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-   -   The problem we had with Ohana (http://www.disboards.com/showthread.php?t=3223360)

disneywalkers 01-17-2014 05:52 PM

The problem we had with Ohana
 
Not the food or the service but people who decide to stay longer than necessary. We had an 8:10 ressie on my birthday January 10. Party of 10. They have 4/10 top tables in the middle. All 4 were full of parties who were still there just hanging out after dessert AND having paid the check. I spoke to the host who spoke to the servers who spoke to the manager who all three walked by many times in hopes of getting them to decide to love on without Ohana people having to be rude. We were finally offered to squeeze our 10 in at two round tables pushed together rather than waiting any longer. By then it was 9 PM. I had two kids fall asleep before dessert.

The host commented that they had paid 45 minutes ago and were still sitting there!

The problem is rude people who take no thought to those who also have ressies there.

I will never book any other time than around 5pm. We fortunately ate there twice this trip. The first time at 5:05 and seated right away of course. Food was great and Carlos is the best server there!

I always tell my kids to focus, eat, yes enjoy, but show courtesy to those others who too are paying big bucks to be there and not dilly dally.

This is such a big problem I think Ohana should put timers on the table so everyone can enjoy on time.

Did not make for the best birthday dinner.

jcjen519 01-17-2014 06:17 PM

sorry that happened. We had a similar issue with breakfast on our last trip. waited about an hour past our reservation time to get seated. I can't say what the issue was, they said they were behind. I think an hour is excessive...especially when kids are involved.

I have no problem with people taking their time and enjoying their meals but can't imagine why anyone would want to sit at a table an hour after having paid. I'm guessing with breakfast it has to do with the characters and dinner? maybe people hoping to get a glimpse of the fireworks from the restaurant? I don't know.

I don't think timers are the answer, I won't be eating at any restaurant that puts a timer on my table. now that you mention it though, our reservations have been pretty early in recent years since we have a 4 year old. our breakfast time was on departure day though and it was pretty late in the morning.

Belle-To-Be 01-17-2014 06:19 PM

Quote:

Originally Posted by disneywalkers (Post 50502653)
Not the food or the service but people who decide to stay longer than necessary. We had an 8:10 ressie on my birthday January 10. Party of 10. They have 4/10 top tables in the middle. All 4 were full of parties who were still there just hanging out after dessert AND having paid the check. I spoke to the host who spoke to the servers who spoke to the manager who all three walked by many times in hopes of getting them to decide to love on without Ohana people having to be rude. We were finally offered to squeeze our 10 in at two round tables pushed together rather than waiting any longer. By then it was 9 PM. I had two kids fall asleep before dessert.

The host commented that they had paid 45 minutes ago and were still sitting there!

The problem is rude people who take no thought to those who also have ressies there.

I will never book any other time than around 5pm. We fortunately ate there twice this trip. The first time at 5:05 and seated right away of course. Food was great and Carlos is the best server there!

I always tell my kids to focus, eat, yes enjoy, but show courtesy to those others who too are paying big bucks to be there and not dilly dally.

This is such a big problem I think Ohana should put timers on the table so everyone can enjoy on time.

Did not make for the best birthday dinner.

Having waitressed through college, I am keenly aware of what "table turnover" means to the server, the restaurant, and the guests waiting. I've dined with friends though who never waited tables and therefore were clueless about such. They had no idea and therefore didn't consider themselves rude.

We were there in December and noticed all the characters didn't hit all the tables. Maybe they were waiting for characters or maybe they were digesting and enjoying the ambience. Whatever the reason, I'm sorry you had a disappointing dinner.

TheRustyScupper 01-17-2014 06:44 PM

Quote:

Originally Posted by disneywalkers (Post 50502653)
. . . The problem is rude people who take no thought to those who also have ressies . . . This is such a big problem I think Ohana should put timers on the table so everyone can enjoy on time . . .


1) You have a point.
2) But, only from one view point.
3) If you are having a great time and kibitzing with friends/family, why break up?
. . . it could be the only time in years for folks to be together
. . . it could be years since everyone had a good time together
. . . it could be one of those serendipity times when everything was just going smoothly
. . . it could be the last time for some folks to be at a family get-together
4) Sure, eateries and waiters want table-turns, but guests should be able to enjoy themselves.
5) Besides, the WDW montra is, "Make the guest's WDW vacation the best vacation EVER."
6) Maybe family talks at meals helps make it their best vacation.

NOTE: We have major interest in two eateries (a breakfast/lunch diner and a
fine-dining dinner-only eatery). We would love it if folks would order, eat, pay and
vamoose, but in reality they can stay and talk. This is especially true for the fine
dining eatery which is in a "live theater" district. But, limiting table-time would lose
customers in the future. Many say those waiting will not come back, but eateries
LIVE on repeat business, and one does not upset the existing customers if possible.

wdwloverz 01-17-2014 06:54 PM

As a former restaurant owner I understand the frustration on both sides, but it sounds like more of a resi timing error than anything else.
I don't agree that people should have to sit there conscious of other reservations, that is the restaurants problem, not the guests.
Was wishes at 9pm that night? If so they should anticipate that a large party seated around 7:15 (assuming it took about 45-60 minutes to get them fed and give them the check) probably isn't going anywhere before 9. (no matter how fast the server may shove that skewered food onto their plates)
Sorry this happened to you though, when you show up for your b-day dinner you expect and deserve to be seated in a reasonable amount of time.

chinarider 01-17-2014 06:56 PM

Not to defend or offend anyone but, the way I hear that Ohana is trying to rush people thru .might be the issue as well. Sure, they might have paid their check 45 minutes ago but, they might have had the food forced at them in 15??? I know that Disney wants quick turnover and from what I have heard they try especially there to get the food out to you boom, boom boom. Maybe the system and reservation sheduling could be tweaked a little bit and it could ease the situation??? Just thinking out load

sharonabe 01-17-2014 07:29 PM

My guess is they were staying in their seats to watch Wishes. Does that make it right? No, but I do understand. With large parties, perhaps they couldn't get a ressie closer to the time for Wishes, but wanted to see it from the restaurant.

If I were the manager, I might have asked the party that had been there the longest to move to the two round tables you were given so your party could've sat together, but I'm not the manager.

gonzalj1 01-17-2014 08:16 PM

I will admit to having been that inconsiderate table on a few occasions. Its a tough issue though. Both times my party did not realize how long we were there. We were having such a good time chatting that the time just flew by. One manager handled it exceptionally well by asking us to move to the bar area where there was plenty of room and buying a round.

Texas Barbie 01-17-2014 08:23 PM

One thing I would like to point out is that different families have different traditions. My family was always "eat and run". My husband's family doesn't consider dinner to be over until everyone has run out of things to say. It has nothing to do with finishing their food, or paying the check.:confused

dprincessmom 01-17-2014 09:06 PM

Sorry your birthday dinner was delayed.

We have experienced a delay with breakfast and have found this secret. Book the latest breakfast available (more line brunch). You still get all the great food, but without the rush and guilt of being a table lingerer.

Jennasis 01-17-2014 11:30 PM

DH and I are always amazed at how we can be seated, order, enjoy a great meal/chat etc and be paid up and out well before most of the other tables around us who were ALREADY sitting and eating when we arrived. We don't rush, and we always order dessert and still manage to skedaddle for the next group.

A few years ago, we were ata Benihana type place that we had reserved the "party" section for my cousin's wedding rehearsal dinner. My sister and I showed up at 7pm to decorate and set up for the 7:30 party. We were shocked to find that the restaurant had seated guests in our reserved section! I asked the manager, who snapped at me that basically "too bad...not asking paying guests to get out."

So we waited....and waited...and waited...by 7:20 my sister and I were panicking (the wedding party was about to arrive), so we began cleaning the tables around where the remaining parties were siting. Their were two couples who had paid and were just sipping wine and chatting. We were literally cleaning the table (those long communal ones with the flat top in it) around them while they watched us. We set up centerpieces and place settings, tied balloons to some chairs...one couple finally got the hint and got up and left while the other stared at us quite amused.

The woman of the couple asked us "You guys setting up for a party?" Duh. So I looked at her, looked at my watch and said "Yes...the party starts in 5 minutes when the wedding couple arrives." Then I tied a balloon to her chair. They finally left.

wdwloverz 01-18-2014 12:01 AM

Quote:

Originally Posted by Jennasis (Post 50504727)
DH and I are always amazed at how we can be seated, order, enjoy a great meal/chat etc and be paid up and out well before most of the other tables around us who were ALREADY sitting and eating when we arrived. We don't rush, and we always order dessert and still manage to skedaddle for the next group.

A few years ago, we were ata Benihana type place that we had reserved the "party" section for my cousin's wedding rehearsal dinner. My sister and I showed up at 7pm to decorate and set up for the 7:30 party. We were shocked to find that the restaurant had seated guests in our reserved section! I asked the manager, who snapped at me that basically "too bad...not asking paying guests to get out."

So we waited....and waited...and waited...by 7:20 my sister and I were panicking (the wedding party was about to arrive), so we began cleaning the tables around where the remaining parties were siting. Their were two couples who had paid and were just sipping wine and chatting. We were literally cleaning the table (those long communal ones with the flat top in it) around them while they watched us. We set up centerpieces and place settings, tied balloons to some chairs...one couple finally got the hint and got up and left while the other stared at us quite amused.

The woman of the couple asked us "You guys setting up for a party?" Duh. So I looked at her, looked at my watch and said "Yes...the party starts in 5 minutes when the wedding couple arrives." Then I tied a balloon to her chair. They finally left.

They were as inconvenienced by your decorating as you were by them being sat in your party area. How is that the guests fault?

minnie mum 01-18-2014 12:51 AM

Some people go to a restaurant to eat. Others go to dine. They prefer a slow, leisurely meal and enjoy taking time to savour the food, beverages and conversation with their table companions. Of course we would not pay the bill until we were ready to leave. If someone was so ill mannered as to hover behind my chair, or to cast unfriendly looks my way, I would be very inclined to order another bottle of wine...

gibsontrio 01-18-2014 01:55 AM

I'm sure the majority of WDW visitors are American, but could it possibly have been some of those tables were Europeans? In Europe they don't even bring your check over till you wave them down, and even after that you are welcome to stay as long as you like. Sounds like an Ohana problem to me.Sorry, but if I'm going to sit down for a meal I want to relax and enjoy myself, not worry about the next table after me.

TipsyTraveler 01-18-2014 02:09 AM

I look at this as akin to going to the movies:

You reserve your time, you pay for and receive the service (movie/meal), and when it's over, you leave.

It's doesn't matter how great of a time you're having, how long until you'll see one another again, how deep you are in conversation... Once the services are rendered, you get up and go. If you want the party to continue, you take it elsewhere where other people aren't waiting on you to get out of the way before they can enjoy themselves.

Would you really sit chatting an hour after the credits rolled and then complain that you were expected to leave before the next showing because "you were having such a good time you didn't want to leave?" No, get out. Have some respect for the staff, the establishment, and the other customers waiting on you.


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