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-   -   Hard Sell By CM (http://www.disboards.com/showthread.php?t=3116083)

JVig 05-23-2013 03:07 PM

Hard Sell By CM
 
Has anyone had an experience with the CM telling you absoultely false things in an attempt to convince you to get the dining plan?

I just got off the phone and the CM told me I could get the dining plan for my family (2 adults one child) for $128.34 per night. She said this was a deep discount because adults are usually $58 per night and children $30 per night. (Not true from what I've read elsewhere). She also said if I eat one table serve per day it will be over $100 out of pocket right there. (I just looked over several menus and that's not true either).

I am sort of surprised that she was outright lying to me. She also told me I could only book the dining plan at that price through July 31.

jen1977 05-23-2013 04:09 PM

We were at Disney, and every one of our sit down meals were over $100. There are 4 of us. We have never had a cm lie to us about the ddp.

Marionnette 05-23-2013 04:32 PM

Quote:

Originally Posted by JVig (Post 48481249)
Has anyone had an experience with the CM telling you absoultely false things in an attempt to convince you to get the dining plan?

I just got off the phone and the CM told me I could get the dining plan for my family (2 adults one child) for $128.34 per night. She said this was a deep discount because adults are usually $58 per night and children $30 per night. (Not true from what I've read elsewhere). She also said if I eat one table serve per day it will be over $100 out of pocket right there. (I just looked over several menus and that's not true either).

I am sort of surprised that she was outright lying to me. She also told me I could only book the dining plan at that price through July 31.

I does sound like she has her numbers off. Perhaps not so much of a hard-sell as just plain old misinformation.

Fact: The cost of the DDP for 2A, 1C would be $128.34/night during most seasons, including the dates that you're visiting.

Misleading Info: The cost of the DDP for an adult is not $58/night, it's $55.59. And the child's plan would be $17.16/night, not the $30 that she stated.

Fact: It is quite easy to go over $100 OOP for TS meals for 2A/1C, especially when doing character meals. Don't forget that the menus do not include taxes or gratuity (except in rare instances).

Misleading Info: While you may spend over $100 OOP for TS meals, that would also include the tip. Since the DDP does not include gratuities, it's misleading to say that you will save that entire amount.

Fact: If you're booking the Late Summer Discount or the Free Dining Discount, then you need to do so by 7/31/13.

Misleading Info: If you're paying for the DDP, you can add it on at any point up to 72 hours prior to your arrival. You do not need to book it by 7/31/13 in order to add it to your package. There is no promotional pricing out for the DDP. The price that she quoted to you is the price that you would normally pay.

peanut520 05-24-2013 12:26 AM

The $128.xx is what I was quoted and I even called back after seeing lower prices posted here and other forums. I think there was a price increase. These are the prices I was quoted:
Dxdd $102 / $28 child
Ddp $58 / $20

vicki_c 05-24-2013 06:45 AM

Quote:

Originally Posted by peanut520 (Post 48485778)
The $128.xx is what I was quoted and I even called back after seeing lower prices posted here and other forums. I think there was a price increase. These are the prices I was quoted:
Dxdd $102 / $28 child
Ddp $58 / $20

You don't happen to be going at a peak dining plan price time, are you? There are higher prices at certain times of the year.

mickeynut1 05-24-2013 07:08 AM

Quote:

Originally Posted by peanut520 (Post 48485778)
The $128.xx is what I was quoted and I even called back after seeing lower prices posted here and other forums. I think there was a price increase. These are the prices I was quoted:
Dxdd $102 / $28 child
Ddp $58 / $20

These are peak season prices for the DDP. As vicki_c posted, the DDP fluctuates depending on what time of year you go.

peanut520 05-24-2013 07:54 AM

Quote:

Originally Posted by vicki_c (Post 48486502)
You don't happen to be going at a peak dining plan price time, are you? There are higher prices at certain times of the year.

No we are not. We are going in sept during value season. I asked if there was a price difference for peak season and was told it was about $2 more per person. Sorry I didn't write down those price since we would never go during those times. I spoke to 3 reps this week about ddp.

Cafeen 05-24-2013 08:14 AM

The phone CMs have been in a habit of quoting either high season pricing, or sometimes even next year's (before they are released!) Beyond the seasonal upcharge, pricing for the plans has historically only risen when next year's packages are released (usually around August, for trips starting in Jan). I'm pretty sure it's simply in their current information and they have no clue how it actually works.

Take a look at your current total package price, make the changes on your own on paper to see the total package increase. When you speak to the CM, have her do the same thing in the system and see if your numbers match. There have been many cases where someone was quoted a much higher daily price for the plans, but when it was input into the system, it turned out to be the lower, expected, price.

You can also try pricing it up online on the wdw site, including all your new changes, and see what it says vs what the CM says.

--
As for the hard sell, it's known to happen. The CRO CMs are sales people first, and support people second. They run off commission to some extent, so they will try and sell you stuff you don't need (/shakefist at the WPF&M tix I bought in 2009....) Simply need to stick to your guns and if something sounds fishy, get a 2nd opinion from someone not making commission off of you (e.g. us ;)).

aaarcher86 05-24-2013 10:18 AM

Phone CM's also quote 'less than pricing.' It's 'less than' $59 per adult per night, etc...

They don't have the prices like the DISboards have listed. None of the phone CM's I've known have ever made commission, most of the time they're just misinformed or new.

vacation_junkie 05-24-2013 11:32 AM

Quote:

Originally Posted by JVig (Post 48481249)
Has anyone had an experience with the CM telling you absoultely false things in an attempt to convince you to get the dining plan?

I just got off the phone and the CM told me I could get the dining plan for my family (2 adults one child) for $128.34 per night. She said this was a deep discount because adults are usually $58 per night and children $30 per night. (Not true from what I've read elsewhere). She also said if I eat one table serve per day it will be over $100 out of pocket right there. (I just looked over several menus and that's not true either).

I am sort of surprised that she was outright lying to me. She also told me I could only book the dining plan at that price through July 31.

Every TS meal for our party of 3 (Mom,dad& pre-teen son) is always $120-$150 plus gratuties. Now is saying this. This includes Drink , Entree & Dessert for us 3. Or a character meal buffet. We eat at more of the "Expensive" places as well (Rainforest , Le Cellier , Cape May, Chef Mickey's). If you plan right you may be able to eat less then $128. If we weren't on the dining plan then we wouldn't eat dessert and would probably eat at "cheaper" places.

example of one of our days "eating" on the dining plan
Rainforest meal
Entree[*]1- Filet $38.99[*]2-Pasta $21.99[*]3- Steak $36.99[*]Drinks $1.99 x3[*]Dessert $6.99 x3
plus taxes is approx. $131 not including grat's.
She quoted correct. $128.34 is the correct price for the dining plan for 2 adults and 1 child.
Throw in your 3 Qs meals.... with drinks and dessert would coust about $15 out of pocket. approx $45
plus 3 snacks - approx $12.
$131 + $45 + 12 = $188
Dining plan for us costs $170 approx.
Is it really saving us anything....Nope
Ease of food paid for ahead of time...Yes!

If we were not on the dining plan could we eat for less - ABSOLUTLEY!!!


Standard Dining Plan
(Value and Regular Season)
$55.59 per night ages 10 and up
$17.16 per night age 3 to 9

2012 was $51.54 and $15.02.

(Peak Season)
$56.94 per night ages 10 and up
$18.16 per night ages 3 to 9
2012 was $53.54 and $16.02.



Sometimes they offer packages where they discount the dining package Stay/Play/dine... i think it was called.

The only place that you should check for current dining plan prices is the Disney website itself. There is alot of old and misleading info on these boards

JVig 05-24-2013 11:40 AM

I understand she gave me the right price, but she's telling me it's some kind of special deal. Which it isn't.

As far as over $100 for table service for 2 adults and 1 child, I can see if I get dessert that isn't unlikely. But we generally don't. For character meals, I don't see it. I'm doing Tusker house breakfast, it's 28.75 per adult and 15.97 per child. So about $75 before tip. Even our pricier plans, like Ohanas, comes to about $90 before tip. The only meals I have that would be more than 100 pretip would cost 2 credits on the dining plan.

I think it's more that the way we eat (rarely eat dessert), it doesn't make sense. Which I said to the CM. it just shocked me that he wouldn't accept my answer and then started giving me misinformation, that's all.

amomma23 05-24-2013 11:43 AM

The "special deal" is that you can get free dining in September. If you book by July 31. Is that what the CM (maybe not too well) was trying to tell you?


Off topic...
We have the same countdown, cool!

JVig 05-24-2013 12:07 PM

Quote:

Originally Posted by amomma23 (Post 48489084)
The "special deal" is that you can get free dining in September. If you book by July 31. Is that what the CM (maybe not too well) was trying to tell you?

Off topic...
We have the same countdown, cool!

I don't think that's what she was saying. She was impressed by the 128, telling me that was an amazing price for the dining plan. Maybe she was just confused!!

I can't see countdowns on my phone. Do we have the same image, or are we visit g at the same time? :)

amomma23 05-24-2013 12:09 PM

Quote:

Originally Posted by JVig (Post 48489267)
I don't think that's what she was saying. She was impressed by the 128, telling me that was an amazing price for the dining plan. Maybe she was just confused!!

I can't see countdowns on my phone. Do we have the same image, or are we visit g at the same time? :)

Who knows? Sometimes I think my 3 year-old could work the call center and give out better info.:goodvibes

We'll be there at the same time.:thumbsup2

JVig 05-24-2013 12:46 PM

Quote:

Originally Posted by amomma23 (Post 48489277)

Who knows? Sometimes I think my 3 year-old could work the call center and give out better info.:goodvibes

We'll be there at the same time.:thumbsup2

Awesome-this is our first visit and I'm so excited! :)


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