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-   -   CBR -do not stay here (http://www.disboards.com/showthread.php?t=3079051)

ktnryansmom 03-12-2013 03:08 PM

CBR -do not stay here
 
Day 2 of disaster. Locked out of our room because the battery in the door sensor is dead. We were told we had to wait here for them to fix it. Getting a run around for 3.5 hours and been stuck here

So pissed

ManyMinnie 03-12-2013 03:11 PM

Quote:

Originally Posted by ktnryansmom (Post 47777579)
Day 2 of disaster. Locked out of our room because the battery in the door sensor is dead. We were told we had to wait here for them to fix it. Getting a run around for 3.5 hours and been stuck here

So pissed


Time for you to march yourself to the front desk and speak with a manager. If there are more people in your party, leave them at the room and you go to the front desk.

Sorry, that really sucks. We had it happen at POFQ, but it only took about 20 mins for the on-site maintenance guy to get there and it was fixed within 5 mins.

ktnryansmom 03-12-2013 03:12 PM

It's me and my little kids I can't really leave them but trust me their phone has been ringing off the hook from me and my travel agent too...

ManyMinnie 03-12-2013 03:13 PM

Quote:

Originally Posted by ktnryansmom (Post 47777613)
It's me and my little kids I can't really leave them but trust me their phone has been ringing off the hook from me and my travel agent too...

Calling will get you nowhere. Take the kids and go to the front desk. :hug:

dansdad 03-12-2013 03:15 PM

Agree with ManyMinnie calling gets you nowhere. Head over to the Concierge desk at OPR and ask to speak to the General Manager. Unless there's been a change her name is Mary Hoppe and has been very helpful in the past. They need to make this right.

mmmears 03-12-2013 03:19 PM

Don't call -- you just get the call center. Take the kids and go to the front desk. 3.5 hours is way too long to have to wait. They need to take care of you now.

So sorry you are having such a tough time this trip. :guilty:

CuteAsMinnie 03-12-2013 03:21 PM

Quote:

Originally Posted by ktnryansmom (Post 47777579)
Day 2 of disaster. Locked out of our room because the battery in the door sensor is dead. We were told we had to wait here for them to fix it. Getting a run around for 3.5 hours and been stuck here

So pissed

Seriously?!?! You can not get into your room cuz the battery in the door sensor is dead?!?! Wow... Guess they forgot to factor in another 'what if' :scared:

And please go to the front desk and deal with the manager in person. Good luck!!!

Dano1182 03-12-2013 03:22 PM

We had the same issue at Beach club last year.

Have you really been standing in the hallway for over three hours? I would have lost it a long time ago and went to froint desk.

Chelley00 03-12-2013 03:24 PM

Happened to us at AKL. Just go to the front desk. They actually had someone walk us back to our room and do it right then. No wait at all.

You aren't calling CBR which is what is taking so long.

Spunky946 03-12-2013 03:27 PM

So you've been standing in the hallway for 3.5 hours, but won't take the few minutes to go down to the front desk?

Go to the desk.

mickeystoontown 03-12-2013 04:07 PM

I seriously would NOT stand and wait 3.5 hours for a door lock to be fixed. You could have already taken an internal bus to the Custom House and had a talk with the manager. As others have said, you aren't calling the front desk when you call, you're calling a call center.

ktnryansmom 03-12-2013 04:37 PM

They let us in and told us to wait until they fixed it.
Lauren a manager was very nice (after dealing with 4 others) and promised to take care of it. She comped our room and offered us a taxi to MK so we would make our dinner reservation at BOG.
Fingers crossed we aren't locked out when we return tonight

mmmears 03-12-2013 04:39 PM

Quote:

Originally Posted by ktnryansmom (Post 47778537)
They let us in and told us to wait until they fixed it.
Lauren a manager was very nice (after dealing with 4 others) and promised to take care of it. She comped our room and offered us a taxi to MK so we would make our dinner reservation at BOG.
Fingers crossed we aren't locked out when we return tonight

Glad to hear that they are trying to make things right with you. I hope it works when you get back tonight. :)

bumbershoot 03-12-2013 04:58 PM

Quote:

Originally Posted by ktnryansmom (Post 47777613)
It's me and my little kids I can't really leave them but trust me their phone has been ringing off the hook from me and my travel agent too...

So others know, the phone that has been ringing off the hook is in a call center and probably isn't even in Florida.

For future information for others, you have to GO to the front desk to get to a front desk person. The call center people can fill out a form or make a call (not sure which) to have someone AT the hotel call you, but those requests can get lost, can get filled out incorrectly so the people at the front desk don't understand the urgency, etc.

You have to physically go to the front desk to KNOW that you are talking to someone actually at the resort.


Sounds like they did pretty good by you.


But if we're saying "don't stay at xyz because this happened with the door sensor", then don't stay at Kidani*, because when we closed our door the sensor cover *fell off*.

And the day before that when we checked in, when we got all the way to our door our keycards didn't work. And we had to go allll the way back.


They went on the cheap for those door sensors, and at some point they are going to start regretting it....



*that's not really how I feel...there are other reasons to not stay at Kidani, but the sensor cover falling off isn't one of them, LOL...and actually others can stay there all they want, but we're done with AKL now.

nkereina 03-12-2013 05:25 PM

Those door sensors can be problematic at any hotel in the world that has them (which is most!). I wouldn't blame CBR.


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