

Oh my goodness!! I am gushing!! It's 4th of July and I spent the day at wdw ress making dreams happen, and even though it was a holiday, it still was magical helping all my guests!! I hope to have you soon as a guest. PS if I could I would give you my "name"but that would truly take away the...