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-   -   Problems booking on DCL website? (http://www.disboards.com/showthread.php?t=3097273)

European 04-16-2013 04:18 PM

Problems booking on DCL website?
 
Hi,
For several days now I have been trying to book a cruise, but I can not get past the page where I fill in everyone's name, address, telephone number. It just won't go to the next page. I have been trying on my mac, pc and iPhone. I have tried with an other wifi connection as well. DCL replied me with tips concerning a medium security level, deleting cookies and deleting history. I tried all that on my pc, but nothing works.
Who knows what the problem is?

PrincessShmoo 04-16-2013 04:38 PM

Quote:

Originally Posted by European (Post 48123786)
Hi,
For several days now I have been trying to book a cruise, but I can not get past the page where I fill in everyone's name, address, telephone number. It just won't go to the next page. I have been trying on my mac, pc and iPhone. I have tried with an other wifi connection as well. DCL replied me with tips concerning a medium security level, deleting cookies and deleting history. I tried all that on my pc, but nothing works.
Who knows what the problem is?

I don't know. I just did a mock booking, and I was able to get past that page.

aan1701 04-16-2013 04:40 PM

Just saying if you would have called in by now it would be booked. I would just call the reservation number and make the reservation on the phone.

European 04-16-2013 04:42 PM

I have called a few days ago, but they make spelling mistakes because of our difficult names. And I'd rather resolve the problem.

OrangeCountyCommuter 04-16-2013 04:46 PM

Quote:

Originally Posted by European (Post 48123786)
Hi,
For several days now I have been trying to book a cruise, but I can not get past the page where I fill in everyone's name, address, telephone number. It just won't go to the next page. I have been trying on my mac, pc and iPhone. I have tried with an other wifi connection as well. DCL replied me with tips concerning a medium security level, deleting cookies and deleting history. I tried all that on my pc, but nothing works.
Who knows what the problem is?

Sadly, Disney has the worst IT in the hospitality industry so it may never work for you. DVC members have one group who can log on and another who can't and IT just keeps going :confused3

I would look for a TA or just call. SORRY!@


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